Windows 8 BSODs :/

androidappme · Nov 23, 2012

I would greatly appreciate if someone can analyze the BSODs I got. I have attached everything in the attachment.

Thanks

usasma · Nov 23, 2012

Please get rid of HotSpot Shield immediately. It has been known to cause BSOD's recently in Win7 systems (so it's likely to cause them in Win8 also). It was implicated in one of the memory dump files.

Another possible problem is Comodo - but it's not as likely as HotSpot Shield. To test this, please:
- download a free antivirus (list here: http://www.carrona.org/freeav.html)
- uninstall Comodo. Feel free to reinstall it after we're done troubleshooting.
- install the free antivirus
- ensure that the Windows Firewall is turned on.
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

qicflt.sys Thu Jul 1 21:46:34 2010 (4C2D44FA)
QicFilterDriver-64Bits from Quanta Computer/Dell Webcam Driver
http://www.carrona.org/drivers/driver.php?id=qicflt.sys

tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

HECIx64.sys Thu Sep 22 12:38:44 2011 (4E7B6494)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

fastmnt.sys Sun Nov 6 20:38:50 2011 (4EB736AA)
This driver is not invovled in the latest BSOD. Have you uninstalled any programs while trying to fix the BSOD's?
fastmnt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

hssdrv6.sys Wed Nov 14 20:32:58 2012 (50A4464A)
Hotspot Shield Routing Driver
Possible BSOD cause seen in mid-2012
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys

Analysis:
The following is for informational purposes only.

Code:

**************************Fri Nov 23 01:23:19.600 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112312-28812-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
System Uptime:0 days 3:30:07.284
BugCheck Code: BugCheck 9F, {3, fffffa8006cf0060, fffff8800157bb30, fffffa8007ee44c0}
*** WARNING: Unable to verify timestamp for taphss6.sys
*** ERROR: Module load completed but symbols could not be loaded for taphss6.sys
Probably caused by :ntkrnlmp
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006cf0060, Physical Device Object of the stack
Arg3: fffff8800157bb30, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007ee44c0, The blocked IRP
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: dwm.exe
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_ntkrnlmp
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A12
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L502X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 22 21:52:24.180 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112312-29156-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
System Uptime:0 days 0:03:00.863
BugCheck Code: BugCheck 19, {20, fffffa800711f8b0, fffffa800711fa20, 4170020}
Probably caused by :fileinfo.sys ( fileinfo!FIPfFilePfContextDereference+83 )
BugCheck Info: BAD_POOL_HEADER (19)
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800711f8b0, The pool entry we were looking for within the page.
Arg3: fffffa800711fa20, The next pool entry.
Arg4: 0000000004170020, (reserved)
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: LogonUI.exe
FAILURE_BUCKET_ID: 0x19_20_fileinfo!FIPfFilePfContextDereference
CPUID:        "Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz"
MaxSpeed:     2200
CurrentSpeed: 2195
  BIOS Version                  A12
  BIOS Release Date             09/07/2012
  Manufacturer                  Dell Inc.         
  Product Name                  Dell System XPS L502X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Fri Nov 23 01:23:19.600 2012 (UTC - 5:00)**************************
qicflt.sys                  Thu Jul  1 21:46:34 2010 (4C2D44FA)
tap0901.sys                 Thu Mar 24 17:20:03 2011 (4D8BB583)
HECIx64.sys                 Thu Sep 22 12:38:44 2011 (4E7B6494)
Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
ST_Accel.sys                Fri Jul 13 19:30:18 2012 (5000AF8A)
btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
LEqdUsb.Sys                 Tue Sep 18 05:26:44 2012 (50583E54)
LHidEqd.Sys                 Tue Sep 18 05:26:46 2012 (50583E56)
LHidFilt.Sys                Tue Sep 18 05:26:53 2012 (50583E5D)
LMouFilt.Sys                Tue Sep 18 05:26:58 2012 (50583E62)
SynTP.sys                   Thu Sep 20 17:46:53 2012 (505B8ECD)
Smb_driver_Intel.sys        Thu Sep 20 17:48:53 2012 (505B8F45)
Netwsw00.sys                Thu Sep 27 16:57:42 2012 (5064BDC6)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
nvkflt.sys                  Tue Oct  2 14:21:49 2012 (506B30BD)
aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
cmdhlp.sys                  Tue Oct  9 14:10:05 2012 (5074687D)
cmderd.sys                  Tue Oct  9 14:10:06 2012 (5074687E)
inspect.sys                 Tue Oct  9 14:10:09 2012 (50746881)
cmdguard.sys                Tue Oct  9 14:10:38 2012 (5074689E)
aswnet.sys                  Mon Oct 29 11:02:23 2012 (508E9A7F)
aswFsBlk.SYS                Tue Oct 30 18:43:04 2012 (509057F8)
aswMonFlt.sys               Tue Oct 30 18:43:09 2012 (509057FD)
aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
hssdrv6.sys                 Wed Nov 14 20:32:58 2012 (50A4464A)
taphss6.sys                 Wed Nov 14 20:38:02 2012 (50A4477A)
KeyCrypt64.sys              Wed Nov 21 08:55:11 2012 (50ACDD3F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 22 21:52:24.180 2012 (UTC - 5:00)**************************
fastmnt.sys                 Sun Nov  6 20:38:50 2011 (4EB736AA)
fastsnap.sys                Wed Aug 29 04:23:26 2012 (503DD17E)

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Windows 8 BSODs :/

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