Windows 8 BSOD on ASUS X501U

TheJalu · Feb 19, 2013

Hi. All requested files attached. My computer has worked good until now but suddenly i started getting BSODs from time to time...Have tried a recovery but didn't help. Would be very thankful for any help

· OS - Windows 8
· x64
· My system came with OEM Windows 8 x64
· 45 days old hardware. Same with OS and not re-installed.

· AMD E2-1800 APU 1.70 GHz
· Radeon HD graphics
ASUS - - ASUS X501U for more info. That what it says on my ASUS.com account.

ASUS
· X501U i think.

View attachment Windows7_Vista_jcgriff2.rar

Jakob

usasma · Feb 19, 2013

One of the BSOD's blames your wireless driver:

netr28x.sys Fri Jul 13 06:52:57 2012 (50002839)
Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
http://www.carrona.org/drivers/driver.php?id=netr28x.sys

Please:
- download a fresh copy of the latest, Win8 compatible drivers for your wireless card.
- uninstall the current wireless card software/drivers
- install the freshly downloaded copy
- monitor for further BSOD's.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 02:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 18:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 19:04:40 2011 (4E7BE938)
Asus Charger Driver
Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

If this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

**************************Mon Feb 18 19:24:57.776 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021913-48095-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
System Uptime:0 days 1:12:04.910
Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+5b6 )
BugCheck 3B, {c0000005, 19b70000, fffff8801b005fc0, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000019b70000, Address of the instruction which caused the bugcheck
Arg3: fffff8801b005fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID: 0x3B_win32k!SURFACE::bDeleteSurface
  BIOS Version                  X501U.309
  BIOS Release Date             08/20/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X501U
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 08:42:44.086 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\021313-52977-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:6 days 22:47:05.177
Probably caused by :pci.sys
BugCheck 9F, {3, fffffa8004cd2880, fffff800e3516b30, fffffa8009d90c60}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004cd2880, Physical Device Object of the stack
Arg3: fffff800e3516b30, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009d90c60, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x9F_3_netr28x_IMAGE_pci.sys
  BIOS Version                  X501U.309
  BIOS Release Date             08/20/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  X501U
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Feb 18 19:24:57.776 2013 (UTC - 8:00)**************************
ASMMAP64.sys                Thu Jul  2 02:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Sep  6 18:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 19:04:40 2011 (4E7BE938)
AsHIDSwitch64.sys           Wed May 30 19:38:32 2012 (4FC6D9A8)
BtAudioBus.sys              Thu Jun 14 20:17:09 2012 (4FDAA935)
appexDrv.sys                Sat Jun 16 22:00:54 2012 (4FDD6486)
usbfilter.sys               Tue Jun 19 04:07:40 2012 (4FE05D7C)
IvtUrbBtFlt.sys             Wed Jul 11 03:59:21 2012 (4FFD5C89)
netr28x.sys                 Fri Jul 13 06:52:57 2012 (50002839)
AtihdW86.sys                Tue Jul 17 00:34:09 2012 (50051571)
BtL2caScoIf.sys             Thu Jul 19 02:47:36 2012 (5007D7B8)
RTKVHD64.sys                Tue Jul 24 02:42:48 2012 (500E6E18)
BthLEEnum.sys               Wed Jul 25 19:25:02 2012 (5010AA7E)
dump_storahci.sys           Wed Jul 25 19:30:35 2012 (5010ABCB)
rtbth.sys                   Fri Jul 27 06:49:37 2012 (50129C71)
Rt630x64.sys                Mon Jul 30 09:03:12 2012 (5016B040)
kbfiltr.sys                 Wed Aug  1 20:22:22 2012 (5019F26E)
atikmpag.sys                Wed Aug  8 06:48:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 07:32:04 2012 (50227864)
AsusTP.sys                  Mon Oct 29 11:23:54 2012 (508EC9BA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 13 08:42:44.086 2013 (UTC - 8:00)**************************
tap0901.sys                 Fri Jul 20 04:48:38 2012 (50094596)

http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
AsHIDSwitch64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
IvtUrbBtFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
BtL2caScoIf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
AsusTP.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

TheJalu · Feb 20, 2013

Thanks! Updated netr28x.sys and AiCharger.sys. Can't find the other two anywhere. Don't know if they are important for this. Found one of them but only for W7.

No BSOD in the last 3 hours since updating netr28x.sys at least :)

usasma · Feb 20, 2013

Don't worry about the other 2 (at least not yet).
If you're not getting BSOD's - then that's the definition of success here!
But it sometimes takes a week or two before we're sure that they're fixed.

Good luck!

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Windows 8 BSOD on ASUS X501U

TheJalu

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usasma

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TheJalu

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usasma

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