Windows 8 BSOD After Wake from Sleep Mode (nvlddmkm.sys)

brunog · Jan 3, 2013

Every time I close my laptop and re open it or wake from sleep mode, a BSOD occurs : page fault at non paged area (nvlddmkm.sys). I upgraded to windows 8 on the release date around October 29, and the problem has happened since. I tried a clean install but it did not work.

· OS - Windows 8 Pro
· Architecture - x64
· What was original installed OS on system? Windows 7 Home Premium x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full Retail Version
· Age of system (hardware) 5 Months ( Purchased late July ).
· Age of OS installation - have you re-installed the OS? Yes, about 4 months ago after initial install.

· CPU - Intel Core i7 3615QM @ 2.30 GHz
· Video Card - Nvidia GeForce GT 630M
· MotherBoard - SAMSUNG ELECTRONICS CO., LTD 700Z5C
· Power Supply - ?

· System Manufacturer - SAMSUNG ELECTRONICS CO., LTD.
· Exact model number - NP700Z5B-S01UB

usasma · Jan 3, 2013

nVidia problems in perfmon report.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I strongly suspect that this hold true for Win8 systems also.

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): ~~DuplexSecure - FAQ~~ Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

You have Hamachi installed (part of LogMeIn). It uses a 2009 driver that probably isn't compatible with Win8. Please uninstall it.

Since you're having nVidia issues, please do the following:
- download a fresh copy of the latest nVidia drivers for your system from nVidia.
- uninstall the current nVidia software from your system.
- install the DRIVERS ONLY using this link: https://www.sysnative.com/forums/wi...cards-driver-only-installation-procedure.html

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
LogMeIn Hamachi Virtual network interface driver
http://www.carrona.org/drivers/driver.php?id=hamachi.sys

SABI.sys Thu May 28 02:38:02 2009 (4A1E314A)
SAMSUNG Kernel Driver
http://www.carrona.org/drivers/driver.php?id=SABI.sys

SGdrv64.sys Mon Apr 11 22:55:23 2011 (4DA3BF1B)
Samsung Easy Software Manager Driver
Also may be called SecureGuard
http://www.carrona.org/drivers/driver.php?id=SGdrv64.sys

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver
Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys

sptd.sys Sat Aug 18 17:05:38 2012 (503003A2)
SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)
http://www.carrona.org/drivers/driver.php?id=sptd.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jan  3 15:02:00.913 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010313-30046-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 1:42:57.594[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1a5123 )[/B]
BugCheck [B]50, {fffff8803c0e5000, 1, fffff88007bcb123, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff8803c0e5000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff88007bcb123, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+1a5123[/B]
CPUID:        "Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P00AAS
  BIOS Release Date             04/27/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  700Z3C/700Z5C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 13:18:29.911 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010313-50468-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16461.amd64fre.win8_gdr.121119-1606
System Uptime:[B]0 days 3:14:31.604[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1a5123 )[/B]
BugCheck [B]50, {fffff8803bee5000, 1, fffff8800880c123, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: fffff8803bee5000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff8800880c123, If non-zero, the instruction address which referenced the bad memory
	address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+1a5123[/B]
CPUID:        "Intel(R) Core(TM) i7-3615QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: [B]2295[/B]
  BIOS Version                  P00AAS
  BIOS Release Date             04/27/2012
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  700Z3C/700Z5C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jan  3 15:02:00.913 2013 (UTC - 5:00)**************************
[COLOR=RED][B]hamachi.sys                 Thu Feb 19 05:36:41 2009 (499D3639)[/B][/COLOR]
[COLOR=RED][B]SABI.sys                    Thu May 28 02:38:02 2009 (4A1E314A)[/B][/COLOR]
[COLOR=RED][B]SGdrv64.sys                 Mon Apr 11 22:55:23 2011 (4DA3BF1B)[/B][/COLOR]
amlmqz7k.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
klim6.sys                   Thu Aug  2 07:08:40 2012 (501A5FB8)
klflt.sys                   Fri Aug  3 12:09:20 2012 (501BF7B0)
kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
excfs.sys                   Fri Aug 17 20:07:50 2012 (502EDCD6)
[COLOR=RED][B]sptd.sys                    Sat Aug 18 17:05:38 2012 (503003A2)[/B][/COLOR]
btmaux.sys                  Mon Aug 27 00:21:13 2012 (503AF5B9)
btmhsf.sys                  Wed Aug 29 00:21:50 2012 (503D98DE)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
hiber_iaStorA.sys           Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
klkbdflt.sys                Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                Mon Sep  3 10:20:14 2012 (5044BC9E)
Rt630x64.sys                Fri Sep  7 04:21:17 2012 (5049AE7D)
AMPPAL.sys                  Thu Sep 13 07:30:17 2012 (5051C3C9)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
ETD.sys                     Mon Oct  8 23:45:04 2012 (50739DC0)
RTKVHD64.sys                Tue Oct  9 01:42:45 2012 (5073B955)
NETwew00.sys                Wed Oct 10 14:16:17 2012 (5075BB71)
klwfp.sys                   Tue Oct 23 07:44:44 2012 (5086832C)
klif.sys                    Fri Nov  2 07:38:53 2012 (5093B0CD)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  3 13:18:29.911 2013 (UTC - 5:00)**************************
amae2a11.SYS                Tue Dec 27 17:30:45 2011 (4EFA4715)
[/font]

brunog · Jan 3, 2013

Very much thanks for the support, but since I have "Hybrid Power Technology" (Intel HD Graphics 4000 + Nvidia GeForce GT 630M) do I still follow this tutorial?
https://www.sysnative.com/forums/wi...cards-driver-only-installation-procedure.html

Notes:

1. Notebooks supporting Hybrid Power technology with Intel chipsets are not supported by this release.
2. The following Sony VAIO notebooks are included in the Verde notebook program: Sony VAIO F Series with NVIDIA GeForce 310M, GeForce GT 330M, GeForce GT 425M, GeForce GT 520M or GeForce GT 540M. Other Sony VAIO notebooks are not included at this time (please contact Sony for driver support).
3. Fujitsu notebooks are not included this release (Fujitsu Siemens notebooks are included).

brunog · Jan 3, 2013

UPDATE: I am having another problem.
I am unable to uninstall the driver and update from the control panel as the uninstaller never pops up.

usasma · Jan 4, 2013

Have you tried the driver from the PC Manufacturer's website?
Are the problems happening in Safe Mode, with the Clean Boot, or in normal mode?

brunog · Jan 4, 2013

The driver from the maker is old (306.97). I updated mine to 310.70 using normal uninstall a program with reboots. Here is the most recent BSOD ive gotten. 010413-37578-01.dmp. Thanks in advance!

writhziden · Jan 4, 2013

As a 670M user, I would not recommend updating drivers from NVIDIA and sticking solely to your notebook PC manufacturer. Notebook PCs have special power schemes, and the drivers provided by Notebook PC manufacturer are tested for those specific schemes. The drivers provided by NVIDIA may or may not be properly tested for your notebook PC, and as a result, they may result in instability. For optimus technology, this is especially true since that technology is designed based around battery saving technology, and the Notebook PC vendor is the expert with their specific battery needs.

First, create a restore point.

Create a restore point
Then download the 306.97 version from your PC manufacturer.
Uninstall all NVIDIA software and drivers related to the display adapter.

Uninstall or change a program

Open Device Manager
Then install the 306.97 driver.

Windows 8 BSOD After Wake from Sleep Mode (nvlddmkm.sys)

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