T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Aug 28, 2015 #1 Hello, I've been trying to download the windows updates through the program of the same name, and every time, the error found is: Code 800703F1 "windows update ran into a problem" I've been trying to update for months now :banghead:. is there any fix for this?
Hello, I've been trying to download the windows updates through the program of the same name, and every time, the error found is: Code 800703F1 "windows update ran into a problem" I've been trying to update for months now :banghead:. is there any fix for this?
jcgriff2 Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.) Staff member Joined Feb 19, 2012 Posts 21,541 Location New Jersey Shore Aug 28, 2015 #2 Hi. . . Please follow these instructions - https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html Regards. . . jcgriff2
Hi. . . Please follow these instructions - https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html Regards. . . jcgriff2
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Aug 29, 2015 #3 ok, sorry about that. I'll do it in the morning.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 3, 2015 #5 Hi Thatonejimmy :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Hi Thatonejimmy :) My name is Aura and I'll be assisting you with your issue. Follow the instructions below please. Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Sep 8, 2015 #6 https://www.dropbox.com/s/2jboo96yi7n0o2e/COMPONENTS.zip?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #8 Alright, I managed to open your COMPONENTS Hive in my Windows 7 VM, so your luck hasn't run out :) Follow the instructions below please. Replacing the COMPONENTS Hive Follow the instructions below to replace the COMPONENTS Hive. Download the attached COMPONENTS.zip file, and save it on your Desktop; Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive. Navigate to the C:\Windows\System32\config folder; In it, find the COMPONENTS file and rename it to COMPONENTS_bak; Note: If you receive a message saying that the file is in use, restart your computer and try again. Once done, copy the new COMPONENTS file I sent you in the C;\Windows\System32\config folder; COMPONENTS.zip
Alright, I managed to open your COMPONENTS Hive in my Windows 7 VM, so your luck hasn't run out :) Follow the instructions below please. Replacing the COMPONENTS Hive Follow the instructions below to replace the COMPONENTS Hive. Download the attached COMPONENTS.zip file, and save it on your Desktop; Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive. Navigate to the C:\Windows\System32\config folder; In it, find the COMPONENTS file and rename it to COMPONENTS_bak; Note: If you receive a message saying that the file is in use, restart your computer and try again. Once done, copy the new COMPONENTS file I sent you in the C;\Windows\System32\config folder; COMPONENTS.zip
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #10 Alright, let's see if we can run a SFC scan now. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Alright, let's see if we can run a SFC scan now. System File Checker (SFC) Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply; On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command below and press on Enter; Code: sfc /scannow Note: There's a space between "sfc" and "/scannow"; Once the scan is complete, enter the command below and press on Enter Code: copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Sep 9, 2015 #11 https://www.dropbox.com/s/zmvqzt8bz75ulde/cbs.txt?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #12 SFC returned a clean CBS.log. Let's see if that's the case for DISM as well. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM scan on your system: On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter; Let the scan run until the end (100%); Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
SFC returned a clean CBS.log. Let's see if that's the case for DISM as well. DISM - Fixing Component Store Corruption Follow the instructions below to run a DISM scan on your system: On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin); On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin); Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter; Let the scan run until the end (100%); Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here; Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #14 Did you upload the logs right after the DISM scan? What was the message returned at the end of the scan?
Did you upload the logs right after the DISM scan? What was the message returned at the end of the scan?
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Sep 9, 2015 #15 https://www.dropbox.com/s/vuwjsznqnttilfu/cbs.zip?dl=0
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #16 Now I see the DISM results, and it's also clean. Can you try to install your Windows Update now? If they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
Now I see the DISM results, and it's also clean. Can you try to install your Windows Update now? If they fail, upload the two files below for me to review please. C:\Windows\WindowsUpdate.log C:\Windows\Logs\CBS\CBS.log
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Sep 9, 2015 #17 Ok, now all of a sudden there are 116 updates, I've been waiting for about 5 minutes and It hasn't even downloaded 1Kb. what do i do?
Ok, now all of a sudden there are 116 updates, I've been waiting for about 5 minutes and It hasn't even downloaded 1Kb. what do i do?
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 9, 2015 #18 I would give it a few hours. Downloading 116 updates can take a long time. On my Windows 8.1 VMs when I create them, it takes around 2 hours.
I would give it a few hours. Downloading 116 updates can take a long time. On my Windows 8.1 VMs when I create them, it takes around 2 hours.
T Thatonejimmy Member Joined Aug 28, 2015 Posts 14 Sep 9, 2015 #19 Thank you for helping me through that, I really appreciate it.
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Sep 11, 2015 #20 So Jimmy, did the update install? :)