[SOLVED] Windows 8.1 updating problem

Thatonejimmy · Aug 28, 2015

Hello, I've been trying to download the windows updates through the program of the same name, and every time, the error found is: Code 800703F1 "windows update ran into a problem" I've been trying to update for months now :banghead:. is there any fix for this?

jcgriff2 · Aug 28, 2015

Hi. . .

Please follow these instructions - https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

Regards. . .

jcgriff2

Thatonejimmy · Aug 29, 2015

ok, sorry about that.
I'll do it in the morning.

Thatonejimmy · Aug 29, 2015

View attachment 15983

Aura · Sep 3, 2015

Hi Thatonejimmy :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Thatonejimmy · Sep 8, 2015

https://www.dropbox.com/s/2jboo96yi7n0o2e/COMPONENTS.zip?dl=0

Thatonejimmy · Sep 8, 2015

sorry for the wait by the way.

Aura · Sep 9, 2015

Alright, I managed to open your COMPONENTS Hive in my Windows 7 VM, so your luck hasn't run out :) Follow the instructions below please.

Replacing the COMPONENTS Hive
Follow the instructions below to replace the COMPONENTS Hive.

Download the attached COMPONENTS.zip file, and save it on your Desktop;
Right-click on it, and select Extract all.... Once done, the folder with the COMPONENTS file will open. This will be your new COMPONENTS Hive.
Navigate to the C:\Windows\System32\config folder;
In it, find the COMPONENTS file and rename it to COMPONENTS_bak;
Note: If you receive a message saying that the file is in use, restart your computer and try again.
Once done, copy the new COMPONENTS file I sent you in the C;\Windows\System32\config folder;

COMPONENTS.zip

Thatonejimmy · Sep 9, 2015

ok, I did it.

Aura · Sep 9, 2015

Alright, let's see if we can run a SFC scan now.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Thatonejimmy · Sep 9, 2015

https://www.dropbox.com/s/zmvqzt8bz75ulde/cbs.txt?dl=0

Aura · Sep 9, 2015

SFC returned a clean CBS.log. Let's see if that's the case for DISM as well.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM scan on your system:

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command DISM /Online /Cleanup-Image /RestoreHealth and press on Enter;
Let the scan run until the end (100%);
Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

Thatonejimmy · Sep 9, 2015

sorry, I'll fix it

Aura · Sep 9, 2015

Did you upload the logs right after the DISM scan? What was the message returned at the end of the scan?

Thatonejimmy · Sep 9, 2015

https://www.dropbox.com/s/vuwjsznqnttilfu/cbs.zip?dl=0

Aura · Sep 9, 2015

Now I see the DISM results, and it's also clean. Can you try to install your Windows Update now? If they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Thatonejimmy · Sep 9, 2015

Ok, now all of a sudden there are 116 updates, I've been waiting for about 5 minutes and It hasn't even downloaded 1Kb. what do i do?

Aura · Sep 9, 2015

I would give it a few hours. Downloading 116 updates can take a long time. On my Windows 8.1 VMs when I create them, it takes around 2 hours.

Thatonejimmy · Sep 9, 2015

Thank you for helping me through that, I really appreciate it.

Aura · Sep 11, 2015

So Jimmy, did the update install? :)

[SOLVED] Windows 8.1 updating problem

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Microsoft MVP (Ret.)