C Computer9102 New member Joined Oct 10, 2019 Posts 1 Oct 10, 2019 #1 Hi everyone I've been trying to update Windows 8.1 Pro but keep getting failed updates. I use the online browser installer which fails, then I get this report: OS Version = 6.3.9600, SP = 0.0, Platform 2 OS Description = Win81 - x64 MSI = 5.0.9600.19371 Windows servicing = 6.3.9600.19402 CommandLine = C:\7f7997f91d672c3486a988eb89c03b27\\Setup.exe /qn+ /x86 /x64 /web Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.8 Setup Package Version = 4.8.03761 User Experience Data Collection Policy: Disabled Number of applicable items: 6 Error from JobError Callback : hr= 0x80072efe Context=5 Description=The connection with the server was terminated abnormally . Percentage downloaded = 3 Exe (C:\7f7997f91d672c3486a988eb89c03b27\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (C:\7f7997f91d672c3486a988eb89c03b27\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (C:\7f7997f91d672c3486a988eb89c03b27\Windows8.1-KB4486105-x64.cab) failed with 0x371b - One or more required members of the transaction are not present. . Exe Log File: CBS.log RmRestart failed with error: 352 Final Result: Installation failed with error code: (0x0000371B), "One or more required members of the transaction are not present. " (Elapsed time: 0 00:44:39). This is what the update history looks like: First forum I've ever joined so guidance will be much appreciated Thank you!