Windows 8.1 Update 1 failing continuously

lcarmona · Apr 15, 2014

Hello,
I'm trying to install the update 1 for Windows 8.1, i.e., KB2919355 but it's failing all the times.
It gets downloaded, preinstall, ask for a reboot, than the next shutdown and reboot show the Windows Updates messages of installation progress.
It fails and get reverted before the next login.

I've tested normal installation and also download the msu file to install.

I've tried to use the commands:
Dism /Online /Cleanup-Image /RestoreHealth
That runs without errors and finish successfully.
But after that, the installation also fails.

I also run:
dism /online /remove-package /packagename

ackage_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
dism /online /cleanup-image /startcomponentcleanup
dism /Online /Cleanup-Image /RestoreHealth
All finish ok but the installation does not finish successfully after that.

I also manually follow the rules posted everywhere on the net, like, for instance:
How to download and install Windows 8.1 Update 1 for free (right now) | ExtremeTech

Now I don't know what to do...
Thanks for any help.
View attachment CBS.zip

oklajohn · Apr 15, 2014

I had the same problem and fixed it by joining a thread at Microsoft Communities: KB2919355 (Windows 8.1 Update) Fails (800f0092 and - Microsoft Community

On page 19 near the bottom of the page is what worked for me, however there are many suggestions in the thread - some work, some don't. Mine was: (note particularly the part about all msconfig Services being enabled)

"I also managed to install the update in 2 offline VMs (one 32 Bit and the other 64 Bit) and one offline system which had only installation with the Windows 8.1 .iso and the generic product key. These had the following installed:
64 Bit

Windows 8.1 Update KB2919442
Windows 8.1 Update 1 KB2919355

32 Bit

Windows 8.1 Update KB2919442
Windows 8.1 Update 1 KB2919355

There were no issues.
Were any of your systems Windows 8.0 and upgraded to Windows 8.1 via the Store?
THANK YOU! Just as you posted this, the MS Tech Rep also sent it to me via email. I tried it once and it didn't work. Then, in the back of my mind, i remembered somewhere I had read that enabling all Services under msconfig helps also. So, I took your information enabled all Services in msconfig - and Wallah it worked! Thank so much for your help. I really appreciate it. I had just about given up - succeeded on my 7th try."

lcarmona · Apr 15, 2014

oklajohn said:
Were any of your systems Windows 8.0 and upgraded to Windows 8.1 via the Store?

Yes, I've bought Windows 7 x64 then upgraded to Windows 8, and, after all, to 8.1 via store.

Will check the thread you've posted and also the all services on as you've suggested. Thanks.

oklajohn · Apr 15, 2014

FWIW That is exactly the same as mine - Windows 7 x64 upgraded to Windows 8 - then to 8.1 via the Windows Store.

lcarmona · Apr 15, 2014

I've tried to install offline for the 5th time. Got nothing but losing time.
Can anybody analyse the log? Thanks.
View attachment CBS.zip

Or also this:
2014-04-15 22:04:20, Info CBS TI: --- Initializing Trusted Installer ---
2014-04-15 22:04:20, Info CBS TI: Last boot time: 2014-04-15 21:14:26.499
2014-04-15 22:04:20, Info CBS Starting TrustedInstaller initialization.
2014-04-15 22:04:20, Info CBS Ending TrustedInstaller initialization.
2014-04-15 22:04:20, Info CBS Starting the TrustedInstaller main loop.
2014-04-15 22:04:20, Info CBS TrustedInstaller service starts successfully.
2014-04-15 22:04:20, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2014-04-15 22:04:20, Info CBS Startup processing thread terminated normally
2014-04-15 22:04:21, Info CBS Starting TiWorker initialization.
2014-04-15 22:04:21, Info CBS Ending TiWorker initialization.
2014-04-15 22:04:21, Info CBS Starting the TiWorker main loop.
2014-04-15 22:04:21, Info CBS TiWorker starts successfully.
2014-04-15 22:04:21, Info CBS Universal Time is: 2014-04-16 01:04:21.017
2014-04-15 22:04:21, Info CBS Loaded Servicing Stack v6.3.9600.17031 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17031_none_fa50b3979b1bcb4a\cbscore.dll
2014-04-15 22:04:21, Info CSI 00000001@2014/4/16:01:04:21.023 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffb4a775d35 @0x7ffb4d302dd7 @0x7ffb4d302430 @0x7ff66166d2df @0x7ff66166d9e4 @0x7ffb77de2385)
2014-04-15 22:04:21, Info CBS SQM: Initializing online with Windows opt-in: False
2014-04-15 22:04:21, Info CBS SQM: Cleaning up report files older than 10 days.
2014-04-15 22:04:21, Info CBS SQM: Requesting upload of all unsent reports.
2014-04-15 22:04:21, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2014-04-15 22:04:21, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2014-04-15 22:04:21, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-04-15 22:04:21, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2014-04-15 22:04:21, Info CBS NonStart: Set pending store consistency check.
2014-04-15 22:04:21, Info CBS Session: 30365901_1989271210 initialized by client WindowsUpdateAgent.
2014-04-15 22:06:21, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2014-04-15 22:06:21, Info CBS TiWorker signaled for shutdown, going to exit.
2014-04-15 22:06:21, Info CBS Ending the TiWorker main loop.
2014-04-15 22:06:21, Info CBS Ending the TrustedInstaller main loop.
2014-04-15 22:06:21, Info CBS Starting TiWorker finalization.
2014-04-15 22:06:21, Info CBS Starting TrustedInstaller finalization.
2014-04-15 22:06:21, Info CBS Ending TrustedInstaller finalization.
2014-04-15 22:06:21, Info CBS Ending TiWorker finalization.

lcarmona · Apr 16, 2014

Tried for the n-time to install and it failed again. Log is as above and I'm not being able to figure out what is happening.
All services are set to manual or automatic. No one is disabled.

niemiro · Apr 17, 2014

Hello, and welcome to Sysnative!

Can you please follow these instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

to upload the entire CBS folder. There's currently nothing relating to this particular installation or its cause of failure in your latest CBS.log, so we obviously need to dig this out.

Also, can you please zip up and upload C:\Windows\WindowsUpdate.log.

Thank you!

Richard

lcarmona · Apr 18, 2014

niemiro said:
Hello, and welcome to Sysnative!

Can you please follow these instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

to upload the entire CBS folder. There's currently nothing relating to this particular installation or its cause of failure in your latest CBS.log, so we obviously need to dig this out.

Also, can you please zip up and upload View attachment WindowsUpdate.zip.

Thank you!

Richard

Thanks for helping me on this.
I'm attaching the two files you've asked me.

lcarmona · Apr 18, 2014

Not sure why the WindowsUpdate.log is not being shown in the previous post. Trying to attach it again.View attachment WindowsUpdate.zip

lcarmona · Apr 21, 2014

I've restored a Windows Image from 15 days ago.
When I've started Windows Update then I had 10+ updates to install.
I've gone for them and updated/rebooted normally.
Then it left only the 8.1 Update 1 to be downloaded/aplied.
I've installed, the computer rebooted, go 100% and then report an error and rolled back.
Now the updates history is cleared and I'm back to the original situation of not able to install the update.
I'm attaching the logs and hope anybody can help me understand them.

I bet on:
1. Classical Shell installed.
2. Antivirus (avast! Premier).
3. Any other network/virtualization tool (like Virtualbox and its network drivers).
4. Any service...

But, of course, I'm not able to discover...
View attachment 7774
View attachment WindowsUpdate.zip

lcarmona · Apr 22, 2014

Anyone could help? Or, at least, give me any suggestion on where I could get help?
I have already passed for the first 2h with a Microsoft technician level 1, and could not give a step forward...

tom982 · Apr 22, 2014

Hello Icarmona, welcome to Sysnative!

Your CBS log shows this error:

Code:

2014-04-21 17:38:30, Info                  CSI    000004a0 Begin executing advanced installer phase 38 (0x00000026) index 1447 (0x00000000000005a7) (sequence 1486)
    Old component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.3.9600.16415, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {c5f0e9d7-e844-4507-89e4-701b5a747221}
    Installer name: [34]"CSI Boot File Servicing (BFSVC) AI"
2014-04-21 17:39:04, Error                 CSI    000004a1@2014/4/21:20:39:04.497 (F) base\wcp\plugins\bfsvc\bfsvc.cpp(218): Error HRESULT_FROM_WIN32(ERROR_DISK_FULL) originated in function Windows::WCP::Bfsvc::BasicInstaller::Install expression: HRESULT_FROM_WIN32(GetLastError())
[gle=0x80004005]

Can you follow this guide to clean boot Windows 8, then try updating from that state?

How to perform a clean boot in Windows

Post all the logs if it fails again please :)

Tom

Ignore this hxxp://fixedbyvonnie.com/2013/12/how-to-repair-the-efi-bootloader-in-windows-8/

lcarmona · Apr 22, 2014

Hello Tom.
Many thanks for jumping here :)
I have already tryied the clean boot, but I'll try again and post the logs.

lcarmona · Apr 23, 2014

I’ve already run in an admin command line window:

sfc /scannow
dism /online /remove-package /packagename

ackage_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
dism /online /cleanup-image /restorehealth
dism /online /cleanup-image /startcomponentcleanup

I've made a clean boot (only MS services and none a service disabled, only automatic/manual) and the update fails again.

View attachment 7800

tom982 · Apr 23, 2014

Hi Icarmona,

Thanks for letting me know what you've already tried - that should save us some time. Can you follow this tutorial to repair your bootloader? I know it says that this is for computers failing to boot, but I have read another thread where this exact error was fixed using this procedure:

How to repair the EFI Bootloader in Windows 8 | fixedByVonnie

Tom

lcarmona · Apr 23, 2014

Thanks, but my notebook does not have EFI (Extensible Firmware Interface), but, on contrary, the old (legacy) BIOS.
I'm in a Dell Vostro 3550 released much before Windows 8 being around.

lcarmona · Apr 28, 2014

Any other possible solution? Any other forum/site that I could receive specialized help?

xilolee · Apr 29, 2014

Hi icarmona! :)
Have you installed ALL other updates?
Have you hidden any updates?
Which firewall/antivirus are you using?
If your antivirus isn't Windows defender/ms essentials, have you tried to install update 1 with your antivirus completely uninstalled?

Tekno Venus · Apr 29, 2014

lcarmona said:
Any other possible solution? Any other forum/site that I could receive specialized help?

Please see: https://www.sysnative.com/forums/windows-update/6903-not-received-help-6.html#post71917

I've added this thread to Tom's list.

Stephen

lcarmona · Apr 29, 2014

xilolee said:
Have you installed ALL other updates?

Yes. There is no other to be installed.

xilolee said:
Have you hidden any updates?

No. All updates for Windows and MS Office are installed, no one is hidden.

xilolee said:
Which firewall/antivirus are you using?

avast! Internet Security (both firewall/antivirus). I've tried with both disabled and also a clean boot.

xilolee said:
If your antivirus isn't Windows defender/ms essentials, have you tried to install update 1 with your antivirus completely uninstalled?

This is the only one I've not tested. I need to be brave to test it and lose all the antivirus/firewall settings... Although avast! allow backup/restore.

Thanks for the support.

Windows 8.1 Update 1 failing continuously

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