[SOLVED] Windows 7 x86 BSOD - please help

swapnil · Jun 30, 2013

View attachment Windows7_Vista_jcgriff2.zip

OS -
Windows 7
x86 (32-bit)

· What was original installed OS on system?
Windows XP

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
full retail version

· Age of system (hardware)
Almost 4 years

· Age of OS installation - have you re-installed the OS?
Windows 7 installed month ago
XP used for before that
( I also used to get blue screen on XP so I thought to upgrade to Windows 7 but Blue Screen problem still occurring)

· CPU
Intel Pentium E5200 @ 2.50GHzWolfdale 45nm Technology

· Video Card
L177WSB (1440x900@60Hz)Intel G33/G31 Express Chipset Family (ASUStek Computer Inc)

· MotherBoard
ASUSTeK Computer INC. P5KPL-AM/PS (Socket 775)

· Power Supply - brand & wattage (if laptop, skip this one)
No idea

· System Manufacturer
Which System ?

· Exact model number (if laptop, check label on bottom)
I have desktop how to check it ?

Patrick · Jun 30, 2013

Hi,

All of the attached dumps are of the WHEA_UNCORRECTABLE_ERROR (124) bugcheck. This is strictly a hardware bugcheck.

In your dumps, we have a consistent type of error, for ex:

Code:

1: kd> !errrec 854b7024
===============================================================================
Common Platform Error Record @ 854b7024
-------------------------------------------------------------------------------
Record Id     : 01ce75390fa09963
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/30/2013 2:25:27 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 854b70a4
Section       @ 854b717c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
 Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x000000000001067a
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 854b70ec
Section       @ 854b723c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 7a 06 01 00 00 08 02 00 - 9d e3 00 0c ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 854b723c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 854b7134
Section       @ 854b72bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

 Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xf200084000000800

All of the 0x124's are Bus errors and more specifically are

Code:

BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)

in every dump.

BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0) means that your processor is sending out a request to read data from the L0 Cache, and there was a delay (invalid data in cache, miss, etc). Try updating your BIOS from Asus' website. I could not check to see what version you were because msmmbios.sys wasn't loaded in the dumps. If a BIOS update does not help, and temperatures are not a problem (ensure you are not overheating) your CPU is faulty and will need to be replaced.

Regards,

Patrick

swapnil · Jun 30, 2013

Thanks a lot Patrick, screenshot of bluescreen can be useful to figure out exact problem ? If so, I can post here.

I am facing problem especially when I see videos from hard drive or flash videos on internet. Computer hangs and I need to restart manually or it restart automatically, only sometimes it shows blue screen

Patrick · Jun 30, 2013

Hi,

Unfortunately, as I said above, we are facing a CPU issue here. Either you are overheating (use any software or check in the BIOS to view your temperatures), your BIOS needs to be updated, or you CPU is ultimately at fault and will need to be replaced.

Regards,

Patrick

swapnil · Jul 1, 2013

is it the normal temperature ?

Patrick · Jul 1, 2013

Hi,

Yep, temperatures look great. See if a BIOS update is available for your board: P5KPL - Motherboards - ASUS

If not (or if there is and it does not solve your issue), your CPU is faulty and will need to be replaced.

Regards,

Patrick

swapnil · Jul 1, 2013

Thanks a lot for the great support Patrick :smile9: Keep it up!

Patrick · Jul 1, 2013

My pleasure, best of luck!! : )

Regards,

Patrick

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[SOLVED] Windows 7 x86 BSOD - please help

swapnil

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swapnil

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swapnil

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swapnil

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