Windows 7 updates KB2901983 & KB3001652 fail with error 643

LiquidTension · Nov 14, 2015

Hi cafe,

Please attempt installation of KB2901983 using Windows Update, and let me know the result.

cafe · Nov 15, 2015

It failed to install.

KB2901983 failed to install 11-15-2015.jpg

LiquidTension · Nov 16, 2015

Hi cafe,

Thanks for your patience thus far. This certainly is a strange case - if you recall, KB2901983 was successfully installed earlier.

Please go ahead and reattempt installation of KB2901983. When it fails, immediately run the Collect programme and provide vslogs.zip in your next reply.

Thank you.

cafe · Nov 16, 2015

vslogs.zip

https://www.dropbox.com/s/svvlpruv45lx7am/vslogs.zip?dl=0

LiquidTension · Nov 21, 2015

Hello,

Apologies for the delay.

Please execute the following script, and attempt installation of the update again afterwards. Let me know if installation is successful or not.

SFCFix Script (.txt)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

Download View attachment SFCScript.txt and save this file to your Desktop.
Close all open windows.
SFCFix.exe

and SFCScript.txt

should both be present on your Desktop.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
Copy the contents of the file and paste in your next reply.

cafe · Nov 22, 2015

Content of SFCFix.txt:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-22 15:23:16.466
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Hermi\Desktop\SFCScript (3).txt []

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\SecureRepairWhitelist.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\SecureRepairWhitelist.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\SecureRepairWhitelist.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-11-22 15:23:16.966
----------------------EOF-----------------------

LiquidTension · Nov 23, 2015

The script executed successfully. Was installation of the update successful after executing the script?

cafe · Nov 23, 2015

I tried KB2901983 twice and both times it failed.

LiquidTension · Nov 25, 2015

Hello,

Thank you again for your patience - .NET Framework issues can be particularly difficult to deal with.

Please refer to the following article:
https://support.microsoft.com/en-gb/kb/976982

Scroll down to Method 2: Repair the .NET Framework and run the repair tool. Attempt installation of the update after running the tool, and let me know how you get on.

cafe · Dec 4, 2015

Sorry for the delay, I was away for the holidays. It failed to install. Should I proceed to Method 3?

LiquidTension · Dec 6, 2015

Hi cafe,

Yes, at this stage it is worth attempting method 3. Should this option fail, I will say that we will have just about ran out of troubleshooting options, and will need to look towards a more aggressive approach (such as a repair install of Windows).

Please let me know how you get on with method 3.

cafe · Dec 6, 2015

Thank you for all of your help. It looks like we succeeded after doing Method 3, although I never got an acknowledgment when I installed .NET Framework 3.5 Service Pac 1, saying it was installed. After that I was able to install KB2901983.

LiquidTension · Dec 8, 2015

Hi cafe,

Now that the update has installed, are there any outstanding issues with the computer?

cafe · Dec 8, 2015

Thanks for following up. I thought I was done with KB2901983, however a subsequent optional update for the language pack with the same KB2901983 number came up, and it will not install. I tried the recent method that worked and no luck.

LiquidTension · Dec 10, 2015

Hi cafe,

Are you in a position to perform a repair install of your Windows installation?
Repair Install - Windows 7 Help Forums

cafe · Dec 10, 2015

I'm going to be away for a few days and will attempt the Repair Install when I return next week. I will keep you posted on my progress.

LiquidTension · Dec 13, 2015

Okay, thank you.

Please ensure you have an adequate back up of your personal files prior to performing the repair install.

cafe · Dec 15, 2015

Thank you for the advice. I have an HP computer and I'm unable to download the Windows 7 Ultimate repair install through Microsoft. After I entered my product key I was advised to contact my device manufacturer. HP apparently does not provide the repair software, and were more interested with charging me money, so they could have access to my computer. Is there anywhere else I can download the Windows 7 Ultimate repair install software?

LiquidTension · Dec 16, 2015

Unfortunately, there are no other authorized sites where you can download the ISO from. Are you able to obtain the ISO file or installation disc from a friend or family member?

Windows 7 updates KB2901983 & KB3001652 fail with error 643

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