[SOLVED] Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

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chupz

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Joined
Oct 1, 2015
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7
Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Hi,

I'm using Windows 7 Ultimate SP1 64bit.

I've been looking the solution for this error for a while with no success.



Windows update errors with message "Windows could not search for updates".
Clicking the help leads to a search page at MS with no direct help links for "WindowsUpdate_80244019" "WindowsUpdate_dt000"


Appreciate your willingness to assist my problem.
View attachment SFCFix.txt
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Hi chupz :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);
  • Download the attached archive file, Packs.zip and save it on your Desktop;
  • Once it's downloaded, right-click on it and select Extract All...;
  • Check the Show extracted files when complete checkbox, and click on Extract;
  • On completion, a folder will open with two folders inside it, Manifests and Packages;
    • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
    • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
  • Run the System Update Readiness Tool (SURT) again;
  • On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;
Packs.zip
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

thanks for the reply,

attached the checksur.log
 

Attachments

Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Good, let's see if SFC have anything to report before trying to search for updates again.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

SFC returned a clean CBS.log. Can you try to search for Windows Updates and install them now? If it fails to search or install, upload the files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

It doesn't matter if it keeps on checking for a long time, it can take an hour even sometimes :) Just let me know if it fails with an error code, and if so, what is it.
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Aura said:
It doesn't matter if it keeps on checking for a long time, it can take an hour even sometimes :) Just let me know if it fails with an error code, and if so, what is it.
Click to expand...

oh, ok then i'll just wait and will post again later..
i hope it won't fail again
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Alright, let me know how it goes :)
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

Aura said:
Alright, let me know how it goes :)
Click to expand...

Aura, thank a lot for your help!
my problem is now solved, windows update now can operate normally and I can upgrade to win10 also..
really appreciate your help!
 
Re: Windows 7 update error: "WindowsUpdate_80244019" "WindowsUpdate_dt000"

No problem chupz, you're welcome :)
 
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