E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 6, 2020 #21 i'm not sure restoring hives worked timestamps of the hives in windows\system32\config seems good for met but i've got several warnings from regbak Attachments CheckSUR.log 3.3 KB · Views: 1 regback restore error.png 7.2 KB · Views: 3 regback restore error2.png 8.6 KB · Views: 3 regback restore error3.png 6.8 KB · Views: 2 regback restore error4.png 7 KB · Views: 2 regback restore error5.png 7.1 KB · Views: 2 regback restore error6.png 7.1 KB · Views: 2 regback restore error7.png 7.1 KB · Views: 2 regback restore error8.png 6.9 KB · Views: 2
i'm not sure restoring hives worked timestamps of the hives in windows\system32\config seems good for met but i've got several warnings from regbak
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 6, 2020 #22 The CheckSur log is a lot smaller now. The provided fix worked but we are not done yet. Provide a fresh copy of the SOFTWARE hive again.
The CheckSur log is a lot smaller now. The provided fix worked but we are not done yet. Provide a fresh copy of the SOFTWARE hive again.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 6, 2020 #24 Step 1: SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
Step 1: SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 7, 2020 #25 Since the last restoring of the SOFTWARE hive where i've got quite the same warnings i've got the first time, the PC is very unstable It starts with a forced CHKDSK on the firs reboot Then i've got BSOD driver irql_not_less_or_equal very often Attachments CheckSUR.zip 748 bytes · Views: 1
Since the last restoring of the SOFTWARE hive where i've got quite the same warnings i've got the first time, the PC is very unstable It starts with a forced CHKDSK on the firs reboot Then i've got BSOD driver irql_not_less_or_equal very often
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 7, 2020 #26 There is still a major problem with the SOFTWARE hive. Maybe that is causing the PC being unstable but I'm not sure about that. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on English.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply. Attachments fixlist.txt 1.9 KB · Views: 1
There is still a major problem with the SOFTWARE hive. Maybe that is causing the PC being unstable but I'm not sure about that. Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on English.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 7, 2020 #27 you talked about Avast, if you want me to uninstall it, just tell me here are the logs Attachments CheckSUR.log 6.2 KB · Views: 2 Fixlog.txt 2.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 7, 2020 #28 No need to uninstall Avast. There are some remnants of previous Avast versions removed. Provide a fresh copy of the SOFTWARE hive again.
No need to uninstall Avast. There are some remnants of previous Avast versions removed. Provide a fresh copy of the SOFTWARE hive again.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 7, 2020 #30 SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 8, 2020 #31 hive was replaced with the same warnings i've already had Attachments CheckSUR.log 4.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 8, 2020 #32 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file English.exe and choose Run as administrator. Copy and paste KB2868623 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file English.exe and choose Run as administrator. Copy and paste KB2868623 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 8, 2020 #33 here is the file Attachments SearchReg.txt 11.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 8, 2020 #34 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on English.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Perform the instructions in message #32 again. Attachments fixlist.txt 7.8 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on English.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Perform the instructions in message #32 again.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 8, 2020 #35 here are the files Attachments Fixlog.txt 16.6 KB · Views: 1 SearchReg.txt 1,018 bytes · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 8, 2020 #36 Provide a fresh copy of the SOFTWARE hive again.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 8, 2020 #38 I prepared a fix which worked on the former SOFTWARE hive but did not on the latest one you provided. So I've used the former SOFTWARE hive to include the latest fix. Step 1: SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
I prepared a fix which worked on the former SOFTWARE hive but did not on the latest one you provided. So I've used the former SOFTWARE hive to include the latest fix. Step 1: SOFTWARE Hive Replacement with RegBak Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. Close all open programs and save all your work. You will need to reboot the machine during this process. Download the SOFTWARE.ZIP from the private message I sent you. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button. The software hive will be extracted. You will see the file named SOFTWARE (no extension) Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config) Overwrite the one that is currently there when prompted. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process. Let me know if the hive was replaced or if there were any errors. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
E Elinar Active member Joined Jun 2, 2020 Posts 35 Jun 9, 2020 #39 hive restoration ok with always the same warnings Attachments CheckSUR.log 5.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jun 9, 2020 #40 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:2699988 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:2699988 Let me know if it says it was successful or if there are any errors.
