See if you can find these folders:
C:\Windows\WinSxS\amd64_microsoft-windows-i..p-support.resources_31bf3856ad364e35_11.2.9600.16428_fi-fi_204e9ff25c0931ea
C:\Windows\WinSxS\amd64_microsoft-windows-ie-ieadvpack.resources_31bf3856ad364e35_11.2.9600.16428_fi-fi_5edfaad82148776f
If so, copy them to another folder, zip the complete folders and attach the zip file to your next reply.