Windows 7 Professional Upgrade to Windows 10 21H2 Fails

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vashan1977

Active member
Joined
Oct 14, 2022
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I am trying to upgrade Windows 7 Professional til Windows 10 21H2. The upgrade fails with following error message:

"code 0x8007001F – 0x20006 “The installation failed in the SAFE_OS phase with an error during REPLICATE_OC operation.”

I have attached Scanning file from FRST64.exe.
 

Attachments

Hello and welcome.

Attach following files to your next reply. If the files are too big zip them first.
- C:\Windows\Logs\CBS\CheckSUR.log
- C:\Windows\Logs\CBS\cbs.log
 
Hello,

Do you still need help in this thread ?
 
Hi.

Sorry, i could not uploaded the logs files earlier. I have now uploaded the CheckSUR.log and cbs.log files
 

Attachments

No problem.
Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 

Attachments

Great.
Restart the machine. Run the SURT tool again and report the result.
 
Great. The CheckSur log is clean.
Restart the machine.
Check Windows Update but do not install any updates yet.
Provide a screenshot of the available important updates first.
 
Available Windows Updates:
Critical:
KB4516065
KB4524752
KB4535102
KB3170735

Optional:
KB4516048
 

Attachments

  • updates.jpg
    updates.jpg
    42.2 KB · Views: 3
Try to install KB3170735 only and report the result .
If it fails copy the file c:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach it to you next reply.
 
When i check for Windows Update i dont see the KB3170735 in available for install

I see following updtes are available for install:

Critical
KB4516065
KB4524752
KB4535102
KB890830

Optional
KB4516048

Attached CBS.log file
 

Attachments

  • updates09022023.jpg
    updates09022023.jpg
    86.6 KB · Views: 5
  • CBS.zip
    CBS.zip
    9 MB · Views: 0
Last edited:
When i check for Windows Update i dont see the KB3170735 in available for install
Click to expand...
It was shown in your previous screenshot.
Try to install KB890830 only and report the result.
 
Have installed the KB890830 Windows Update. Performed restart.
Uploaded cbs.log file.
 

Attachments

Try to install KB4516065 only and report the result.
 
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