L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 20, 2016 #1 I have had this issue for about 3 weeks. It keeps saying I have windows updates but when I got to do the updates by shuting down my computer it just shuts down but it won't install any of them. Could someone please help me? It show that I have installed updates but it keeps showing that I have updates.
I have had this issue for about 3 weeks. It keeps saying I have windows updates but when I got to do the updates by shuting down my computer it just shuts down but it won't install any of them. Could someone please help me? It show that I have installed updates but it keeps showing that I have updates.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 21, 2016 #2 **** This is the stuff I didn't realize I had to include... Sorry**** ** I can't get the CBS file to upload. I can't figure out why it won't upload this website.** SFCFix version 3.0.0.0 by niemiro. Start time: 2016-03-21 06:30:46.972 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2016-03-21 06:32:25.628 ----------------------EOF-----------------------
**** This is the stuff I didn't realize I had to include... Sorry**** ** I can't get the CBS file to upload. I can't figure out why it won't upload this website.** SFCFix version 3.0.0.0 by niemiro. Start time: 2016-03-21 06:30:46.972 Microsoft Windows 7 Service Pack 1 - amd64 Not using a script file. AutoAnalysis:: SUMMARY: No corruptions were detected. AutoAnalysis:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.0.0 by niemiro has completed. Currently storing 0 datablocks. Finish time: 2016-03-21 06:32:25.628 ----------------------EOF-----------------------
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 23, 2016 #3 Hi and welcome to Sysnative. Let's start with the following. Step#1 - SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Hi and welcome to Sysnative. Let's start with the following. Step#1 - SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post. Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 23, 2016 #4 Microsoft services here is a link of the file you said upload and the other file I couldn't get to upload.....
Microsoft services here is a link of the file you said upload and the other file I couldn't get to upload.....
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 23, 2016 #5 Perfect, thanks. Next, do the following. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Perfect, thanks. Next, do the following. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 23, 2016 #6 Microsoft services this is the CheckSUR
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 23, 2016 #7 Good. Now do the following. 1. Click your start button and type cmd in the search box. 2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears. 3. Copy/Paste the following into the command-prompt window and hit enter. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt 4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
Good. Now do the following. 1. Click your start button and type cmd in the search box. 2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears. 3. Copy/Paste the following into the command-prompt window and hit enter. reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt 4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 23, 2016 #8 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate SusClientId REG_SZ 960ef925-f8ab-4b24-a255-366b10b6a598 SusClientIdValidation REG_BINARY 060228011E2C3200450032003400320030003000300035003700340036002000200020002000200020002000200006D0509971420B4D00380030002D003500340030003000310039003000300030003500300054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00 LastRestorePointSetTime REG_SZ 2016-03-24 01:16:45 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update NextSqmReportTime REG_SZ 2016-03-24 23:01:16 FeaturedUpdatesNotificationSeqNum REG_DWORD 0x12ac FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-02-09 16:34:56 ElevateNonAdmins REG_DWORD 0x1 AUOptions REG_DWORD 0x4 ScheduledInstallDay REG_DWORD 0x0 ScheduledInstallTime REG_DWORD 0x3 IncludeRecommendedUpdates REG_DWORD 0x1 ActionCenterLastPossibleRestartNotification REG_SZ 2014-12-19 09:00:00 NextDetectionTime REG_SZ 2016-03-24 18:08:34 NextFeaturedUpdatesNotificationTime REG_SZ 2014-12-13 14:48:44 ActionCenterNotificationCount REG_DWORD 0x4 BalloonTime REG_SZ 2016-03-09 09:31:27 BalloonType REG_DWORD 0x8 LastRestoreId REG_SZ {43C94DA9-B032-4009-A47D-9344AC933F0B} EnableFeaturedSoftware REG_DWORD 0x1 ScheduledInstallDate REG_SZ 2016-03-24 08:00:00 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect LastSuccessTime REG_SZ 2016-03-23 22:49:39 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download LastSuccessTime REG_SZ 2016-03-23 22:50:25 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install LastSuccessTime REG_SZ 2016-03-10 00:07:53 LastError REG_DWORD 0xc190010e HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS UpdateCount REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade ReservationsAllowed REG_DWORD 0x2 KickoffDownload REG_DWORD 0x1 KickoffSource REG_DWORD 0x0 AllowOSUpgrade REG_DWORD 0x1 Refresh REG_DWORD 0x1 OSUpgradeRunOnceCount REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State OSUpgradeState REG_DWORD 0xe OSUpgradeStateTimeStamp REG_SZ 2016-03-10 00:07:53 OSUpgradePhase REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting BatchFlushAge REG_DWORD 0x54 SamplingValue2 REG_DWORD 0x12a HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{B340DA07-B215-4B1E-8A19-B98EF1A27AC4}.bin FlushCacheFiles REG_MULTI_SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d AuthorizationCab REG_SZ authcab.cab HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup SelfUpdateStatus REG_DWORD 0x0 SelfupdateUnmanaged REG_DWORD 0x1 ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77 SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0 UpdateSessionId REG_DWORD 0xffffffff HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate LastSuccessTime REG_SZ 2014-12-13 04:22:51 RebootFailCount REG_DWORD 0x0 LastError REG_DWORD 0x0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate SusClientId REG_SZ 960ef925-f8ab-4b24-a255-366b10b6a598 SusClientIdValidation REG_BINARY 060228011E2C3200450032003400320030003000300035003700340036002000200020002000200020002000200006D0509971420B4D00380030002D003500340030003000310039003000300030003500300054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00 LastRestorePointSetTime REG_SZ 2016-03-24 01:16:45 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update NextSqmReportTime REG_SZ 2016-03-24 23:01:16 FeaturedUpdatesNotificationSeqNum REG_DWORD 0x12ac FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-02-09 16:34:56 ElevateNonAdmins REG_DWORD 0x1 AUOptions REG_DWORD 0x4 ScheduledInstallDay REG_DWORD 0x0 ScheduledInstallTime REG_DWORD 0x3 IncludeRecommendedUpdates REG_DWORD 0x1 ActionCenterLastPossibleRestartNotification REG_SZ 2014-12-19 09:00:00 NextDetectionTime REG_SZ 2016-03-24 18:08:34 NextFeaturedUpdatesNotificationTime REG_SZ 2014-12-13 14:48:44 ActionCenterNotificationCount REG_DWORD 0x4 BalloonTime REG_SZ 2016-03-09 09:31:27 BalloonType REG_DWORD 0x8 LastRestoreId REG_SZ {43C94DA9-B032-4009-A47D-9344AC933F0B} EnableFeaturedSoftware REG_DWORD 0x1 ScheduledInstallDate REG_SZ 2016-03-24 08:00:00 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect LastSuccessTime REG_SZ 2016-03-23 22:49:39 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download LastSuccessTime REG_SZ 2016-03-23 22:50:25 LastError REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install LastSuccessTime REG_SZ 2016-03-10 00:07:53 LastError REG_DWORD 0xc190010e HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS UpdateCount REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade ReservationsAllowed REG_DWORD 0x2 KickoffDownload REG_DWORD 0x1 KickoffSource REG_DWORD 0x0 AllowOSUpgrade REG_DWORD 0x1 Refresh REG_DWORD 0x1 OSUpgradeRunOnceCount REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State OSUpgradeState REG_DWORD 0xe OSUpgradeStateTimeStamp REG_SZ 2016-03-10 00:07:53 OSUpgradePhase REG_DWORD 0x2 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting BatchFlushAge REG_DWORD 0x54 SamplingValue2 REG_DWORD 0x12a HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{B340DA07-B215-4B1E-8A19-B98EF1A27AC4}.bin FlushCacheFiles REG_MULTI_SZ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d AuthorizationCab REG_SZ authcab.cab HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup SelfUpdateStatus REG_DWORD 0x0 SelfupdateUnmanaged REG_DWORD 0x1 ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77 SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0 UpdateSessionId REG_DWORD 0xffffffff HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate LastSuccessTime REG_SZ 2014-12-13 04:22:51 RebootFailCount REG_DWORD 0x0 LastError REG_DWORD 0x0
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #9 Thanks. Please run the following FixIt in Agressive mode. Windows Update Broken? Fix it! << Tech – for Everyone Once this completes, please reboot your machine and then check for updates. Don't attempt to install any yet. Just let me know which ones show up that need installed. The first time you do this it may take quite some time as it needs to rebuild the entire windows update cache so be patient. Thanks.
Thanks. Please run the following FixIt in Agressive mode. Windows Update Broken? Fix it! << Tech – for Everyone Once this completes, please reboot your machine and then check for updates. Don't attempt to install any yet. Just let me know which ones show up that need installed. The first time you do this it may take quite some time as it needs to rebuild the entire windows update cache so be patient. Thanks.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #10 important updates are Update for Windows 7 for x64-based Systems (KB3035583) optional updates Acer - Display - S241HL Update for Windows 7 for x64-based Systems (KB3102429) Update for Windows 7 for x64-based Systems (KB3133977) Update for Windows 7 for x64-based Systems (KB3137061) Update for Windows 7 for x64-based Systems (KB3138901) Update for Windows 7 for x64-based Systems (KB3139923) those are all the updates i have
important updates are Update for Windows 7 for x64-based Systems (KB3035583) optional updates Acer - Display - S241HL Update for Windows 7 for x64-based Systems (KB3102429) Update for Windows 7 for x64-based Systems (KB3133977) Update for Windows 7 for x64-based Systems (KB3137061) Update for Windows 7 for x64-based Systems (KB3138901) Update for Windows 7 for x64-based Systems (KB3139923) those are all the updates i have
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #11 Thanks. Please manually download and install the 1st update from the following link. Download Update for Windows 7 for x64-based Systems (KB31 2429) from Official Microsoft Download Center Let me know if it is successful.
Thanks. Please manually download and install the 1st update from the following link. Download Update for Windows 7 for x64-based Systems (KB31 2429) from Official Microsoft Download Center Let me know if it is successful.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #12 As of 3:30pm the fix you suggested is working. I will get back in a day or two if I continue to have the same issue.
As of 3:30pm the fix you suggested is working. I will get back in a day or two if I continue to have the same issue.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #13 Good to hear. Thanks.
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #14 Update that did not fix the issue.... The update symbol is still next to shut down button on the start menu
Update that did not fix the issue.... The update symbol is still next to shut down button on the start menu
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #15 When you did the following, was it successful? Thanks. Please manually download and install the 1st update from the following link. Download Update for Windows 7 for x64-based Systems (KB312429) from Official Microsoft Download Center Let me know if it is successful. Click to expand...
When you did the following, was it successful? Thanks. Please manually download and install the 1st update from the following link. Download Update for Windows 7 for x64-based Systems (KB312429) from Official Microsoft Download Center Let me know if it is successful. Click to expand...
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #16 Yes it install the update and then rebooted after the reboot it I was using it and went to open the start menu to open a program it showed there was more updates but when I shut down it doesn't do anything.
Yes it install the update and then rebooted after the reboot it I was using it and went to open the start menu to open a program it showed there was more updates but when I shut down it doesn't do anything.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #17 Correct. We now need to install the others and then it should be resolved. Please download and install the following four as well. Download Update for Windows 7 for x64-based Systems (KB3133977) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB3137 61) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB31389 1) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB3139923) from Official Microsoft Download Center
Correct. We now need to install the others and then it should be resolved. Please download and install the following four as well. Download Update for Windows 7 for x64-based Systems (KB3133977) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB3137 61) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB31389 1) from Official Microsoft Download Center Download Update for Windows 7 for x64-based Systems (KB3139923) from Official Microsoft Download Center
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #18 That still didn't fix my problem....
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Mar 24, 2016 #19 OK. After you installed all five of those updates manually, when you go to Windows Updates and check...what shows up?
OK. After you installed all five of those updates manually, when you go to Windows Updates and check...what shows up?
L LoweDennis Active member Joined Mar 20, 2016 Posts 41 Mar 24, 2016 #20 It show the only updates now for important is the windows 10 upgrade, and for optional MSE KB2310138 and Acer-Display-S241HL
It show the only updates now for important is the windows 10 upgrade, and for optional MSE KB2310138 and Acer-Display-S241HL