[SOLVED] Windows 7 Home Premium Failing to install updates

L

LoweDennis

Active member
Joined
Mar 20, 2016
Posts
41
I have had this issue for about 3 weeks. It keeps saying I have windows updates but when I got to do the updates by shuting down my computer it just shuts down but it won't install any of them. Could someone please help me? It show that I have installed updates but it keeps showing that I have updates.
 
**** This is the stuff I didn't realize I had to include... Sorry****
** I can't get the CBS file to upload. I can't figure out why it won't upload this website.**


SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-21 06:30:46.972
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-03-21 06:32:25.628
----------------------EOF-----------------------
 
Hi and welcome to Sysnative. Let's start with the following.

Step#1 - SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Perfect, thanks. Next, do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Good. Now do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 960ef925-f8ab-4b24-a255-366b10b6a598
SusClientIdValidation REG_BINARY 060228011E2C3200450032003400320030003000300035003700340036002000200020002000200020002000200006D0509971420B4D00380030002D003500340030003000310039003000300030003500300054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00
LastRestorePointSetTime REG_SZ 2016-03-24 01:16:45


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2016-03-24 23:01:16
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x12ac
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-02-09 16:34:56
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x4
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2014-12-19 09:00:00
NextDetectionTime REG_SZ 2016-03-24 18:08:34
NextFeaturedUpdatesNotificationTime REG_SZ 2014-12-13 14:48:44
ActionCenterNotificationCount REG_DWORD 0x4
BalloonTime REG_SZ 2016-03-09 09:31:27
BalloonType REG_DWORD 0x8
LastRestoreId REG_SZ {43C94DA9-B032-4009-A47D-9344AC933F0B}
EnableFeaturedSoftware REG_DWORD 0x1
ScheduledInstallDate REG_SZ 2016-03-24 08:00:00


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-03-23 22:49:39
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-03-23 22:50:25
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-03-10 00:07:53
LastError REG_DWORD 0xc190010e


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
KickoffDownload REG_DWORD 0x1
KickoffSource REG_DWORD 0x0
AllowOSUpgrade REG_DWORD 0x1
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xe
OSUpgradeStateTimeStamp REG_SZ 2016-03-10 00:07:53
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x54
SamplingValue2 REG_DWORD 0x12a


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache\7971f918-a847-4430-9279-4a52d1efe18d
CurrentCacheFile REG_SZ C:\Windows\SoftwareDistribution\EventCache\{B340DA07-B215-4B1E-8A19-B98EF1A27AC4}.bin
FlushCacheFiles REG_MULTI_SZ


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-12-13 04:22:51
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Thanks. Please run the following FixIt in Agressive mode.
Windows Update Broken? Fix it! << Tech – for Everyone

Once this completes, please reboot your machine and then check for updates. Don't attempt to install any yet. Just let me know which ones show up that need installed. The first time you do this it may take quite some time as it needs to rebuild the entire windows update cache so be patient.

Thanks.
 
important updates are Update for Windows 7 for x64-based Systems (KB3035583) optional updates
Acer - Display - S241HL
Update for Windows 7 for x64-based Systems (KB3102429)
Update for Windows 7 for x64-based Systems (KB3133977)
Update for Windows 7 for x64-based Systems (KB3137061)
Update for Windows 7 for x64-based Systems (KB3138901)
Update for Windows 7 for x64-based Systems (KB3139923)

those are all the updates i have
 
As of 3:30pm the fix you suggested is working. I will get back in a day or two if I continue to have the same issue.
 
Update that did not fix the issue.... The update symbol is still next to shut down button on the start menu
 
Yes it install the update and then rebooted after the reboot it I was using it and went to open the start menu to open a program it showed there was more updates but when I shut down it doesn't do anything.
 
 
It show the only updates now for important is the windows 10 upgrade, and for optional MSE KB2310138 and Acer-Display-S241HL
 
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