M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #181 Done Attachments CBS.log 686.6 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 9, 2019 #182 Attach the file C:\windows\Logs\CBS\CbsPersist_20190409184630.cab to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #183 CbsPersist_20190409184630.zip
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 9, 2019 #184 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4088875 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4088875 Let me know if it says it was successful or if there are any errors.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #185 "The update KB... is not installed on this computer"
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 9, 2019 #186 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4088875 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4088875 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #187 OK Attachments SearchReg.txt 73.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 9, 2019 #188 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result. Attachments fixlist.txt 41 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #189 update failed Attachments Fixlog.txt 84.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 9, 2019 #190 Run sfc /scannow again and attach the zipped cbs.log to your next reply.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 10, 2019 #192 Attach the file C:\windows\Logs\CBS\CbsPersist_20190409234029.cab to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 10, 2019 #193 done Attachments CbsPersist_20190409234029.zip 5.9 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 10, 2019 #194 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:3207752 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:3207752 Let me know if it says it was successful or if there are any errors.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 10, 2019 #195 KB... not installed on this computer was the response
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 10, 2019 #196 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB3207752 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB3207752 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 10, 2019 #197 as requested Attachments SearchReg.txt 3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 10, 2019 #198 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result. Attachments fixlist.txt 1.6 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 10, 2019 #199 update failed Attachments Fixlog.txt 3.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Apr 11, 2019 #200 Run sfc /scannow again and attach the zipped cbs.log to your next reply.