P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #161 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. Please be patience. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Open the list of available Windows Updates, take a screenshot and paste it into your next reply. Attachments fixlist.txt 100.8 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. Please be patience. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Open the list of available Windows Updates, take a screenshot and paste it into your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #162 Unable to make a screenshot in the conventional way Attachments Fixlog.txt 208 KB · Views: 1 SnipImage 1.JPG 268 KB · Views: 3 SnipImage.JPG 287.8 KB · Views: 3
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #163 Remove Updates Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, then press enter after each. wusa /uninstall /KB:2640148 wusa /uninstall /KB:2750841 wusa /uninstall /KB:2763523 wusa /uninstall /KB:2773072 wusa /uninstall /KB:4459934 wusa /uninstall /KB:4457008 Let me know if it says it was successful or if there are any errors.
Remove Updates Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following commands into it, then press enter after each. wusa /uninstall /KB:2640148 wusa /uninstall /KB:2750841 wusa /uninstall /KB:2763523 wusa /uninstall /KB:2773072 wusa /uninstall /KB:4459934 wusa /uninstall /KB:4457008 Let me know if it says it was successful or if there are any errors.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #164 Only update 148 was installed and subject to rebooting it was uninstalled. None of the other updates was found to be installed
Only update 148 was installed and subject to rebooting it was uninstalled. None of the other updates was found to be installed
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #165 FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB2640148;KB2750841;KB2763523;KB2773072;KB4459934;KB4457008 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click your Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB2640148;KB2750841;KB2763523;KB2773072;KB4459934;KB4457008 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #166 Done Attachments SearchReg.txt 542 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #167 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. Please be patience. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2640148 only and report the result. Attachments fixlist.txt 482.4 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. Please be patience. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2640148 only and report the result.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #168 I have no such update waiting in updates to install. I checked the history and it failed on 3/19/19, twice more on 3/29, but then was successful on 3/29 Attachments Fixlog.txt 990.1 KB · Views: 1
I have no such update waiting in updates to install. I checked the history and it failed on 3/19/19, twice more on 3/29, but then was successful on 3/29
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #169 Restart the machine first and check for Windows Update again. Is it displayed then ?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 7, 2019 #171 Try to install the oldest Windows Update that is listed and report the result.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #172 2640148 is now back so I reinstalled it and it was accepted. taking the liberty based on instruction #171 and installing next oldest
2640148 is now back so I reinstalled it and it was accepted. taking the liberty based on instruction #171 and installing next oldest
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 7, 2019 #173 Update for Windows 7 for x64-based Systems (KB2726535) Installation date: 4/7/2019 7:09 PM Installation status: Failed Error details: Code 80070490 Update type: Recommended Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer. More information: http://support.microsoft.com/kb/2726535 Help and Support: http://support.microsoft.com
Update for Windows 7 for x64-based Systems (KB2726535) Installation date: 4/7/2019 7:09 PM Installation status: Failed Error details: Code 80070490 Update type: Recommended Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer. More information: http://support.microsoft.com/kb/2726535 Help and Support: http://support.microsoft.com
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 8, 2019 #174 Run sfc /scannow again and attach the zipped cbs.log to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 8, 2019 #175 No integrity violations reported Attachments CBS.log 1.2 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 8, 2019 #176 Attach the file C:\windows\Logs\CBS\CbsPersist_20190408040051.cab to your next reply.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 8, 2019 #177 CbsPersist_20190408040051.cab
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 9, 2019 #178 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result. Attachments fixlist.txt 42 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Install KB2726535 only and report the result.
M michaelkatz Contributor Joined Feb 8, 2019 Posts 199 Apr 9, 2019 #179 The update failed Attachments Fixlog.txt 87.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,643 Apr 9, 2019 #180 Run sfc /scannow again and attach the zipped cbs.log to your next reply.