W watercooled New member Joined Jul 21, 2015 Posts 2 Jul 21, 2015 #1 Hello, A relative's laptop (Samsung, Win7 HP 64bit, stock OEM install) is having a few problems so I offered to take a look. One of the issues is Windows Update failing to install updates with the error code 80073712. This has happened with kb3057839 and kb3070102, though I think one succeeded the other so only one shows now. Installing the updates manually doesn't resolve the issue - they still show as not installed in Windows Update. In trying to resolve this I ran sfc /scannow which threw out some errors which I rectified and sfc runs without errors now. This didn't resolve the issue so I ran the update readiness tool which completed and produced errors in the log file (attached). I also tried resetting Windows Update, and even re-installing the Windows Update Agent. Code: (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3 I can't find any information about this specific error online, nor can I find the file in question either on my own system or the Windows iso. The laptop only has a recovery partition which I did mount but it contains a disk image which I didn't manage to mount. I hope that's all the information required. Many thanks. View attachment 14558
Hello, A relative's laptop (Samsung, Win7 HP 64bit, stock OEM install) is having a few problems so I offered to take a look. One of the issues is Windows Update failing to install updates with the error code 80073712. This has happened with kb3057839 and kb3070102, though I think one succeeded the other so only one shows now. Installing the updates manually doesn't resolve the issue - they still show as not installed in Windows Update. In trying to resolve this I ran sfc /scannow which threw out some errors which I rectified and sfc runs without errors now. This didn't resolve the issue so I ran the update readiness tool which completed and produced errors in the log file (attached). I also tried resetting Windows Update, and even re-installing the Windows Update Agent. Code: (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3 I can't find any information about this specific error online, nor can I find the file in question either on my own system or the Windows iso. The laptop only has a recovery partition which I did mount but it contains a disk image which I didn't manage to mount. I hope that's all the information required. Many thanks. View attachment 14558
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 21, 2015 #2 Hi watercooled :) My name is Aura and I'll be assisting you with your issue. First we'll replace that corrupted manifest file. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; View attachment Packs.zip
Hi watercooled :) My name is Aura and I'll be assisting you with your issue. First we'll replace that corrupted manifest file. Follow the instructions below please. System Update Readiness Tool (SURT) - Fix Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT); Download the attached archive file, Packs.zip and save it on your Desktop; Once it's downloaded, right-click on it and select Extract All...; Check the Show extracted files when complete checkbox, and click on Extract; On completion, a folder will open with two folders inside it, Manifests and Packages; Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages Run the System Update Readiness Tool (SURT) again; On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply; View attachment Packs.zip
W watercooled New member Joined Jul 21, 2015 Posts 2 Jul 21, 2015 #3 Hi, Sorry for the delay in replying. Your solution worked, thanks very much! Windows Update now completes successfully, and the log shows the fix applied: =================================Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-07-21 16:23 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3 (fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab Summary: Seconds executed: 1661 Found 1 errors Fixed 1 errors CSI Manifest Failed Catalog Check Total count: 1 Fixed: CSI Manifest Failed Catalog Check. Total count: 1 Click to expand...
Hi, Sorry for the delay in replying. Your solution worked, thanks very much! Windows Update now completes successfully, and the log shows the fix applied: =================================Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-07-21 16:23 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3 (fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab Summary: Seconds executed: 1661 Found 1 errors Fixed 1 errors CSI Manifest Failed Catalog Check Total count: 1 Fixed: CSI Manifest Failed Catalog Check. Total count: 1 Click to expand...
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Jul 21, 2015 #4 The replacement indeed worked, yes. And no problem, you're welcome! :)