[SOLVED] Windows 7 error 80073712

[watercooled]

Hello,
A relative's laptop (Samsung, Win7 HP 64bit, stock OEM install) is having a few problems so I offered to take a look. One of the issues is Windows Update failing to install updates with the error code 80073712. This has happened with kb3057839 and kb3070102, though I think one succeeded the other so only one shows now.

Installing the updates manually doesn't resolve the issue - they still show as not installed in Windows Update.

In trying to resolve this I ran sfc /scannow which threw out some errors which I rectified and sfc runs without errors now. This didn't resolve the issue so I ran the update readiness tool which completed and produced errors in the log file (attached). I also tried resetting Windows Update, and even re-installing the Windows Update Agent.

(f)    CSI Manifest Failed Catalog Check    0x00000000    winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest    amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3

I can't find any information about this specific error online, nor can I find the file in question either on my own system or the Windows iso. The laptop only has a recovery partition which I did mount but it contains a disk image which I didn't manage to mount.

I hope that's all the information required.
Many thanks.
View attachment 14558

 

[Aura]

Hi watercooled :)

My name is Aura and I'll be assisting you with your issue. First we'll replace that corrupted manifest file. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix
Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

 

[watercooled]

Hi,
Sorry for the delay in replying. Your solution worked, thanks very much!

Windows Update now completes successfully, and the log shows the fix applied:

=================================Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-07-21 16:23


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22978_none_17662c7eca7111e3.manifest From: C:\windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab


Summary:
Seconds executed: 1661
Found 1 errors
Fixed 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Fixed: CSI Manifest Failed Catalog Check. Total count: 1

 

[Aura]

The replacement indeed worked, yes. And no problem, you're welcome! :)