Windows 7:BSOD after Display Driver stopped responding and has recovered

Teaplease · May 29, 2013

BSOD after Display Driver stopped responding and has recovered.
Attached requested zip file but cannot find perfmon /report
.(There is nowhere to type anything when I open Start.)
Also,if I enter that into Run box I get...An error occured while attempting to generate the report.

Win 7 x64 OEM about 18 months old
Sony VPCSA3C5E
Intel Core i7
AMD Radeon HD 6630M
Vaio Sandy Bridge C60A48U2

Thanks.

usasma · May 29, 2013

No memory dumps in the attached reports, please try this:

Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
More info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

No record of memory dumps in the WER section of MSINFO32 either (and there's no sign of any known 3rd party driver problems in the other reports), so I suspect that the dumps may not be being captured by Windows. As such, there are a bunch of different possibilities. The most likely reason is that there is a hardware problem. Please run these free hardware diagnostics: Hardware Diagnostics (start with the hard drive test).

Tekno Venus · May 29, 2013

Could you please upload any files in this folder as well please. Thanks!

C:\windows\LiveKernelReports\watchdog

Stephen

Teaplease · May 29, 2013

usasma...thanks,I managed to find dmp file & attached it but I'm having trouble uploading the MEMORY.DMP file(443mb) with file dropper.I uploaded it to 100% but didn't display a link & it just went to about:blank page.I could try & do it with Dropbox or hfs file server maybe.Did follow the rest of your insts re: minidumps.
Haven't done any hardware tests yet as it's daunting & shall have to put my mind to that.
Stephen...thanks,no folder of that name in Windows folder.

Teaplease · May 29, 2013

Link to MEMORY.DMP:https://www.dropbox.com/s/eshljngnjiymowp/MEMORY.DMP

usasma · May 30, 2013

The dump file blames uxpatch.sys - a driver for some sort of UX Theme from the Within Network installed on your system. Please uninstall it.

Please be sure that Driver Verifier is turned off. To do this, open up verifier.exe and select "Delete existing settings" - then click on the "Finish" button. Reboot for the changes to take effect.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009 (4A1A5673)
ArcSoft Magic-i Visual Effect
http://www.carrona.org/drivers/driver.php?id=ArcSoftKsUFilter.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed May 29 06:06:50.431 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\minidump.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:00:34.274[/B]
*** WARNING: Unable to verify timestamp for uxpatch.sys
*** ERROR: Module load completed but symbols could not be loaded for uxpatch.sys
Probably caused by :[B]uxpatch.sys ( uxpatch+1eb9 )[/B]
BugCheck [B]D6, {fffff9800b73d000, 0, fffff8800281aeb9, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D6]DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION (d6)[/url]
Arguments: 
Arg1: fffff9800b73d000, memory referenced
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
Arg3: fffff8800281aeb9, if non-zero, the address which referenced memory.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0xD6
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD6_VRF_uxpatch+1eb9[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed May 29 06:06:50.431 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ArcSoftKsUFilter.sys        Mon May 25 04:27:31 2009 (4A1A5673)[/B][/COLOR]
[COLOR=RED][B]uxpatch.sys                 Mon Jul 13 01:09:18 2009 (4A5AC17E)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
SFEP.sys                    Fri Nov 27 00:39:13 2009 (4B0F6601)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
RTKVHD64.sys                Tue Oct 19 06:27:08 2010 (4CBD727C)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Apfiltr.sys                 Sat Nov 27 07:25:51 2010 (4CF0F8CF)
ATSwpWDF.sys                Tue Nov 30 13:53:17 2010 (4CF5481D)
Rt64win7.sys                Wed Jan 26 08:34:03 2011 (4D4022CB)
WDKMD.sys                   Wed Mar  9 18:43:12 2011 (4D781090)
iwdbus.sys                  Wed Mar  9 18:43:23 2011 (4D78109B)
tap0901.sys                 Thu Mar 24 17:20:03 2011 (4D8BB583)
nusb3hub.sys                Wed Apr 13 05:30:50 2011 (4DA56D4A)
nusb3xhc.sys                Wed Apr 13 05:30:53 2011 (4DA56D4D)
AMPPAL.sys                  Thu Apr 21 12:09:23 2011 (4DB056B3)
NETwNs64.sys                Sun May  1 17:33:01 2011 (4DBDD18D)
iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
igdpmd64.sys                Fri Jun 10 14:16:00 2011 (4DF25F60)
atikmpag.sys                Fri Jul  1 22:10:28 2011 (4E0E7E14)
atikmdag.sys                Fri Jul  1 22:49:17 2011 (4E0E872D)
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
cbfs3.sys                   Sat Nov 10 03:49:57 2012 (509E1535)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
HWiNFO64A.SYS               Sat Jan 26 07:28:11 2013 (5103CBDB)
avgntflt.sys                Fri Feb 22 04:33:47 2013 (51273B7B)
avkmgr.sys                  Fri Feb 22 04:33:49 2013 (51273B7D)
avipbb.sys                  Fri Feb 22 04:33:53 2013 (51273B81)
cbfs4.sys                   Fri Mar  1 10:10:26 2013 (5130C4E2)
[/font]

Teaplease · May 30, 2013

That uxpatch.sys figures as I saw it mentioned on BSOD in top corner.I think I installed it some time ago so i can use customized third party Visual Styles:
Shine 2.0 for Windows 7 by ~zainadeel on deviantART
I deleted the file as advised & installed Universal Theme Patcher instead.
Also deleted the Arcsoft file.That must've been a remnant from me uninstalling Arcsoft that was preinstalled on this machine which I was never likely to use.
All seems fine now.
Many thanks for your valuable time.Appreciated.

Windows 7:BSOD after Display Driver stopped responding and has recovered

Teaplease

Contributor

Attachments

usasma

Retired Admin

Tekno Venus

Senior Administrator, Developer

Teaplease

Contributor

Attachments

Teaplease

Contributor

usasma

Retired Admin

Teaplease

Contributor