[SOLVED] Windows 7 32 system restore not working sfc and Sur ok

R

RalphG

Well-known member
Joined
Aug 20, 2016
Posts
471
Preparing my wifes pc for upgrading but found system restore not functioning, sfc and sur do not show any errors Components scanner shows 57 errors
 

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Hi,

Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Attach the file C:\Windows\Logs\CBS\CbsPersist_20231115154452.cab to your next reply.
 
Step 1:
1. Click the Start button and then type cmd in the search box. Right-click on cmd that comes up in the search results and select Run as administrator.
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.

Step 2:
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:2446710
  4. Let me know if it says it was successful or if there are any errors.
 
Ran step one ,came up with error class not registered step 2 says not installed
 
Ran step one ,came up with error class not registered
Click to expand...

FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    32-bit: Downloading Farbar Recovery Scan Tool
  2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  4. Press the Scan button.
  5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Ran Farbar scan tool , 2 txt files attached , I noticed in the addition file it says system restore turned off if I turn it on it sits there for 20 minutes and will not create a back up file when an updated program /update is installed so I have turned it off and any updates run straight away.
 

Attachments

Step 1:
Uninstall CCleaner. Do need to have this tool.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST.exe and choose Run as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Copy and paste KB2446710 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
  • Run the tool
    61f7aba7309a1-ComponentsScanner_Icon.png
    ComponentsScanner again.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Attach that file to your next reply.
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
  • Run the tool
    61f7aba7309a1-ComponentsScanner_Icon.png
    ComponentsScanner again.
  • Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
  • Attach that file to your next reply.
 

Attachments

Restart the machine.
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

Code: 
sfc /scannow
Wait for this to finish before you continue

Code: 
copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
 
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