Windows 10 Start button and apps not working

dan22 · Oct 3, 2019

I have a Dell Optiplex 990 computer that I upgraded from Windows 7 to Windows 10 (1903). Everything appeared to go well, until it was fully booted up and then the Start button and Windows 10 apps wouldn't work.

I tried:
Powershell with Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} - No change
SFC /scannow - Result: 100% no errors
Dism /Online /Cleanup-Image /RestoreHealth - Result: 0x800f081f The source files could not be found

I am not sure what else to try. Can you help?

Sysnative Windows Update · Oct 3, 2019

Hello and welcome!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

dan22 · Oct 4, 2019

There were no errors after the extended test. Attributes tab show no red or pink lines. Here is a screenshot of the test results.

Sysnative Windows Update · Oct 4, 2019

Please create a new user account, give it admin privileges and try logging in.

dan22 · Oct 5, 2019

I created a new user with admin rights and logged in. Same issue. No start button or Windows 10 apps.

satrow · Oct 5, 2019

I'm seeing reports of KB4524147 causing a Start button Critical error on 1903, try uninstalling it?

dan22 · Oct 5, 2019

The KB4524147 is not installed.

Sysnative Windows Update · Oct 5, 2019

Please do not create additional threads for the same issue.

Have you tried using Media Creation Tool and doing an In-Place Upgrade?

dan22 · Oct 5, 2019

I created the other thread for a different computer, and slightly different issue. It has a non-gui login screen as well as the start button and apps not working.

For this computer, I had used the Media Creation Tool and upgraded from Windows 7. Are you suggesting doing it again from Windows 10 to Windows 10?

Sysnative Windows Update · Oct 5, 2019

Ah, sorry, I will undelete the thread and have a look.

Yes, I want you to do it from Windows 10 to Windows 10.

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Windows 10 Start button and apps not working

dan22

Contributor

Sysnative Windows Update

Inactive

dan22

Contributor

Sysnative Windows Update

Inactive

dan22

Contributor

satrow

Moderator, BSOD Kernel Dump Senior Analyst

dan22

Contributor

Sysnative Windows Update

Inactive

dan22

Contributor

Sysnative Windows Update

Inactive