Windows 10 Start button and apps not working

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dan22

Contributor
Joined
Aug 31, 2019
Posts
17
I have a Dell Optiplex 990 computer that I upgraded from Windows 7 to Windows 10 (1903). Everything appeared to go well, until it was fully booted up and then the Start button and Windows 10 apps wouldn't work.

I tried:
Powershell with Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} - No change
SFC /scannow - Result: 100% no errors
Dism /Online /Cleanup-Image /RestoreHealth - Result: 0x800f081f The source files could not be found

I am not sure what else to try. Can you help?
 
Hello and welcome!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
There were no errors after the extended test. Attributes tab show no red or pink lines. Here is a screenshot of the test results.
1570185212463.png
 
I created a new user with admin rights and logged in. Same issue. No start button or Windows 10 apps.
 
I'm seeing reports of KB4524147 causing a Start button Critical error on 1903, try uninstalling it?
 
I created the other thread for a different computer, and slightly different issue. It has a non-gui login screen as well as the start button and apps not working.

For this computer, I had used the Media Creation Tool and upgraded from Windows 7. Are you suggesting doing it again from Windows 10 to Windows 10?
 
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