Hello
With the USB issues, it is most likely you don't have the correct driver.
First of all, lets take a screenshot of Device Manager:
Press Windows + X
Click on Device Manager
Now, press Windows + R
Type snippingtool and press enter
Click the triangle beside New
Click on Window Snip
Now, click on Device Manager Window
Now, it should have taken the screenshot. Save it and upload it.
-CKing