Windows 10 and IE 11 issues

Tony414 · Dec 12, 2019

Hello All!
Looking for some help if possible with this work issue. We use an older application that still needs IE 11 browser and not sure when this will change.
I have two users on Windows 10 (64bit) where I did an in-place upgrade from Windows 7. The version reported for IE when I do a help, about is either 11.476.18362.0 and 11.535.18362.0.
Both report an update version of KB4525106 but when I look that up, it's stated for Windows 7? I am trying to figure out how to upgrade them using my WSUS?
I can't seem to find the correct KB for that. My guess is the in-place upgrade left IE 11 as the Windows 7 version? I'm so confused lol

Thank you!
Tony

Tony414 · Dec 12, 2019

Here is the users event viewer

The program iexplore.exe version 11.0.18362.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3724
Start Time: 01d5b1049722e885
Termination Time: 13
Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Report Id: 9939a4de-092e-4d83-a4aa-0d3d23a96ed2
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

Sysnative Windows Update · Dec 12, 2019

Hello and welcome!

IE has been replaced with Edge. MS no longer recommends the usage of Internet Explorer.

KB4525106 is intended for all OS versions that support and use it: https://support.microsoft.com/en-us/help/4525106/cumulative-security-update-for-internet-explorer

Tony414 · Dec 12, 2019

Hello and thanks. Yes I totally understand that but there is no way for me to change the outside software vendors version just yet and when I launch their app it directs the browser to IE unfortunatly.
Does that KB work with OS 10? It doesn't look like it. IE 11 is still on Windows 10 even with a fresh install.

Sysnative Windows Update · Dec 12, 2019

If WU detected it, then it is applicable.

xrobwx71 · Dec 15, 2019

Does it re-direct to IE 11 even if Edge is the default browser?
Also, you can disable IE 11 in the Windows Add remove features.
Start by hitting the Windows Key + R, when the run dialogue opens, type appwiz.cpl then this screen will open:

After clicking Turn Windows Features on or off, the below dialogue will open:

Remove the check mark beside Internet Explorer 11 hit OK.
If you need it back, simply put the check mark back.

Tony414 · Dec 16, 2019

Hi and yes I've tried that as well. I removed IE and our app doesn't redirect to Edge. I did however fix it by removing IE and re-installing it. Seems to have stopped the hangs for now.
I only have to last till spring and then their application will be able to use Chrome once I upgrade the application.

Thank for the help!

xrobwx71 · Dec 16, 2019

Anytime, thanks for stopping by!

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