Dave S
Contributor
both files are on the desktop. I rightclicked the frst file and run as admin. a window opened up.. I waited it said tool ready to use. I leftclicked the fixlist file and waited. Nothing happened. I restarted. Next?
[SOLVED] [Win8.1 x64] Win.Update spinning
- Thread starter Dave S
- Start date
BrianDrab
Emeritus
Once FRST is open you just need to click the Fix button. That assumes you already saved the fixlist.txt file to the desktop.
Dave S
Contributor
I clicked it once and nothing happens. The frst window is open
BrianDrab
Emeritus
That likely means that you don't have both FRST64.exe and fixlist.txt on the desktop. Maybe you made a shortcut? The files on your desktop should look like the following.
Dave S
Contributor
the window has buttons for scan, search, search registry, and fix. do I click fix?
Dave S
Contributor
The fixlist is below the frst , but yes, that is where tyey are
BrianDrab
Emeritus
Yes, you would click Fix.
Dave S
Contributor
Fix result of Farbar Recovery Scan Tool (x64) Version: 15-03-2017
Ran by newuser (12-04-2017 16:31:03) Run:1
Running from C:\Users\newuser\Desktop
Loaded Profiles: newuser (Available Profiles: Steve's new user & newuser & Administrator)
Boot Mode: Normal
==============================================
fixlist content:
*****************
c:\windows\logs\cbs\cbs.log
*****************
Could not move "c:\windows\logs\cbs\cbs.log" => Scheduled to move on reboot.
Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 12-04-2017 16:33:19)
"c:\windows\logs\cbs\cbs.log" => Could not move
==== End of Fixlog 16:33:19 ====
Ran by newuser (12-04-2017 16:31:03) Run:1
Running from C:\Users\newuser\Desktop
Loaded Profiles: newuser (Available Profiles: Steve's new user & newuser & Administrator)
Boot Mode: Normal
==============================================
fixlist content:
*****************
c:\windows\logs\cbs\cbs.log
*****************
Could not move "c:\windows\logs\cbs\cbs.log" => Scheduled to move on reboot.
Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 12-04-2017 16:33:19)
"c:\windows\logs\cbs\cbs.log" => Could not move
==== End of Fixlog 16:33:19 ====
Dave S
Contributor
not good news, right?
BrianDrab
Emeritus
That's OK. The following should work. I've changed the instructions below so please follow them step-by-step.
Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
Step#2 - Retrieve Current CBS log
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Right-click on the Start button and select Command Prompt (Admin)
- When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth - Let this complete or error out.
Step#2 - Retrieve Current CBS log
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
- Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
- Download the file below, SFCScript.txt, and save this to your Desktop.
- Save any open documents and close all open windows.
- On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
- Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
- SFCFix will now process the script.
- Upon completion, two files should be created on your Desktop: SFCFix.txt and cbsnew.zip
- Please attach both of these to your next reply.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Dave S
Contributor
https://1drv.ms/u/s!AlcpvQccsoNmgUeSVMyUgaPKyAlN
https://1drv.ms/t/s!AlcpvQccsoNmgT9TpeprVU-BSjuq
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-12 20:11:15.379
Microsoft Windows 8.1 - amd64
Using .txt script file at C:\Users\newuser\Desktop\SFCScript.txt [0]
CopyLockedFile::
Successfully copied locked file c:\windows\logs\cbs\cbs.log to C:\Users\newuser\desktop\cbsnew.log.
CopyLockedFile:: directive completed successfully.
Zip::
Successfully copied file C:\Users\newuser\desktop\cbsnew.log to zip file at C:\Users\newuser\desktop\cbsnew.zip.
Zip:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2017-04-12 20:11:27.286
Script hash: 1z+bSiFMa23wZDCIEpNMYZbynjo5lXQxhs2lz2/P8Io=
https://1drv.ms/t/s!AlcpvQccsoNmgT9TpeprVU-BSjuq
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-12 20:11:15.379
Microsoft Windows 8.1 - amd64
Using .txt script file at C:\Users\newuser\Desktop\SFCScript.txt [0]
CopyLockedFile::
Successfully copied locked file c:\windows\logs\cbs\cbs.log to C:\Users\newuser\desktop\cbsnew.log.
CopyLockedFile:: directive completed successfully.
Zip::
Successfully copied file C:\Users\newuser\desktop\cbsnew.log to zip file at C:\Users\newuser\desktop\cbsnew.zip.
Zip:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2017-04-12 20:11:27.286
Script hash: 1z+bSiFMa23wZDCIEpNMYZbynjo5lXQxhs2lz2/P8Io=
BrianDrab
Emeritus
That's better. Two things though. You didn't attach the cbsnew.zip as requested. It looks like you attached the cbsnew.log instead.
Also, what did it say in your command-prompt window before you performed Step#2.
Also, what did it say in your command-prompt window before you performed Step#2.
Dave S
Contributor
I will attend to things tomorrow Am , about 8 hours from now. I don't remember what it said after step 1 for sure, but I believe it completed successfully. Do you want me to rerun?
Are you ok with cbsnew unzipped?
Let me know what to do next and I will do it in about 8-9 hours.
Are you ok with cbsnew unzipped?
Let me know what to do next and I will do it in about 8-9 hours.
BrianDrab
Emeritus
Yes, I'm OK with the cbsnew unzipped. It just doesn't look like Step#1 finished before you ran Step#2.
BrianDrab
Emeritus
So yes I would do it again. Just make sure Step#1 completes before running Step#2.
Dave S
Contributor
The first step errored out with our 1812 initialization error
In case it is helpful, here is cbsnew.zip
https://1drv.ms/u/s!AlcpvQccsoNmgUjxGpRPgPddqECI
I will await further instructions. I am confident you will get dism to run somehow.
In case it is helpful, here is cbsnew.zip
https://1drv.ms/u/s!AlcpvQccsoNmgUjxGpRPgPddqECI
I will await further instructions. I am confident you will get dism to run somehow.
BrianDrab
Emeritus
Please delete the cbsnew.zip and cbsnew.log files off of your desktop and then repeat the steps in Post#110. Make sure that Step#1 errors out with the 1812 error before moving on to Step#2.
Dave S
Contributor
step 1 errored out with the 1812 initialization error. I then ran step 2. the files are attached.
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-13 08:06:33.142
Microsoft Windows 8.1 - amd64
Using .txt script file at C:\Users\newuser\Desktop\SFCScript.txt [2]
CopyLockedFile::
Successfully copied locked file c:\windows\logs\cbs\cbs.log to C:\Users\newuser\desktop\cbsnew.log.
CopyLockedFile:: directive completed successfully.
Zip::
Successfully copied file C:\Users\newuser\desktop\cbsnew.log to zip file at C:\Users\newuser\desktop\cbsnew.zip.
Zip:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2017-04-13 08:06:43.940
Script hash: 1z+bSiFMa23wZDCIEpNMYZbynjo5lXQxhs2lz2/P8Io=
https://1drv.ms/u/s!AlcpvQccsoNmgUkupwg9njHsnRGH
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-13 08:06:33.142
Microsoft Windows 8.1 - amd64
Using .txt script file at C:\Users\newuser\Desktop\SFCScript.txt [2]
CopyLockedFile::
Successfully copied locked file c:\windows\logs\cbs\cbs.log to C:\Users\newuser\desktop\cbsnew.log.
CopyLockedFile:: directive completed successfully.
Zip::
Successfully copied file C:\Users\newuser\desktop\cbsnew.log to zip file at C:\Users\newuser\desktop\cbsnew.zip.
Zip:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 46 datablocks.
Finish time: 2017-04-13 08:06:43.940
Script hash: 1z+bSiFMa23wZDCIEpNMYZbynjo5lXQxhs2lz2/P8Io=
https://1drv.ms/u/s!AlcpvQccsoNmgUkupwg9njHsnRGH
BrianDrab
Emeritus
Perfect. Exactly what I needed. I'll work on this and get back to you when able.
Code:
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-appx-alluserstore_31bf3856ad364e35_6.3.9600.17031_none_14c7bc05cbc57171 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.3.9600.17031_none_78723b2670312bfe [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.3.9600.17031_none_4c180c814078312e [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-c...appxmain.resources_31bf3856ad364e35_6.3.9600.16507_en-us_7543d49bc5b84a85 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.17034_none_dc72fd6835b387ae [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.3.9600.17031_en-us_bf182fdd8e17c585 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.0.9600.17031_none_b8c42e78b9aa5cfe [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.3.9600.17031_en-us_7466a4595597d686 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.3.9600.17056_none_17e32c3c88711815 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-mdmagent_31bf3856ad364e35_6.3.9600.17031_none_35edff6df1f0cc2d [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17042_none_be0bf295fe635e37 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-ntdll_31bf3856ad364e35_6.3.9600.17031_none_49c83090cffefcfc [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17056_none_9751dda5f0c8a10e [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-qedit_31bf3856ad364e35_6.3.9600.17031_none_4b8d2efc1b38a8ad [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-r..nt-v1-api.resources_31bf3856ad364e35_6.3.9600.17031_en-us_1f20711375ed6619 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-shell32_31bf3856ad364e35_6.3.9600.17056_none_5d09dec6e5d8f53a [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-skydrive-syncengine_31bf3856ad364e35_6.3.9600.17056_none_1de7090f28f2b5ac [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.3.9600.16521_none_a41a54d33a2f4e0d [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-twinui-appcore_31bf3856ad364e35_6.3.9600.17031_none_82ba10002ea46e73 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17031_none_a9e4cc096e581aa6 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_netfx4-sos_dll_b03f5f7f11d50a3a_4.0.9600.17031_none_0bb44e58cb108013 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_spaceport.inf_31bf3856ad364e35_6.3.9600.17031_none_06c9136a2a4aa9b8 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_usb.inf_31bf3856ad364e35_6.3.9600.16442_none_bbe00802e24ab498 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: amd64_usbhub3.inf_31bf3856ad364e35_6.3.9600.17042_none_e6c802b520de5297 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: msil_system.web.resources_b03f5f7f11d50a3a_4.0.9600.16470_en-us_452981b93f82ad64 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: wow64_microsoft-windows-directui_31bf3856ad364e35_6.3.9600.17041_none_b2312061f6d02e45 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.3.9600.17042_none_54bad6fb518ad394 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: wow64_microsoft-windows-mobilepc-sensors-winrt_31bf3856ad364e35_6.3.9600.17041_none_6ed20a083a997a94 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: wow64_microsoft-windows-scripting_31bf3856ad364e35_6.3.9600.17031_none_43ae4fb7088c045c [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: x86_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.17021_none_a101bf750db6623a [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
Failed to EnumerateComponentDeployment, component: x86_microsoft-windows-store-licensing-client_31bf3856ad364e35_6.3.9600.17031_none_9be2857b24800284 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]Dave S
Contributor
great; looking forward to it. thanks again; quite a challenge. wish I understood more about what you are seeing and fixing.