Good. Please do the following.
Step#1 - Enable Windows Update
1.
Click your
Start button and type
cmd.exe into the
search box.
2.
Right-click on
cmd that comes up in the search results and select
Run as administrator. Click
Continue if prompted with the User Account Control dialog.
3.
Copy/Paste the following into the command-prompt window and hit
enter.
Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc config wuauserv start= delayed-auto && sc start wuauserv
4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly.
Code:
[SC] ChangeServiceConfig SUCCESS
SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 1136
FLAGS :
Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following
file.
2. When it asks you if you wish to install, please answer yes.
Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an
Installation Complete screen when it's done running.
4. Please attach the log from the following location.
C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as
Dropbox or
One Drive or
SendSpace and just provide the link.
Step#3 - Disable Windows Update
1.
Click your
Start button and type
cmd.exe into the
search box.
2.
Right-click on
cmd that comes up in the search results and select
Run as administrator. Click
Continue if prompted with the User Account Control dialog.
3.
Copy/Paste the following into the command-prompt window and hit
enter.
Note: You will have to right-click your mouse in the command-prompt window and select paste. You can't use the keyboard shortcuts.
sc stop wuauserv && sc config wuauserv start= disabled
4. You should see something similar to the following. The important parts are in Red. If you see this, you did it correctly and can go on to Step#2.
Code:
SERVICE_NAME: wuauserv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 3 STOP_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x1
WAIT_HINT : 0x7530
[SC] ChangeServiceConfig SUCCESS