Hi, Journeyman!
I'm very sorry, I must have missed the PM.
In general, as stated in my profile, if you do not hear back within 48 hours, please check in to see what's going on.
Which updates are listed when you check for updates?
As for paying, all of our help here is completely free of charge. You can, however, consider donating to Sysnative in order to keep our site up and running after we have rectified the issue.
Once again, sincere apologies.