Win7 Pro x64 Windows Update errors

Kaldak · Dec 10, 2013

Hello, I have been having an issue with installing specific updates from Windows Update. There are 6 updates that continuously fail. I have seen you help other people with these types of issues and hope you may be able to assist. I have attached a screen shot of the 6 update and the error codes I get. I have tried many of the basic self help steps to no avail (FixIt, Readiness Tool, etc). I am trying to upload my CBS.zip file but it will not let me. Please let me know the next steps. Thank you!

tom982 · Dec 10, 2013

Hello Kaldak, welcome to Sysnative!

Can you upload the logs to SendSpace and send me the link please?

Free large file hosting. Send big files the easy way!

Tom

Kaldak · Dec 10, 2013

Sent as pm. Thanks!

tom982 · Dec 11, 2013

Hi Kaldak,

Thanks for the logs. Here's your problem:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-12-10 11:20

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Manifest Missing	0x00000002	msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest	msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595	
(f)	CSI Manifest Missing	0x00000002	msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest	msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1	

Summary:
Seconds executed: 729
 Found 2 errors
  CSI Manifest Missing Total count: 2

Unavailable repair files:
	winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest
	winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest

These came from KB2446710. Here's your fix:

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/16537616/Fixes/SURT/Kaldak/Packs.zip

Tom

Kaldak · Dec 11, 2013

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-12-10 11:20

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595
(f) CSI Manifest Missing 0x00000002 msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1

Summary:
Seconds executed: 729
Found 2 errors
CSI Manifest Missing Total count: 2

Unavailable repair files:
winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest
winsxs\manifests\msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2013-12-11 21:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595
(fix) CSI Manifest Missing CSI File Replaced File: msil_mscorlib.resources_b77a5c561934e089_6.1.7601.21660_en-us_4fbcd2168f6da595.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Missing 0x00000002 msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1
(fix) CSI Manifest Missing CSI File Replaced File: msil_mscorlib.resources_b77a5c561934e089_6.1.7601.17559_en-us_6688ab8475c812e1.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab

Summary:
Seconds executed: 564
Found 2 errors
Fixed 2 errors
CSI Manifest Missing Total count: 2
Fixed: CSI Manifest Missing. Total count: 2

tom982 · Dec 12, 2013

Great! How is Windows Update behaving now?

Kaldak · Dec 12, 2013

tom982 said:
Great! How is Windows Update behaving now?

The three .NET framework updates installed just great! Unfortunately still getting same error code on Win7 IE9 update and same error codes when trying to install IE 10 & 11.

Kaldak · Dec 13, 2013

For reference:

KB2898785 produces error code 80070057
Both IE 10 & 11 updates produce error code 9C59

tom982 · Dec 13, 2013

Hi Kaldak,

Let's get some new logs.

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Attach CBS.zip to your next post please.

Tom

Kaldak · Dec 13, 2013

Here is the current CBS folder. Thanks!

Download CBS.zip from Sendspace.com - send big files the easy way

Kaldak · Dec 16, 2013

Hi Tom. Just checking to see if you were able to download the CBS.zip file I posted on Friday night? Thanks!

tom982 · Dec 17, 2013

Hi Kaldak,

Sorry for the delay. Uni just finished and I moved back home over the weekend and have an unbelievable amount of revision to do.

Here's your 0x80070057:

Code:

2013-12-10 18:42:52, Info                  CSI    000000b2@2013/12/11:00:42:52.445 CSI Transaction @0x1bbdf80 destroyed
2013-12-10 18:42:52, Info                  CBS    Failed to enumerate store versions on component: x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.21718_none_64f2fb557ae24418 [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to enumerate related component versions on component: x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_8.0.7601.21718_none_64f2fb557ae24418 [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to load current component state [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to find or add the component family [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate self update [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Error                 CBS    Failed to call external evaluate applicability on package: Package_3_for_KB2530548~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2530548-11_neutral_LDR [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate external applicability for package update: 2530548-143_neutral_PACKAGE [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB2530548_SP1~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2530548-143_neutral_PACKAGE [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Info                  CBS    Failed to evaluate external applicability for package update: 2530548-150_neutral_PACKAGE [HRESULT = 0x80070057 - E_INVALIDARG]
2013-12-10 18:42:52, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB2530548~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2530548-150_neutral_PACKAGE [HRESULT = 0x80070057 - E_INVALIDARG]

Let's take a look at your registry:

Export registry as hive

Click on the Start

button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file CBS (with no file extension) and save it to your Desktop.

Zip up this file and attach it to your next post please :)

Tom

Kaldak · Dec 17, 2013

Here it is! Thanks for the reply!

tom982 · Dec 18, 2013

Hi Kaldak,

I think I'm barking up the wrong tree there, I can't see any reference to KB2530548 in that part of the registry! Let's look in the other place:

Upload a file to Dropbox

Note: If you prefer, the same techniques can be applied to your Skydrive however these instructions may not necessarily work for Skydrive.

If you haven't already created a Dropbox account, please do so Here
Although this procedure can be done directly through the website, it is much easier to do so via the Windows client which can be downloaded from the Dropbox website:

https://www.dropbox.com/install
After you have downloaded and installed that, you should now see Dropbox in your Favourites box in Windows Explorer. This is the folder that will be synchronised with the Dropbox servers, anything that you wish to back up online can be put in here, but today we will be using it to transfer files.
To access your Dropbox folder, just click on the link in the top left hand corner of Windows Explorer (accessible from any location - Documents etc.). Alternatively, you can double click on the icon

found in your system tray (next to the time). If you are still having issues locating this folder, unless otherwise specified, it can be found under this location: C:\Users\{Your username}\Dropbox
Copy all of the following files to the Public folder in your Dropbox:
- C:\Windows\system32\config\components (it has no file extension)
Select all files by pressing Ctrl+A then right-click and select Send to > Compressed (zipped) folder
This will create a .zip

file in your Public folder.
Right-click on this file and select

Copy Public Link then Paste (Ctrl+V) this link into your next post for me please

Tom

Kaldak · Dec 19, 2013

Tom,

The update that is giving the error code 80070057 is KB2898785, Cumulative Security Update for Internet Explorer 9 for x64-based Systems. I am not sure where you got KB2530548.

niemiro · Jan 6, 2014

Kaldak said:
Tom,

The update that is giving the error code 80070057 is KB2898785, Cumulative Security Update for Internet Explorer 9 for x64-based Systems. I am not sure where you got KB2530548.

Hello Kaldak!

I'm really sorry about the late response. You have a very interesting problem actually.

First, the reference to KB2530548 was not a mistake, it came from the logs, e.g. this line:

Code:

2013-12-10 18:42:52, Error                 CBS    Failed to call external evaluate applicability on package: Package_3_for_KB2530548~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2530548-11_neutral_LDR [HRESULT = 0x80070057 - E_INVALIDARG]

However, upon reviewing the hives you have supplied, your problem is very unusual. Can you please upload the COMPONENTS hive as given in Tom's post just so I can double check my fix before posting.

Thank you!

Richard

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Win7 Pro x64 Windows Update errors

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