WIN 7 PRO 64 - Downgrade to IE8 - Package Issue

yanc · Nov 25, 2013

Hello all !
I had a look on your forum, and told to myself : there it is, the paradise for hopeless issues !
Thanks by advance to every people that will take the times to read this post.

Let me explain my problem :

i am working in a firm and we have many different WIN 7 PRO 64 master. The most recent one, following an update and a sysrep, present a particular issue when we try to downgrade to IE8 (we have installed IE9 on the master).
Actually, when we remove IE9 update, (from "dism" or "display installed update"), the system does not recover internet explorer 8. It left no IE at all. Nothing also appear in "Activate windows fonctionnality".
I have done a lot of research, and i think i finally found the issue, but i am not able to solve it.
With the "dism command" and the generate list of installed package ( dism /online /Get-Packages > %SYSTEMDRIVE%\Installable_Packages.txt ) i have been able to see an important difference between our masters able to downgrade and the one that can't.
The one that can't is missing the following packages :

Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~fr-FR~8.0.7601.17514 | Install‚ | Language Pack | 23/03/2011 14:27
Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7601.17514 | Install‚ | Feature Pack | 23/03/2011 14:27

The strange fact is that, if i understand well, these packages are not from any KBupdate but from the source install package of windows7 (i mean embedded package).The only things we've done on the master is cleaning SP1 backups files with a dism special command, but how the hell could it have delete original packages ?

a "sfc /SCANNOW" does not resolve the problem,

The use of a "Windows6.1-KB947821-v31-x64.msu" did not resolve the problem.

I even tried to recover the different missing packages .cat and .num in C:\Windows\servicing\Packages from the valid master, copy them into the
C:\Windows\Temp\CheckSur\Servicing\Packages folder of the bad master and then exec Windows6.1-KB947821-v31-x64.msu again but does not work.

If i try to install the package manually with dism, i get the following errors :

dism.log

Code:

-22 17:01:29, Info                  DISM   DISM.EXE: <----- Starting Dism.exe session ----->
2013-11-22 17:01:29, Info                  DISM   DISM.EXE: 
2013-11-22 17:01:29, Info                  DISM   DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=2
2013-11-22 17:01:29, Info                  DISM   DISM.EXE: Executing command line: dism  /online /Add-Package /PackagePath:C:\Windows\Temp\CheckSUR\servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum /IgnoreCheck
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2013-11-22 17:01:29, Info                  DISM   DISM Provider Store: PID=4024 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Manager: PID=4024 Successfully loaded the ImageSession at "d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8" - CDISMManager::LoadImageSession
2013-11-22 17:01:30, Info                  DISM   DISM Image Session: PID=1748 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\OSProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:30, Info                  DISM   DISM OS Provider: PID=1748 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM OS Provider: PID=1748 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\LogProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider OSServices - CDISMProviderStore::GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\PEProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Warning               DISM   DISM Provider Store: PID=1748 Failed to Load the provider: d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Failed to get and initialize the PE Provider.  Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Manager: PID=4024 Image session successfully loaded from the temporary location: d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8 - CDISMManager::CreateImageSession
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider OSServices - CDISMProviderStore::GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
2013-11-22 17:01:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
2013-11-22 17:01:30, Info                  DISM   DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:30, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
2013-11-22 17:01:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
2013-11-22 17:01:30, Info                  DISM   DISM Package Manager: PID=1748 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2013-11-22 17:01:30, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
2013-11-22 17:01:30, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
2013-11-22 17:01:30, Info                  DISM   DISM Package Manager: PID=1748 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  CSI    00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_OBJECT_PATH_NOT_FOUND
2013-11-22 17:01:33, Info                  CSI    00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe" : got STATUS_SUCCESS
2013-11-22 17:01:33, Info                  DISM   DISM OS Provider: PID=1748 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
2013-11-22 17:01:33, Info                  DISM   DISM Driver Manager: PID=1748 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has not previously been encountered.  Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Loading Provider from location d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Connecting to the provider located at d:\Profiles\oBlot\AppData\Local\Temp\255E36CF-DFA4-4959-BC25-E2D79024E5D8\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
2013-11-22 17:01:33, Info                  DISM   DISM Transmog Provider: PID=1748 Current image session is [ONLINE] - CTransmogManager::GetMode
2013-11-22 17:01:33, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Provider Store: PID=1748 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Encountered the option "packagepath" with value "C:\Windows\Temp\CheckSUR\servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum" - CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Package Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514 with CBS state 0(CbsInstallStateAbsent) being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT) - CDISMPackage::LogInstallStateMapping
2013-11-22 17:01:33, Info                  DISM   DISM Package Manager: PID=1748 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2013-11-22 17:02:11, Info                  DISM   DISM Package Manager: PID=1748  Error in operation: (null) (CBS HRESULT=0x80073701) - CCbsConUIHandler::Error
2013-11-22 17:02:11, Error                 DISM   DISM Package Manager: PID=1748 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x80073701)
2013-11-22 17:02:11, Error                 DISM   DISM Package Manager: PID=1748 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x80073701)
2013-11-22 17:02:11, Info                  DISM   DISM Package Manager: PID=1748 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-11-22 17:02:11, Error                 DISM   DISM Package Manager: PID=1748 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80073701)
2013-11-22 17:02:11, Info                  DISM   DISM Package Manager: PID=1748 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2013-11-22 17:02:11, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80073701
2013-11-22 17:02:11, Info                  DISM   DISM Image Session: PID=1748 Disconnecting the provider store - CDISMImageSession::Final_OnDisconnect
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Package Manager: PID=1748 Finalizing CBS core. - CDISMPackageManager::Finalize
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Found the PE Provider.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Found the OSServices.  Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM Provider Store: PID=1748 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
2013-11-22 17:02:11, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
2013-11-22 17:02:11, Info                  DISM   DISM.EXE: 
2013-11-22 17:02:11, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->

and in the CBS.log (tell me if you need the whole log)

Code:

2013-11-22 17:02:00, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, Update: Internet-Explorer-amd64
2013-11-22 17:02:00, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, Update: Internet-Explorer-amd64, PinDeployment: amd64_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_8.0.7601.17514_none_c6a79c0da6ac8a8c
2013-11-22 17:02:00, Error                 CSI    0000000c@2013/11/22:16:02:00.922 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2013-11-22 17:02:06, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #6827# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-11-22 17:02:06, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #6712# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Deployment, Version = 8.0.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [105]"Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.Internet-Explorer-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-11-22 17:02:06, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, Update: Internet-Explorer-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Info                  CSI    0000000f@2013/11/22:16:02:06.056 CSI Transaction @0x29a690 destroyed
2013-11-22 17:02:06, Info                  CBS    Perf: Resolve chain complete.
2013-11-22 17:02:06, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:06, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider
2013-11-22 17:02:06, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-11-22 17:02:06, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-11-22 17:02:06, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2013-11-22 17:02:08, Info                  CBS    Reboot mark refs: 0
2013-11-22 17:02:08, Info                  CBS    SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 762, first merged sequence: 762
2013-11-22 17:02:08, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, session id: 142859, sample type: Standard
2013-11-22 17:02:08, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-22 17:02:08, Info                  CBS    SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, current: Absent, original: Absent, target: Installed, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 762, first merged sequence: 762
2013-11-22 17:02:08, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-22 17:02:08, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-22 17:02:08, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-22 17:02:11, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514, session id: 142862, sample type: Standard
2013-11-22 17:02:11, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-22 17:02:11, Info                  CBS    Enabling LKG boot option
2013-11-22 17:02:11, Info                  CBS    Exec: End: nested restore point - complete.
2013-11-22 17:02:11, Info                  CBS    Restored system sleep block state: 0x80000000
2013-11-22 17:02:11, Info                  CBS    Exec: Processing complete.  Session: 30336924_488995895, Package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:11, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:11, Info                  CBS    Session: 30336924_488995895 finalized. Reboot required: no [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-22 17:02:11, Info                  CBS    Session: 30336924_876123692 initialized by client DISM Package Manager Provider.

I tryed my best but i think i clearly lack of skills on this one. Thanks by advance for every persons that could have a look on it.

niemiro · Nov 25, 2013

Hello, and welcome to Sysnative!

You've actually found the problem yourself:

yanc said:
The only things we've done on the master is cleaning SP1 backups files with a dism special command, but how the hell could it have delete original packages ?

That command does not delete backup files. That command deletes superceded packages. Here, once you install IE9, IE8 files are no longer needed - they are superceded. Under normal conditions Windows keeps them in winsxs so that IE8 can be recovered if you ever choose to uninstall IE9. However, the option exists to delete them using DISM. Unfortunately, as you have found out, once deleted you cannot recover IE8 if you ever choose to uninstall IE9.

The same applies to every superceded update. You cannot now uninstall the update which superceded it (as that would remove vital Windows components, with no replacements available, so Windows blocks the uninstallation).

Send me C:\Windows\Logs\CBS\CheckSUR.persist.log. However, know that this issue is almost certainly unfixable.

Richard

yanc · Nov 26, 2013

Many thanks for your help.

Here is the persist.log

View attachment CheckSUR.persist.log

It have repaired some entry, just after having drop my num files into C:\Windows\Temp\CheckSur\Servicing\Packages.

This is a really bad case, i will be specialy careful when mastering from now.

Could it be possible to manually ad missing packages in winsxs folder ? Using something like rescue mode to get throught rights limitation ?

And also, do you think that a tool such as KUC Windows Update Checker and Hotfix Repository could resolve this kind of problem

niemiro · Nov 26, 2013

yanc said:
Many thanks for your help.

Here is the persist.log

View attachment 6010

It have repaired some entry, just after having drop my num files into C:\Windows\Temp\CheckSur\Servicing\Packages.

This is a really bad case, i will be specialy careful when mastering from now.

Could it be possible to manually ad missing packages in winsxs folder ? Using something like rescue mode to get throught rights limitation ?

And also, do you think that a tool such as KUC Windows Update Checker and Hotfix Repository could resolve this kind of problem

Were there any more entries in that logfile at one time i.e. did you remove entries as you fixed them?

The only reason I ask is that CSI Missing Deployment Key is a registry corruption, not so much file system.

KUC won't help here, and trying to add the files back manually into winsxs will only makes things worse as there is a huge amount of registry data that also needs to be added to make it work properly. Very occasionally it is possible to repair, but I need to make a fuller assessment first.

Thank you.

Richard

cluberti · Nov 26, 2013

As you've probably already surmised, installing an updated browser version into a master image is a really bad idea. A browser upgrade is a relatively large system change, and should be layered on to an image during deploy if at all possible, rather than baked in. IE8, IE9, IE10, and IE11 are all supported options for browsers on Windows 7, but sticking with IE8 in an image will make sure that if there's ever an IE12, you won't be migrating from a position outside of a default install / upgrade path, and you won't have to worry about downgrading necessarily either - just reimage back to IE8 and upgrade to a different version if something totally breaks during testing. This is true for all major components, not just IE - keep your master/base image as free from changes as possible, short of perhaps security updates and major software packages like Office, which are likely to change little over a 2-3 year span short of patches.

yanc · Nov 26, 2013

niemiro said:
yanc said:

Many thanks for your help.

Here is the persist.log

View attachment 6010

It have repaired some entry, just after having drop my num files into C:\Windows\Temp\CheckSur\Servicing\Packages.

This is a really bad case, i will be specialy careful when mastering from now.

Could it be possible to manually ad missing packages in winsxs folder ? Using something like rescue mode to get throught rights limitation ?

And also, do you think that a tool such as KUC Windows Update Checker and Hotfix Repository could resolve this kind of problem

Click to expand...

Were there any more entries in that logfile at one time i.e. did you remove entries as you fixed them?

The only reason I ask is that CSI Missing Deployment Key is a registry corruption, not so much file system.

KUC won't help here, and trying to add the files back manually into winsxs will only makes things worse as there is a huge amount of registry data that also needs to be added to make it work properly. Very occasionally it is possible to repair, but I need to make a fuller assessment first.

Thank you.

Richard

Hmmm, i don't think so ....
Or, as i did many different test, it is possible that i execute this one following IE9 uninstall.

yanc · Nov 26, 2013

cluberti said:
As you've probably already surmised, installing an updated browser version into a master image is a really bad idea. A browser upgrade is a relatively large system change, and should be layered on to an image during deploy if at all possible, rather than baked in. IE8, IE9, IE10, and IE11 are all supported options for browsers on Windows 7, but sticking with IE8 in an image will make sure that if there's ever an IE12, you won't be migrating from a position outside of a default install / upgrade path, and you won't have to worry about downgrading necessarily either - just reimage back to IE8 and upgrade to a different version if something totally breaks during testing. This is true for all major components, not just IE - keep your master/base image as free from changes as possible, short of perhaps security updates and major software packages like Office, which are likely to change little over a 2-3 year span short of patches.

Thanks for the advice. Be sure i will be careful from now, as i haven't got years of experience in mastering process. Every mistakes will teach me how to carefuly walk into microsoft distrib :grin1:

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WIN 7 PRO 64 - Downgrade to IE8 - Package Issue

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