win 7 can't update to anything, SP1 included, or update virus definitions for MSE

yeppo · Jun 10, 2020

Hello everyone,

I'm using some lockdown time (stay safe, you all) to try and tackle an issue with this Lenovo laptop we're only using occasionally. It's been 234 days since the last virus definitions update for MSE because they'll get downloaded but not installed (error 0x80240022), and windows update fails each and every time, too. Even SP1 is not installed. Even if I download it to install manually, I get a "missing components" error.

CBS folder and SFCFix.log are attached. If you can fix this, you are heroes. By looking at them I can tell something is very wrong indeed.

My warmest thanks to anyone who'll try. Cheers

Sysnative Windows Update · Jun 11, 2020

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

yeppo · Jun 12, 2020

Hi,

many thanks for your answer.
The results are as follow:
"Test #","Type","Status","% Completed","Lifetime hours","LBA of the first error"
1,"Vendor (0x50)","Completed without error","100%","0","-"

There are no red or pink entries under "attributes".

Kind regards

Sysnative Windows Update · Jun 12, 2020

Hi!

What other updates are listed except SP1 and MSE?

yeppo · Jun 12, 2020

softwaremaniac said:
Hi!

What other updates are listed except SP1 and MSE?

That's about it really. MSE, malware and SP1. To be precise, it's KB2310138, KB890830 and KB976932.

Sysnative Windows Update · Jun 15, 2020

Hi!

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing KB2310138 just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

yeppo · Jun 15, 2020

Hi,

sadly, when I start Process Monitor, I get the error "Unable to load Process Monitor device driver".

Sysnative Windows Update · Jun 15, 2020

Hi!

Step#1 - ChkDsk Scan/Repair
1. Right-click your Start button and select Command Prompt (Admin). Answer Yes to allow if the User Account Control dialog comes up.
2. You should now have a black window open that you can type in to.
3. Please type chkdsk /r and then press enter. Note: There is a space after the command chkdsk and before the forward slash
4. You will get a prompt telling you chkdsk cannot run because the volume is in use. Answer Y and hit enter to schedule the run at next boot. Reboot your machine.
5. Chkdsk will start to run. Please allow it to finish. You will know it is running when you see text as follows.
View attachment 46285

6. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
7. Right-click this file and select Run as administrator (Allow if prompted) and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.

yeppo · Jun 15, 2020

Thanks. Here you go. On the a side note, that link under point 5 doesn't work for me: "You do not have permission to view this page or perform this action."

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 15/06/2020 14:46:16 >------
Category: 0
Computer Name: enoha-PC
Event Code: 1001
Record Number: 28693
Source Name: Microsoft-Windows-Wininit
Time Written: 06-15-2020 @ 11:41:41
Event Type: Information
User:
Message:

Vérification du système de fichiers sur C:
Le type du système de fichiers est NTFS.

Une vérification de disque a été planifiée.
Windows va maintenant vérifier le disque.

CHKDSK est en train de vérifier les fichiers (étape 1 sur 5)...
190976 enregistrements de fichier traités.

La vérification des fichiers est terminée.
374 enregistrements de grand fichier traités.

0 enregistrements de fichier incorrect traités.

0 enregistrements EA traités.

90 enregistrements d’analyse traités.

CHKDSK est en train de vérifier les index (étape 2 sur 5)...
241162 entrées d’index traitées.

La vérification des index est terminée.
0 fichiers non indexés analysés.

0 fichiers non indéxés récupérés.

CHKDSK est en train de vérifier les descripteurs de sécurité (étape 3 sur 5)
190976 SD/SID de fichiers traités.

Nettoyage en cours de 291 entrées d’index inutilisées à partir de l’index $SII
du fichier 0x9.
Nettoyage en cours de 291 entrées d’index inutilisées à partir de l’index $SDH
du fichier 0x9.
Nettoyage en cours de 291 descripteurs de sécurité non utilisés.
La vérification des descripteurs de sécurité est terminée.
25094 fichiers de données traités.

CHKDSK vérifie le journal USN...
33901800 octets USN traités.

Vérification du journal USN terminée.
CHKDSK est en train de vérifier les données du fichier (étape 4 sur 5)...
190960 fichiers traités.

La vérification des données du fichier est terminée.
CHKDSK est en train de vérifier l’espace libre (étape 5 sur 5)...
102086141 clusters libres traités.

La vérification de l’espace libre est terminée.
CHKDSK a découvert de l’espace libre marqué alloué dans la
bitmap de la table de fichiers maîtres (MFT).
Windows a effectué des corrections sur le système de fichiers.

488282111 Ko d’espace disque au total.
79558264 Ko dans 133135 fichiers.
73516 Ko dans 25095 index.
0 Ko dans des secteurs défectueux.
305767 Ko utilisés par le système.
65536 Ko occupés par le fichier journal.
408344564 Ko disponibles sur le disque.

4096 octets dans chaque unité d’allocation.
122070527 unités d’allocation au total sur le disque.
102086141 unités d’allocation disponibles sur le disque.

Informations internes :
00 ea 02 00 22 6a 02 00 43 d3 03 00 00 00 00 00 ...."j..C.......
6b 03 00 00 5a 00 00 00 00 00 00 00 00 00 00 00 k...Z...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows a terminé la vérification de votre disque.
Veuillez patienter pendant le redémarrage de votre ordinateur.

-----------------------------------------------------------------------
Category: 0
Computer Name: enoha-PC
Event Code: 1001
Record Number: 5617
Source Name: Microsoft-Windows-Wininit
Time Written: 09-09-2016 @ 00:12:57
Event Type: Information
User:
Message:

Vérification du système de fichiers sur C:
Le type du système de fichiers est NTFS.

Une vérification de disque a été planifiée.
Windows va maintenant vérifier le disque.

CHKDSK est en train de vérifier les fichiers (étape 1 sur 5)...
128256 enregistrements de fichier traités.

La vérification des fichiers est terminée.
174 enregistrements de grand fichier traités.

0 enregistrements de fichier incorrect traités.

0 enregistrements EA traités.

78 enregistrements d’analyse traités.

CHKDSK est en train de vérifier les index (étape 2 sur 5)...
163096 entrées d’index traitées.

La vérification des index est terminée.
0 fichiers non indexés analysés.

0 fichiers non indéxés récupérés.

CHKDSK est en train de vérifier les descripteurs de sécurité (étape 3 sur 5)
128256 SD/SID de fichiers traités.

Nettoyage en cours de 255 entrées d’index inutilisées à partir de l’index $SII
du fichier 0x9.
Nettoyage en cours de 255 entrées d’index inutilisées à partir de l’index $SDH
du fichier 0x9.
Nettoyage en cours de 255 descripteurs de sécurité non utilisés.
La vérification des descripteurs de sécurité est terminée.
17421 fichiers de données traités.

CHKDSK vérifie le journal USN...
35814088 octets USN traités.

Vérification du journal USN terminée.
CHKDSK est en train de vérifier les données du fichier (étape 4 sur 5)...
128240 fichiers traités.

La vérification des données du fichier est terminée.
CHKDSK est en train de vérifier l’espace libre (étape 5 sur 5)...
114383286 clusters libres traités.

La vérification de l’espace libre est terminée.
Windows a vérifié le système de fichiers sans trouver de problème.

488282111 Ko d’espace disque au total.
30459696 Ko dans 69424 fichiers.
44924 Ko dans 17422 index.
0 Ko dans des secteurs défectueux.
244343 Ko utilisés par le système.
65536 Ko occupés par le fichier journal.
457533148 Ko disponibles sur le disque.

4096 octets dans chaque unité d’allocation.
122070527 unités d’allocation au total sur le disque.
114383287 unités d’allocation disponibles sur le disque.

Informations internes :
00 f5 01 00 4a 53 01 00 48 15 02 00 00 00 00 00 ....JS..H.......
b2 00 00 00 4e 00 00 00 00 00 00 00 00 00 00 00 ....N...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows a terminé la vérification de votre disque.
Veuillez patienter pendant le redémarrage de votre ordinateur.

-----------------------------------------------------------------------

yeppo · Jun 16, 2020

it seems the problem with running Process Monitor is directly linked to the root issue [Solved] Unable to load process monitor device driver

Sysnative Windows Update · Jun 17, 2020

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

yeppo · Jun 17, 2020

there you go

Sysnative Windows Update · Jun 17, 2020

Please export your CBS folder, the CBS.log is incomplete.

yeppo · Jun 17, 2020

sure thing

Sysnative Windows Update · Jun 17, 2020

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFCFix.zip

Afterwards, run System Update Readiness Tool and attach CheckSUR.log.

yeppo · Jun 17, 2020

Hello,

here's what I get:

Code:

Welcome to SFCFix by niemiro and sysnative.com.

Checking for updates . . .
No new update is available at this time.

ERROR: Zip file is corrupt or unreadable. This may be due to a bad download.
Please re-download the zip file, try again, and see if the problem persists. If
it does, let your helper know as it may be that the upload is corrupt, and that
is something that only your helper can fix.

Press any key to exit . . .

I tried re-downloading the exe and the zip, but this made no difference.

Sysnative Windows Update · Jun 17, 2020

Please try from Safe Mode.

yeppo · Jun 17, 2020

I'm writing this from safe mode. I tried. Got the exact same message.

Sysnative Windows Update · Jun 17, 2020

Open the zip file and extract the WinSxS folder to your Desktop.

Take a screenshot when done.

yeppo · Jun 17, 2020

Do you mean like that?

win 7 can't update to anything, SP1 included, or update virus definitions for MSE

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