Hi, Welcome to Sysnative.
You didn't provide the results and logs from steps 1, 2 and 3 so I need the following:
Export the CBS folder
- Open the folder C:\Windows\Logs
- Right-click on the CBS folder, and select Copy
- Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
- Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
- A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
Please don't follow instructions posted for other users.