[SOLVED] Widows Update will not install updates

jazzman

Member
Joined
Aug 28, 2013
Posts
5
Greetings,

The following updates will not install via Windows Update or any other manual method:

KB2803821
KB2849470

The error I get is Code 800B0100, and I have already tried the System Update Readiness Tool fix to no avail. Attached is the .zip of my CBS folder files.

Thanks in advance for any help you can provide.

--
Jeff
 

Attachments

Hello Jeff, and welcome to Sysnative :)

Manual Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Please download the file, Packs.zip, attached to this post, and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests


  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages


  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Thank you!

Richard
 

Attachments

I have completed the steps outlined in your reply. Attached is the log file you requested.

Thanks for the help so far. I will await your reply before I continue.
--
Jeff
 

Attachments

Hello :)

Please try running Windows Update now, and see if it works.

If any updates fail, note down their name/KB number and the error code.

Regards,
Stephen
 
Thanks.

Just tried running Windows Update again, and it gave me the following:

Error Code 8024200D
Attempted Updates:
Security Update for Windows 7 for x64-based Systems (KB2803821)
Security Update for Windows 7 for x64-based Systems (KB2849470)

Any clues? If you need anything else, let me know.
--
Jeff
 
Hello again Jeff :)

We sometimes see this particular error once we have fixed a corruption. The updates which were failing, and which we have now fixed, continue to fail. The fix is fortunately usually quite simple, and future updates, now that we have fixed the original error, should not be affected. It should be a one off just for these two.

Download and install them from the Microsoft website:
Download Security Update for Windows 7 for x64-based Systems (KB2803821) from Official Microsoft Download Center
Download Security Update for Windows 7 for x64-based Systems (KB2849470) from Official Microsoft Download Center

restart your computer, re-check Windows Update, and let me know.

As I said, this should be a one off thing. If it comes back next patch Tuesday, come back and let me know, but in my opinion, the chance of this problem persisting beyond these two updates is very small indeed.

Richard
 
Richard and Stephen,
Thanks for all of your help! Looks like everything is fine now. All updates completed when I used the downloaded versions, and there was one more update available after a restart that was properly installed by Windows Update.

So what was the cause of this? A simple corrupted file(s), or was it more in depth? Just curious.

Thanks again!
--
Jeff
 
That's excellent news!

You fell victim to Windows 7's most common error code/corruption. Now, whilst I cannot absolutely prove this, my 5 years of experience working Windows Update issues tells me very strongly that this is a software bug. Whilst most other errors have a motly assortment of causes - various different hardware failures, power failures whilst installing updates, etc. etc., this one is different: although the actual updates vary, it's very distinctive in that it a) only a small number of updates are corrupt, b) large parts of those updates are corrupt, and everything's almost always matched up, c) it's always perfectly neat.

Hardware failure doesn't cause neatness, it causes the worst sort of disorder imaginable. I don't think this is that. No, I believe it's something quite different.

My best guess is that there's a failure condition somewhere in the installation logic which the rollback mechanism doesn't understand. When it occurs, the rollback does not get properly initiated. This leaves a neat partial installation, and would easily create the pattern observed.

I don't know, it's a complete guess, but I do believe this to be a software bug of some sort, but alas, after years of searching I have never been able to pin it down exactly. What you need to take away from this is threefold:

a) you didn't cause it/do anything wrong
b) the chance of it re-occuring is very small
c) there is no evidence of hardware failure here

So not all bad, eh? :)

Take care, it's been an absolute pleasure to work with you!

Richard
 
Thanks for the detailed explanation, Richard! This particular had me running in circles, and I really appreciate the time taken to help me solve it. It's been a pleasure working with you guys, as well. you run a great forum here. I hadn't heard of it before this problem, but you better believe I will be checking back here often from now on.

Thanks again!
 
No problem :) We would be very happy to welcome you back (although I hope for your sake that it does not involve another problem too soon :) )!
 
Hello,
I will also Donot showing some of Your steps In mY pC like In Temp Files
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Please Help Me I cant Download
Security Update for Windows 8 for x64-based Systems (KB2849470)
 

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