[SOLVED] Vista Keeps Offering Service Pack 1

Fred Garvin

Sysnative Staff
Staff member
Joined
Feb 22, 2012
Posts
205
I'm banging my head on a Vista x64 system that won't install SP1. Windows keeps offering the update, says it installed correctly, then offers it again.
-Installing the stand alone SP1 file fails and cripples the system. On reboot and I have to ERD in and recover a restore point.
-I've tried the usual stuff like removing the old Software Dist folder and checking for pending updates in the registry.
-No missing hardware drivers
-I haven't been able to pull anything useful from the CBS or Winupdate log files.

Impress me all-knowing Sysnative!! :1grin:
 
-Nothing else is installed besides Windows.
-No other updates are offered other than some unimportant optional updates
-Vista x64 SP1 KB936630 shows as installed, as well as pre-reqs 938371, 935509, 937287, 949939

CBS
Code:
2013-06-05 00:52:20, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2013-06-05 00:52:20, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xeaf910
2013-06-05 00:52:20, Info                  CBS    NonStart: Success, startup processing not required as expected.
2013-06-05 00:52:20, Info                  CSI    00000005 CSI Store 3867728 (0x00000000003b0450) initialized
2013-06-05 00:52:20, Info                  CBS    Session: 30302632:1986595622 initialized.
2013-06-05 00:52:20, Info                  CBS    Session: 30302632:1986595622 finalized.  Reboot required: no

(code box, just for you! :lol:)
 
Hello Fred :)

Actually, before collecting the CBS logfiles as given above, can you please perform these steps? [most benefit from running these tools and then collecting the logfiles]

First, please open an Elevated Command Prompt, and then paste in the following command:

fsutil resource setautoreset true %systemdrive%\

Please let me know if it fails (because it shouldn't). Restart computer...

Then please download the System Update Readiness Tool: What is the System Update Readiness Tool?

Save the download, as we are likely to have to re-use it later [save you a second download :) ]

Install the tool, and then when finished, collect the CBS logfiles [it may take up to an hour to install, occasionally a little longer, sometimes much shorter - I've seen times vary from about 90 seconds to 36 hours, although the latter was caused by compounding factors :p]

Thank you :)

Richard
 
Thank you Richard & Stephen.

CBS log attached
I already had the System Readiness Tool installed and still have the file.
I ran the Fsutil command and rebooted.

--edit: updated attachment to include CBS folder
 
Last edited:
From the CBS persist log:
Code:
2013-06-03 20:22:42, Info                  CBS    Startup: Non-critical driver rollback completed successfully.
2013-06-03 20:22:43, Info                  CBS    Startup: Attempting to rollback critical driver operations.
2013-06-03 20:22:43, Info                  CBS    Doqu: Preparing undo install of driver Update ID: Package_30_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.18000~CRITDOQ-936330-49_neutral_GDR
2013-06-03 20:22:43, Info                  CBS    Doqe:   add Key: 1, Identity: acpi.inf, Culture=neutral, Type=driverUpdate, Version=6.0.6001.18000, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS, Inf: acpi.inf, Ranking: 2
2013-06-03 20:22:43, Info                  CBS    Doqu: Undoing install of driver Update ID: Package_30_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.18000~CRITDOQ-936330-49_neutral_GDR
2013-06-03 20:22:43, Error                 CBS    Doqu: Failed uninstalling Update ID: Package_30_for_KB936330~31bf3856ad364e35~amd64~~6.0.1.18000~CRITDOQ-936330-49_neutral_GDR: 0x800705b3

The "critical driver" rollback fails with -

0x800705b3 - ERROR_REQUIRES_INTERACTIVE_WINDOSTATION

@ Fred - are you installing Vista SP1 via RD?

I can't find the KB at the moment, but I recall reading about problems with certain Windows Updates if SID-500 user account is used. I assume RD, Team Viewer, etc... "Runs as Admin", which is tantamount to using the SID-500 account...? Just a theory; not really sure.
 
John, I have tried installing SP1 with and without Teamviewer installed, although I don't think it should make a difference (what the heck do I know). I still log in with the user account I created and the updates run as that user. There is no hidden Admin account.

While I was hoping to learn something from this one, I think I'm going to try a fresh install with an SP2 disc and see what happens. I'm a bit backed up and I see you guys are busy as well.
 
John, I have tried installing SP1 with and without Teamviewer installed, although I don't think it should make a difference (what the heck do I know). I still log in with the user account I created and the updates run as that user. There is no hidden Admin account.

While I was hoping to learn something from this one, I think I'm going to try a fresh install with an SP2 disc and see what happens. I'm a bit backed up and I see you guys are busy as well.

Hang on a moment...I'm still creating a fix for your CheckSUR.log!
 
Niemiro, I hate to do this to you, but hold off on the fix if you're still working on it. I'm going to try an SP2 disc now.
 
I ended up fixing my issue by reinstalling with an SP2 disc, but I am still impressed nonetheless!

Tom982 & Niemiro, you guys are doing a fantastic job in this forum. By reading through some of your threads and kind of reverse engineering a couple of your fixes, I was able to learn a few things and straighten out 2 other PCs the other day. You guys are looking at the root of the problem and often taking the time to write a fix specific to someone's issue. That's in stark contrast to many other sites loaded with canned responses and links to KB articles (like MS Answers), by people seemingly more interested in post count. Really, great job. I haven't seen anything else like it on the web.
 
I am so sorry about my silence. I thought I had replied to your previous post...clearly I forgot to submit or something. Anyway, that's absolutely fine and I'm really glad you managed to resolve your problem! :)

I ended up fixing my issue by reinstalling with an SP2 disc, but I am still impressed nonetheless!

Tom982 & Niemiro, you guys are doing a fantastic job in this forum. By reading through some of your threads and kind of reverse engineering a couple of your fixes, I was able to learn a few things and straighten out 2 other PCs the other day. You guys are looking at the root of the problem and often taking the time to write a fix specific to someone's issue. That's in stark contrast to many other sites loaded with canned responses and links to KB articles (like MS Answers), by people seemingly more interested in post count. Really, great job. I haven't seen anything else like it on the web.

Thank you so much :)

I am really glad that you manage to fix some other problems too! And yes, I believe that we are pretty much the only forum to offer this service. Tom works at a couple of other forums and does the same stuff, but I would claim that that's more Tom offering the service, not the forum. A small but perhaps non-existent difference. Anyway, there are also two other members who know how to create these sort of fixes, but they are both now retired, but a couple of trainees too :)

It has always saddened me how so many computers with Windows Update failures get reinstalled, etc., when I felt that they should be fixable. The problem was, I didn't have a clue how to fix them :p. So a couple of years ago, I made it my mission to learn to fix Windows Update errors, and based on groundwork by a member called Flavius, I set to working out how to fix as many possible error codes and corruption types as possible. This went fairly well, and I soon had a pretty good idea of how to fix most corruptions. The problem was, it was all locked in my head. What if I got hit by a car?

So I wanted to teach someone what I knew. And that person happened to be Tom.

Skip ahead a few years, and I've made it my mission to get every forum creating these fixes. And that involves two things. Firstly, automation and tools. Secondly, tutorials and training.

Well, Tom and I have been using special custom tools for years, and I'm currently working hard on SFCFix, which will in approximately a month and a half be able to automatically fix a large number of errors without any human interaction once I flick a switch and enable the automatic fixes.

Secondly, Tom and I have been working hard at writing a whole series of tutorials ready for training of others to commence fully in September, no prior knowledge needed (other than a little computer experience).

So...what about today? Well, Tom and I have a private forum where we are drafting all of these tutorial, developing the tools, etc., and I would be more than happy to give you access. Please understand that you would only be seeing the first drafts, and the later tutorials are currently incomplete, so you will have to fight through typos and dodgy sentence structures, but there is already quite a lot of content. I do not expect you to take on any threads, or anything like that, this is just an offer to be given access, read at your leisure, maybe learn a little in the process, but with absolutely no obligations of any kind: you don't even have to go in there if you don't like it.

But you might be able to take a few snippets of useful stuff out if you read some of the introductory tutorials.

Please PM me if interested.

Richard

P.S. There are lots of members of that forum who have access only for interest's sake, and not because they intend/we want them to take on threads.
 

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