M Mandrakon New member Joined Feb 26, 2015 Posts 3 Feb 26, 2015 #1 Hello, I have similar problem, for me it's a bunch of updates that won't install: KB3004375 KB3023562 KB3031432 I am enclosing my CBS.txt that I got by following steps in previous posts. Please, help, it's driving me crazy Code: View attachment cbs.txt
Hello, I have similar problem, for me it's a bunch of updates that won't install: KB3004375 KB3023562 KB3031432 I am enclosing my CBS.txt that I got by following steps in previous posts. Please, help, it's driving me crazy Code: View attachment cbs.txt
Go The Power Senior Administrator, Windows Update Expert, Contributor Staff member Joined Mar 5, 2012 Posts 6,292 Location Adelaide, South Australia Mar 4, 2015 #2 Hello and welcome to the forum. What error message are you getting when trying to install these updates?
Hello and welcome to the forum. What error message are you getting when trying to install these updates?
M Mandrakon New member Joined Feb 26, 2015 Posts 3 Mar 4, 2015 #3 it's code 80070490 - windows update encountered unknown error updates failed to install (rough translation, I'm not using english in my system )
it's code 80070490 - windows update encountered unknown error updates failed to install (rough translation, I'm not using english in my system )
Go The Power Senior Administrator, Windows Update Expert, Contributor Staff member Joined Mar 5, 2012 Posts 6,292 Location Adelaide, South Australia Mar 6, 2015 #4 Thank you. Please run Windows Update again (let it fail) then upload the following: Convert CBS.log to CBS.txt Click on the button => Inside the search box copy and paste the following command: Code: cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Press Enter Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive Windows Update Log Click on the Start button -> Inside the search box copy and paste the following command cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt" Please go to your desktop and attach WindowsUpdate.txt to your next post
Thank you. Please run Windows Update again (let it fail) then upload the following: Convert CBS.log to CBS.txt Click on the button => Inside the search box copy and paste the following command: Code: cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Press Enter Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive Windows Update Log Click on the Start button -> Inside the search box copy and paste the following command cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt" Please go to your desktop and attach WindowsUpdate.txt to your next post
M Mandrakon New member Joined Feb 26, 2015 Posts 3 Mar 10, 2015 #5 I've done as asked, these are the results: https://www.dropbox.com/s/8i21ylcyfc5jrqh/WindowsUpdate.txt?dl=0 https://www.dropbox.com/s/a89rj0g4e6o9uaq/cbs.txt?dl=0
I've done as asked, these are the results: https://www.dropbox.com/s/8i21ylcyfc5jrqh/WindowsUpdate.txt?dl=0 https://www.dropbox.com/s/a89rj0g4e6o9uaq/cbs.txt?dl=0
Go The Power Senior Administrator, Windows Update Expert, Contributor Staff member Joined Mar 5, 2012 Posts 6,292 Location Adelaide, South Australia Mar 11, 2015 #6 Thanks, I can see a lot of missing package files inside these two files. There is a tool that was made by MS that is very good at repairing and reporting any other issues on its own. Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please: C:\Windows\Logs\CBS\CheckSUR.log C:\Windows\Logs\CBS\CheckSUR.persist.log
Thanks, I can see a lot of missing package files inside these two files. There is a tool that was made by MS that is very good at repairing and reporting any other issues on its own. Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please: C:\Windows\Logs\CBS\CheckSUR.log C:\Windows\Logs\CBS\CheckSUR.persist.log