[SOLVED] updates windows refuse to install

Hortiks · Apr 6, 2019

Hello,
After a full reinstall of w10 due to infection that caused a no-boot on partition windows, i successfully passed the step of a clean PC (w/ windows defender + avast free + CCleaner and Malwarebytes analyses)
Malware analyse before SFCFix.exe
The problem that i've now is that the PC downloads the updates windows but always fails to install (and often, at boot, PC does not recognize my keyboard (and it's a laptop : Acer Aspire E17)
here are the actions i tried :

Code:

cmd
start control
wuauclt.exe /updatenow
cd "C:\Users\julie\Desktop"
start mpam-fe.exe
sfc /SCANNOW
Dism /Online /Cleanup-Image /RestoreHealth

Version de l’image : 10.0.17134.1

[===========================85.5%=================         ]
Erreur : 0x8024402c

Échec de DISM. Aucune opération n’a été effectuée.
Pour plus d’informations, consultez le fichier journal.
sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth

Outil Gestion et maintenance des images de déploiement
Version : 10.0.17134.1

Version de l’image : 10.0.17134.1

[===========================84.7%=================         ]
Erreur : 2

Le fichier spécifié est introuvable.

Le fichier journal DISM se trouve à l’emplacement C:\Windows\Logs\DISM\dism.log

i attach the files CBS and DISM (under the same zip), thx for your time, and ask me if you need more information.
Cordially, Hortiks

Sysnative Windows Update · Apr 14, 2019

Hello and welcome!

Step#1 - Export SideBySide

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (.)
Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Hortiks · Apr 27, 2019

Hello, thx for the answer (and sry for the delay)
here is the link One Drive for the file you asked for :
SxS
Ask me if there is any problem or if you need any other information

Sysnative Windows Update · Apr 29, 2019

Would you like to try to upgrade to the latest version of Windows 10?

Hortiks · Apr 30, 2019

yes, indeed, i would the latest version of W10 and a "functional" windows update.
I've seen that it's possible to directly install a W10 with the latest version, but i did not check.

Sysnative Windows Update · Apr 30, 2019

Please try the following:

Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
Accept the License Agreement
Download the ISO file to your desktop.
Double-click on the ISO and then run the setup to try and upgrade your machine.

Hortiks · May 1, 2019

mmh, after several researches, i found that a USB key could be a problem with the installation of the last version of W10.
I don't know if it was due to this, but now i've got the (KB4023057) and the (KB4480730) on my laptop computer.

Sysnative Windows Update · May 1, 2019

That refers to the upcoming release. Not the current one.

Hortiks · May 2, 2019

The microsoft's utilitary of windows updates saying that i've the last version available, how can i be sure of this ?

Sysnative Windows Update · May 2, 2019

Go to start, type in winver.exe and let me know what it says.

Hortiks · May 2, 2019

version 1809 (version of the OS : 17763.437)

Sysnative Windows Update · May 2, 2019

That's fine, so Updates are not the issue, DISM is? Run DISM RestoreHealth again and attach CBS.log.

Hortiks · May 2, 2019

No problem with DISM, but idk why, sometimes my keyboard works (like 1/50), the rest of time, it doesn't ... (i think i'll create a new topic for this).
I attach the CBS.

Sysnative Windows Update · May 2, 2019

Everything looks fine. You may want to try another keyboard.

Hortiks · May 2, 2019

it's the keyboard of the laptop comptuer, i tried a keyboard on usb and all is fine, but i would use the laptop computer alone

I've checked several things, but i'll create a post for this don't worry :)
And ofc, THX a lot for your time + help <3

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[SOLVED] updates windows refuse to install

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