[SOLVED] Update Windows 8.1 - 10 error 0x8007042B - 0x2000D

C

Clade

Well-known member
Joined
May 23, 2015
Posts
186
Location
Brasil
Hi,
Sorry, but my native language is Brazilian Portuguese.

So, I'm trying to update a Sony Vaio, purchased in the USA, 8.1 to windows 10 and, in several attempts, it keeps giving error 0x8007042B - 0x2000D. This error code is what appears as a result on the screen, in the non-update.
Command SFC and Dism using the original Windows 8.1 ISO as mount, success in both.
From what I read, in the link below, the person followed the same procedures and conditions adopted, also without achieving positive results, the difference refers to the fact that in that situation it is an upgrade from windows 10 to windows 10:
[SOLVED] - Windows 10 Upgrade Fails
:In the Setup Diag log the file that seems to be responsible is AppxUpgradeMigrationPlugin.dll
Attachment: logs
. FRST
. Addition
. setupact
. setuperr
. setupdiagresults
. Componentscanner.
Remembering that the windows update cache was cleaned, in short, everything I searched on the web.
Any questions, I am available for further information.
Thank you very much in advance
 

Attachments

Hello,

Do you use Windows and / or Office legitimately on this machine ?
It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.
 
Hi PeterJ

In reality, this equipment does not belong to me, I was accessing it remotely, as the owner is from a city, different from mine, in another state, approximately 275 km away. As far as I know, Windows is original, as reported above, acquired within the United States by his son. Regarding Office, I can try to request authorization to uninstall it.
This equipment is used for any queries on the internet, banking access and doing income tax, also because it has low processing capacity.
As a last resort, I see that a clean installation should be carried out, which was one of the options presented, taking advantage of the Microsoft license, which, I imagine, is the best solution, as well as replacing the HD with an SSD and increasing the installed memory.
Certainly, rules, after discussed, defined, must be complied with,
Thanks for your feedback
 
Okay. If the Windows license is valid we can continue.

There are remnants of various security programs on this machine which we will remove to start with.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Oi PeterJ

Na realidade, este equipamento não me pertence, eu estava acessando à distância, pois o proprietário é de uma cidade, diferente da minha, em outro estado, distante aproximadamente 275 km. Pelo que sei, o Windows é original, conforme informado acima, adquirido nos Estados Unidos por seu filho. Em relação ao Office, posso tentar solicitar autorização para desinstalá-lo.
Este equipamento é utilizado para qualquer consulta na internet, acesso bancário e declaração de imposto de renda, até por ter baixa capacidade de processamento.
Como último recurso, vejo que deve ser feita uma instalação limpa, que foi uma das opções felizes, aproveitando a licença da Microsoft, que imagino ser a melhor solução, além de substituir o HD por um SSD e aumentar a memória instalada.
Certamente, regras, depois de permanecerem, decididas, devem ser encerradas,
Obrigado pelo seu feedback
PeterJ said:
OK. Se a licença do Windows for válida, podemos continuar.

Existem restos de vários programas de segurança nesta máquina que iremos remover para começar.

Aviso: Este script foi escrito especificamente para este usuário, para uso naquela máquina específica. Não execute este script em outra máquina.
  1. Baixe o anexo fixlist.txt e salve-o em sua área de trabalho.
  2. Clique com o botão direito do mouse em FRST64.exe e selecione "Executar como administrador".
  3. Pressione o botão Corrigir .
  4. A ferramenta agora processará fixlist.txt .
  5. Se, por algum motivo, a ferramenta precisar ser reiniciada, certifique-se de deixar o sistema reiniciar normalmente. Depois disso, deixe a ferramenta concluir sua execução.
  6. Quando terminar, um log chamado Fixlog.txt aparecerá no mesmo diretório a partir do qual a ferramenta é executada.
  7. Anexe o arquivo de log Fixlog.txt à sua próxima resposta.
Click to expand...
Thanks for the consideration.

Follow the fixlog file
 

Attachments

Okay.
Please do not quote my (translated) message into yours. It is not needed.

Step 1: Update Java
Open this web page to download the latest version. Click 'Free Java Download' and then 'Agree and Start Free Download'.
Download the installer jxpiinstall.exe and run it.
Click Install and then Install>.
Warning: You may get a choice to install additional software and/or allow to change your browser settings. Uncheck all that!
If you get a pop-up saying "Out-of-date Java versions detected.", click Uninstall>. This will remove the outdated Java versions.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 
PeterJ said:
Okay.
Please do not quote my (translated) message into yours. It is not needed.

Step 1: Update Java
Open this web page to download the latest version. Click 'Free Java Download' and then 'Agree and Start Free Download'.
Download the installer jxpiinstall.exe and run it.
Click Install and then Install>.
Warning: You may get a choice to install additional software and/or allow to change your browser settings. Uncheck all that!
If you get a pop-up saying "Out-of-date Java versions detected.", click Uninstall>. This will remove the outdated Java versions.

Step 2:
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
Click to expand...
There is a doubt, SURT is intended for windows vista, Windows 7, server, in the case pictured here windows is 8.1
 
I'm sorry, I ended up watching only now your message about your translated message. I use a browser that automatically translates your message.
 
No problem. Please provide the requested log file.
 
It is possible to send (SURT) a specific link for said equipment, as the link previously sent, at least to me, is not working
 
The link does work but you may have to confirm the download.
Which browser do you use ?
Try using another browser.
If you get an error message, please provide a screenshot of that.
 
I was able to apply the SURT software - error message = the update cannot be applied to your computer. Consequently, there will be no checkSUR.log. The only file dated 02.27.23 is the CBS file, which I am attaching.
 

Attachments

:oops:Sorry, my fault. You are using Windows 8.1, not Windows 7.

Download
51e15692b05a4-MiniToolbox.PNG
MiniToolBox and save the file on your desktop.

Note: Save all your work and close all programs!
Rightclick "MiniToolBox" and select "Run as administrator".
If you see the startup message "Are you sure you want to continue?" select Yes.

Put a checkmark at Select All.
Click "Go".
When the scan is finished a log file with the name "MTB.txt" will appear on your desktop.
Attach this log file to your next reply.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

It looks like you attached the same file as in message #5.
Please follow the instructions in message #15 and its attachment.
 
The log looks normal.
Try the upgrade again and report the result.
If it fails copy the file c:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
 
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