B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #41 Ok will 4pm this afternoon be a convenient time for you?
zcomputerwiz Windows Update Expert Joined Jan 10, 2015 Posts 5,185 Location USA Jul 13, 2015 #42 Yes, that works.
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #43 ok great,let me know when your ready,cheers
zcomputerwiz Windows Update Expert Joined Jan 10, 2015 Posts 5,185 Location USA Jul 13, 2015 #44 Command Prompt Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each net stop wuauserv sc config wuauserv start=disabled Export SOFTWARE Hive Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.RegBak.zip Right-click on regbak.zip then select Extract all... and extract the files to your Desktop then double-click on regbak64.exe Without changing any options, click Next. RegBak will now backup all of your registry hives. Navigate to C:\Windows\RegBak\{Date}\ and copy the SOFTWARE file (it has no extension) to your Desktop Upload this file for me to analyse please, using any of the following options:Microsoft OneDrive Dropbox SendSpace (or any other file-sharing site of your preference) Please send me a private message with a link to the uploaded file. Do not post the link here in this public forum as it contains sensitive information about your computer (such as product keys).
Command Prompt Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each net stop wuauserv sc config wuauserv start=disabled Export SOFTWARE Hive Please download RegBak (by AceLogix Software) from the link below and save it to your Desktop.RegBak.zip Right-click on regbak.zip then select Extract all... and extract the files to your Desktop then double-click on regbak64.exe Without changing any options, click Next. RegBak will now backup all of your registry hives. Navigate to C:\Windows\RegBak\{Date}\ and copy the SOFTWARE file (it has no extension) to your Desktop Upload this file for me to analyse please, using any of the following options:Microsoft OneDrive Dropbox SendSpace (or any other file-sharing site of your preference) Please send me a private message with a link to the uploaded file. Do not post the link here in this public forum as it contains sensitive information about your computer (such as product keys).
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #45 i get a 404 error when trying to download the regbak.zip [edit] i went onto site and grabbed it manually.
i get a 404 error when trying to download the regbak.zip [edit] i went onto site and grabbed it manually.
zcomputerwiz Windows Update Expert Joined Jan 10, 2015 Posts 5,185 Location USA Jul 13, 2015 #46 Sorry about that. http://acelogix.com/downloads/regbak.exe
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #47 I`m uploading it to google drive now,please bear with me.
zcomputerwiz Windows Update Expert Joined Jan 10, 2015 Posts 5,185 Location USA Jul 13, 2015 #49 Received. Let's try this. Delete Registry Key Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache Right-click on it and select Permissions... Click Add. Click Advanced. Click "Find Now". Scroll down and double click on Everyone. Click OK. Single click on Everyone and then tick the "Full Control" box under Allow. Click OK TWO times. Right Click on the key ApplicabilityEvaluationCache and choose Delete. Click Yes. Is there a key named NetRatingsNetSight under SOFTWARE? Does it give an error message if you click on it?
Received. Let's try this. Delete Registry Key Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache Right-click on it and select Permissions... Click Add. Click Advanced. Click "Find Now". Scroll down and double click on Everyone. Click OK. Single click on Everyone and then tick the "Full Control" box under Allow. Click OK TWO times. Right Click on the key ApplicabilityEvaluationCache and choose Delete. Click Yes. Is there a key named NetRatingsNetSight under SOFTWARE? Does it give an error message if you click on it?
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #50 i done all what you said,there was a key called netratingsnetsight and no error when i clicked on it... Attachments hive.jpg 63.2 KB · Views: 3
i done all what you said,there was a key called netratingsnetsight and no error when i clicked on it...
zcomputerwiz Windows Update Expert Joined Jan 10, 2015 Posts 5,185 Location USA Jul 13, 2015 #51 Very good. I understand you were able to delete the ApplicabilityEvaluationCache key? Command Prompt Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sc config wuauserv start=auto net start wuauserv Microsoft WU Components Reset Download and run Microsoft FixIt 50202 Choose 'Aggressive Mode'. Reboot (if the FixIt doesn't to it for you). Lastly, check for Windows Updates. This will take much longer than usual, please be patient. Let me know if the check for updates fails or succeeds.
Very good. I understand you were able to delete the ApplicabilityEvaluationCache key? Command Prompt Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sc config wuauserv start=auto net start wuauserv Microsoft WU Components Reset Download and run Microsoft FixIt 50202 Choose 'Aggressive Mode'. Reboot (if the FixIt doesn't to it for you). Lastly, check for Windows Updates. This will take much longer than usual, please be patient. Let me know if the check for updates fails or succeeds.
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #52 My apologys i was able to delete the app value cache yes i am just rebooting my PC
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #53 rebooted Pc tried to install updates and the same loop showed .... Attachments 1234.jpg 74.8 KB · Views: 3
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jul 13, 2015 #54 As I'm working with zcomputerwiz on your issue, please do the following. I would like to confirm the same issue or if it's different. Thanks. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
As I'm working with zcomputerwiz on your issue, please do the following. I would like to confirm the same issue or if it's different. Thanks. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 13, 2015 #55 ok hi brain heres the attached said file... Attachments cbs.txt 1.2 MB · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jul 13, 2015 #56 As hoped, we are past the initial error. Another key has a permissions problem. Code: 2015-07-13 22:04:32, Info CBS Failed to open online package store: PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x80070005 - E_ACCESSDENIED] Can you follow the instructions below? Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2 Right-click on it and select Permissions... Click Add. Type Everyone in the text box. Click OK. Single click on Everyone and then tick the "Full Control" box under Allow. Click OK TWO times. Let us know if you were successfully able to do this. Last edited: Jul 13, 2015
As hoped, we are past the initial error. Another key has a permissions problem. Code: 2015-07-13 22:04:32, Info CBS Failed to open online package store: PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2. [HRESULT = 0x80070005 - E_ACCESSDENIED] Can you follow the instructions below? Click on the Start button and in the search box, type regedit When you see regedit on the list, right-click on it and select Run as administrator. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackagesPending\Package_1_for_KB2862330~31bf3856ad364e35~amd64~~6.1.1.2 Right-click on it and select Permissions... Click Add. Type Everyone in the text box. Click OK. Single click on Everyone and then tick the "Full Control" box under Allow. Click OK TWO times. Let us know if you were successfully able to do this.
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 14, 2015 #57 Hi yes i was sucessfully able to achieve that.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jul 14, 2015 #58 Thanks. Please do the same exact thing to the following key. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\0 Let us know if it was successful.
Thanks. Please do the same exact thing to the following key. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\0 Let us know if it was successful.
B bungalowbill74 Well-known member Joined Jul 5, 2015 Posts 99 Jul 14, 2015 #59 yes i was successfully able to achieve that
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States Jul 14, 2015 #60 No you don't want to delete that key. Just add permissions like you did in the previous step.