[SOLVED] unable to update windows in over a year,please help me :(

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bungalowbill74

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Jul 5, 2015
Posts
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hi apart from reinstalling windows which i really dont want to do as i have no extra HD to back up all my files i have come here to pray for a miracle,my windows updates has been on a loop for over a year,says please restart pc etc to finish updates then on and on it goes,i contacted microsoft and it got escalated to tier 2 but then i heard nothing back for further help,iv tried all the fixit solutions to no avail sadly,im at a total loss sadly :huh: attached is also a windowsupdate.log as well if that helps at all,thanking you kindly in advance
heres my SFCfix log file:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-05 23:03:06.202
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_0.0.0.0_hr-hr_900e751ca20c3791.
CORRUPT: Failed to repair orphaned component "value name not identified" (x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_0.0.0.0_hr-hr_900e751ca20c3791) on component watchlist.




WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_0.0.0.0_hr-hr_ec2d10a05a69a8c7.
CORRUPT: Failed to repair orphaned component "value name not identified" (amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_0.0.0.0_hr-hr_ec2d10a05a69a8c7) on component watchlist.




WARNING: Failed to backup registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-EmbeddedFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~hr-HR~0.0.0.0.
FIXED: Orphaned package Package_158_for_KB2756822~31bf3856ad364e35~amd64~~6.1.1.0 (Microsoft-Windows-EmbeddedFoundation-Base-LanguagePack-Package~31bf3856ad364e35~amd64~hr-HR~0.0.0.0) on package watchlist.






SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 120
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 1
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-05 23:05:12.912
----------------------EOF-----------------------
 

Attachments

Do you know what brand of hard drive is in your computer?


  1. On the bottom left-hand corner of your Windows 7 / Vista screen, click on Start (ie, the Windows icon).
  2. The Start menu will pop up. Right-click on Computer.
  3. Choose "Manage". See the first three steps here:


    4983-1.jpg
  4. On the left column, please click on Device Manager.
  5. Next to Disk drives, click on the + sign next to it to reveal your drive's model number (in this case, ST3250410AS). See the image below:

    4983-2.jpg
 
hi yes i have 2 hard drives installed,my main terrabyte one and a second smaller one also,

firstly is SAMSUNG HD103SJ SCSI disk device
second is WDC WD25 00AVVS-63L2B SCSI disk device
 
Windows is installed on the Samsung drive?

Please download and install Seagate Seatools for Windows to test your Samsung (now owned by Seagate) disk.
In Seatools, check the box next to your Samsung drive and choose Short Self Test from the Basic Tests menu.

For more information see here:
How to Use Seatools

Let me know the results of the test, it should only take a couple minutes to complete.
 
yes its installed on samsung drive,i installed what you said to,ran it but theres no hard drives being picked up by it?
 
also in device manager while looking for the hard drive names i noticed that 61883 device class is showing error code 10 (the device cannot start) ,probably unrelated but just giving you a little more info,my samsung hard drive is working fine tho so cannot understand why seatools isnt recognising any drives.
 
Hi im currently not home at the moment,as soon as i get home i will reply as you asked,within 3 hours GMT
 
OK, looks like your disks are healthy.

Has this machine ever shown a bluescreen message before?
 
no never a BSOD,its shut down unexpectedly in a thunderstorm once but apart from that its running smooth,apart from the windows update loop and one other annoying thing which is the grey bars with yellow star even tho im connected wirelessly,says connections are available even tho im connected,i always thought the 2 are related somehow,i havent been able to get windows updates to work since june 2014 :(
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. [sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1
 
Code: 
[/COLOR]SFCFix version 2.4.5.0 by niemiro.Start time: 2015-07-07 21:13:50.731
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\default.default-PC\Desktop\SFCFixScript.txt [0]








Collect:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-07-07 21:15:13.410

----------------------EOF----------------------[COLOR=#161616]
 
Export Component Based Servicing

  1. Click on the Start button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.

Once done please upload ComponentBasedServicing.zip via DropBox OneDrive or SendSpace
 
SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
the initial command i entered i tried before a little while ago,and keeps on saying `there is a system repair pending,please reboot to complete,restart windows and run sfc again,so that in itself is stuck in a loop as i got the same message when rebooting,strange isnt it,anyway attached is cbs.txt like you asked.
 

Attachments

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