[SOLVED] Unable to delete e-mail

[Alandy7]

I recently received an e-mail infected with Agent.xm Trojan horse. AVG Free detected and deleted the threat, but I am now unable to delete the original e-mail. All attempts to modify, move or delete are denied despite having full access rights on my machine. Even using command prompt "del" command would not delete it.
Any help please?

 

[Corrine]

Hi, Alandy7.

The following suggestions are based on Outlook, since you didn't indicate what email program you are using.

• Right-click on the Deleted Items folder and choose “Empty Folder”). If the email remains, try again to delete it.
• While the email is highlighted/selected, keep the Shift key pressed and hit the Delete key.
• Type outlook.exe /safe in your Start -> Run window or Windows Search panel to restart Outlook in Safe Mode and try deleting the email.
• As a last resort, try editing the infected email (Actions -> Edit Message), save it and try to delete it.

 

[Alandy7]

Thank you for your reply. Sorry, forgot to say I am using Windows Live Mail and obviously none of the above work, BUT ran Live Mail in safe mode and "Bingo" e-mail deleted. Brilliant
Thank you very much.

 

[Corrine]

Excellent! I'm happy to know it worked. Thank you for letting me know.

 

[Alandy7]

Just in case anyone else follows this thread. Live Mail will not run in safe mode, so I had to find the inbox folder and delete the file directly. This did not work (access restricted) in normal mode.