J JohanM Contributor Joined Mar 20, 2022 Posts 37 Feb 26, 2023 #21 File attached. I have not attempted a windows update in quite some time (due to prior problems) - do you think it is worth trying now based on the normal log? Attachments Fixlog.txt 1.2 KB · Views: 1
File attached. I have not attempted a windows update in quite some time (due to prior problems) - do you think it is worth trying now based on the normal log?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Feb 27, 2023 #22 Not yet. Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Attachments fixlist.txt 76 bytes · Views: 1
Not yet. Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Feb 27, 2023 #23 Understood; file attached. Attachments Fixlog.txt 1.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Feb 27, 2023 #24 Try to create a Windows Backup again and report the result. If it fails try to create a System Restore Point. Does that run successful ?
Try to create a Windows Backup again and report the result. If it fails try to create a System Restore Point. Does that run successful ?
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Feb 27, 2023 #25 Windows backup failed, result was the same 'Access is Denied (0x8007005)' error System Restore Point ran successfully, System Protection displayed the message "The restore point was created successfully."
Windows backup failed, result was the same 'Access is Denied (0x8007005)' error System Restore Point ran successfully, System Protection displayed the message "The restore point was created successfully."
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Feb 28, 2023 #26 Check Windows Update but do not install any updates yet. Provide a screenshot of the available important updates first.
Check Windows Update but do not install any updates yet. Provide a screenshot of the available important updates first.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Feb 28, 2023 #28 (in case it is helpful) many updates were done over the years, but at some point over a year ago my update history was wiped nearly clean
(in case it is helpful) many updates were done over the years, but at some point over a year ago my update history was wiped nearly clean
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 1, 2023 #29 Try to install KB890830 only and report the result.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 1, 2023 #30 after 'creating a restore point' was displayed for a while, got the following:
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 1, 2023 #31 Great. Try to install KB4524752 only and report the result.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 1, 2023 #32 this one did not work - a much briefer 'creating a restore point' message was displayed, and then followed by:
this one did not work - a much briefer 'creating a restore point' message was displayed, and then followed by:
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 1, 2023 #33 i was tempted to 'try again' but did not
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 2, 2023 #34 Copy the file c:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
Copy the file c:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach the zipped cbs.log to your next reply.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 2, 2023 #35 zipped file attached Attachments CBS.zip 25.3 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 2, 2023 #36 Attach the file C:\Windows\Logs\CBS\CbsPersist_20230302021741.cab to your next reply.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 2, 2023 #37 Zipped file attached Attachments CbsPersist_20230302021741.zip 8.5 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 2, 2023 #38 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB4524752 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST64.exe and choose Run as administrator. Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST. Copy and paste KB4524752 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
J JohanM Contributor Joined Mar 20, 2022 Posts 37 Mar 2, 2023 #39 file attached Attachments SearchReg.txt 4.2 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,672 Mar 3, 2023 #40 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Try to install KB4534310 only and report the result. If it fails attach a fresh copy of the file cbs.log to your next reply. Attachments fixlist.txt 2.1 KB · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Attach the logfile Fixlog.txt to your next reply. Step 2: Restart the machine. Try to install KB4534310 only and report the result. If it fails attach a fresh copy of the file cbs.log to your next reply.