TRYING TO INSTALL ITUNES, HOWEVER GET THIS ERROR CODE HRESULT: 0x80073712

L

legacy

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Joined
Nov 1, 2013
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7
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I have windows 7 x64 please help!!
 
Hello, and welcome to Sysnative :)

I think that, as in any situation, being open and honest is always the best approach. I am not going to fib you off: that particular problem *can* be difficult to fix. Often it's quite an easy fix, but just occasionally it's not. Now you know the situation, fingers crossed for an easy fix :p


System Update Readiness Tool

Please download and install the System Update Readiness Tool from here: What is the System Update Readiness Tool?
Save it somewhere convenient so we can use the same download again later if necessary.
Open it and allow it to run, and when complete (it may take up to an hour to do so), please carry on with the next step. You may use the computer whilst it is working.



SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue (~15 minutes). You may use the computer whilst it is running.



Export CBS folder


  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Please upload it here.


Thank you!

Richard
 
I downloaded the system rediness tool. was successful, however when i tried the 2nd step i couldnt do it.

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Also, in addition to jcgriff2's instructions, please carry on with getting the CBS folder. I'll need that to fix your SFC problem.

Thank you!

Richard
 
Hello again :)

Thanks a lot for that! I've taken a look at your logs, and to be completely honest with you, things aren't good. It looks as though your entire COMPONENTS registry hive is corrupt, which explains why you have:

a) Windows Update issues
b) SFC issues a less than 0%
c) Windows Installer issues

Whether or not this can be fixed I do not know. Sometimes there is a point corruption within the registry hive which I am able to find and fix within the raw binary, recovering 99% of the data, and manually repairing the final 1%. Sometimes the hive is missing a large chunk of data, more than I can manually repair (given that it takes me an average of 20 minutes to repair each key), and there is nothing we can do to fix your issue.

Consequently I need to take your COMPONENTS hive to see what, if anything, we can do. Be prepared for bad news though :(



So.... please download the Freeware RegBak from here: Acelogix Software - Download products

Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.

Now right click on it > Send to > Compressed (zipped) folder.

Then please upload it to your favourite file sharing website (it will be too big for here). If you have a Microsoft Account, SkyDrive could be a good choice: https://skydrive.live.com/, but any other will do just fine. Make sure to set the file as publicly accessible.

Then send me a link to the file.

Thank you!

Richard
 
legacy said:
Hello Niemiro,
The link is here: https://www.dropbox.com/s/xcqp6zp4oxuo3mf/components.zip

Please help me im at my wits end right now and i just wanna throw this computer out the window.

Thanks a million!
Click to expand...

Hello :)

I am really busy tonight so will look at it tomorrow, however, it's large size is a good sign. That suggests that at least some data has been retained, so it may be possible to repair. I don't know for sure though as I haven't looked at it yet.

Richard

EDIT: Taken a preliminary look. Don't get your hopes up. Whilst there definitely is some registry data in there, strangely enough most of it doesn't look like binary data from a registry hive to me. If I didn't know better I would have said it came from an .exe/.dll file, not a registry hive. Wondering if your NTFS metadata is corrupt... Which, to put it bluntly, isn't a good thing :(
 
Last edited:
niemiro said:
legacy said:
Hello Niemiro,
The link is here: https://www.dropbox.com/s/xcqp6zp4oxuo3mf/components.zip

Please help me im at my wits end right now and i just wanna throw this computer out the window.

Thanks a million!
Click to expand...

Hello :)

I am really busy tonight so will look at it tomorrow, however, it's large size is a good sign. That suggests that at least some data has been retained, so it may be possible to repair. I don't know for sure though as I haven't looked at it yet.

Richard

EDIT: Taken a preliminary look. Don't get your hopes up. Whilst there definitely is some registry data in there, strangely enough most of it doesn't look like binary data from a registry hive to me. If I didn't know better I would have said it came from an .exe/.dll file, not a registry hive. Wondering if your NTFS metadata is corrupt... Which, to put it bluntly, isn't a good thing :(
Click to expand...

Please get back to me.. Thanks!
 
Hello again :)

I'm really sorry for the late response. I actually spent considerable time looking over your hive when you first sent it to me, but unfortunately I was not able to repair it. All of your problems stem from this, and I can't fix it :(

My only suggestion is a Repair Install: https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

If you cannot get that to work, come back to me and I may be able to help get it working.

Richard
 
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