Good Morning,
First I would like to thank the moderators and contributors to the site. You are helping to increase the knowledge of people that want to understand more about the Windows issues and how to troubleshoot and hopefully solve them.
The have an HP laptop with Windows 7 Professional X64 SP1 that has never had any issues in doing the monthly updates until November and December of this year. Other updates have installed without any issues. I have been trying several suggestions from Googling the issue from manual downloads, renaming files and running Microsoft tools. None have been able to fix the issues, so when this site come up on the Google search I felt that I might stand a good chance of diagnosing and fixing the issue.
As requested, I have completed the required steps before posting and have posted the CBS and SFCFIX files in the post:
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created
If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
Thank you for the response. Sorry I think I just compressed the file and not the folder. Here is the google drive link: CBS.zip - Google Drive
Please let me know if additional information is needed.
Thank you!!
Thanks for the file. To prepare a fix I need another one...
Retrieve the Components Hive
Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
Please copy the COMPONENTS file to your desktop Note: If you receive an error that this file is in-use, simply reboot your computer and try again
Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here
Thank you for the response. Attached is the link for the compnents file: components.zip - Google Drive
Please contact me with any other information requests.
Thank you so much for your help with this issue.
!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
Download SFCFix.exe (by Niemiro) and save it to the Desktop
Download the file SFCFIX.ZIP, attached below, and save this to your Desktop
On your Desktop, make sure you have the two files:
SFCFix.exe and
SFCFIX.zip
Drag the file SFCFIX.zip onto the file SFCFix.exe and release it
The SFCFix tool will process the script
Upon completion, a log file SFCFix.txt should be created on your Desktop
Open the SFCFix.txt log and copy & paste the contents to your post
HellSFCFix version 3.0.0.0 by niemiro.Start time: 2018-12-23 16:11:12.120
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Owner\Desktop\SFCFix.zip [0]
PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.24291_none_ae54e1e469f50523
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19180_none_2f4e39cb7ec5831a
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19155_none_2f4ac7057ec8b73a
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Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.24291_none_ae54e1e469f50523\ole32.dll to C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.24291_none_ae54e1e469f50523\ole32.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19180_none_2f4e39cb7ec5831a\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19180_none_2f4e39cb7ec5831a\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19155_none_2f4ac7057ec8b73a\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19155_none_2f4ac7057ec8b73a\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19129_none_2f476b077ecbd1b9\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19129_none_2f476b077ecbd1b9\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19100_none_2f46377b7eccb862\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19100_none_2f46377b7eccb862\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19080_none_2f5909b77ebd6729\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19080_none_2f5909b77ebd6729\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19035_none_2f53965d7ec2689b\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19035_none_2f53965d7ec2689b\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19002_none_2f50d9d77ec4cfb3\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19002_none_2f50d9d77ec4cfb3\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18977_none_2ef618c37f07ff8b\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18977_none_2ef618c37f07ff8b\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18952_none_2ef48a177f094cb8\timeline.dll to C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18952_none_2ef48a177f094cb8\timeline.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418\comcat.dll to C:\Windows\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418\comcat.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418\oleres.dll to C:\Windows\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418\oleres.dll.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b\ole32.dll.mui to C:\Windows\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b\ole32.dll.mui.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b\oleres.dll.mui to C:\Windows\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b\oleres.dll.mui.
Successfully restored ownership for C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.24291_none_ae54e1e469f50523
Successfully restored permissions on C:\Windows\winsxs\x86_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_6.1.7601.24291_none_ae54e1e469f50523
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19180_none_2f4e39cb7ec5831a
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19180_none_2f4e39cb7ec5831a
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19155_none_2f4ac7057ec8b73a
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19155_none_2f4ac7057ec8b73a
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19129_none_2f476b077ecbd1b9
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19129_none_2f476b077ecbd1b9
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19100_none_2f46377b7eccb862
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19100_none_2f46377b7eccb862
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19080_none_2f5909b77ebd6729
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19080_none_2f5909b77ebd6729
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19035_none_2f53965d7ec2689b
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19035_none_2f53965d7ec2689b
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19002_none_2f50d9d77ec4cfb3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.19002_none_2f50d9d77ec4cfb3
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18977_none_2ef618c37f07ff8b
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18977_none_2ef618c37f07ff8b
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18952_none_2ef48a177f094cb8
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.18952_none_2ef48a177f094cb8
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-base_31bf3856ad364e35_6.1.7601.24291_none_6c440c8356869418
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-base.resources_31bf3856ad364e35_6.1.7601.24291_en-us_16d5922b6da9b40b
PowerCopy:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 13 datablocks.
Finish time: 2018-12-23 16:11:13.281
Script hash: E8g34ZP4yxFuh+R7XX2OzwLGA5wqDpiUHSCM11mPp/g=
----------------------EOF-----------------------o and Thank you for your response. Attached is the requested text file:
Thank you again and I will be looking for the next step.
Fix result as expected, now lets see if the errors are gone.
System Update Readiness Tool (SUR)
Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file
Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running
Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log
Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
Thank you, when I turned the computer on the updates installed. What a great job!!
Here is the Check SUR.log as requested:
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-12-23 20:01
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 335
No errors detected
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
