[SOLVED] System reboots every time it wakes from sleep (no BSOD and Error 41 in Event Viewer) FIX: reinstalled BIOS firmware

J

JetPil0t

Active member
Joined
Apr 23, 2018
Posts
25
Got some great support from this board last time I needed help 2 years ago, hoping someone can help me again!

The subject says it all really. Started happening in the last 2 weeks, can't be more specific than that I'm afraid.
I'm sure you are familiar with Error 41 but to remind you, the text of this error in Event Viewer is:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I've attached the SysnativeFileCollectionApp data that I just ran. Please let me know what else you need in order to diagnose further (eg: CBS.log from SFC etc)

Things I've tried so far:
1. Disconnecting external display (LG Ultra HD monitor). Still same result
2. Running SFC /scannow (it DOES find some errors that it can't fix, but I haven't attached the log file, as I shall wait for instructions)
3. Running MalwareBytes anti malware (nothing pertinent found)

Thank you

· OS: Windows 10 x64 10.0.18363.752 (Upgraded from OEM Windows 8 installation, a LONG time ago)
· Age of system: 6years 3 months
· Age of OS installation: A reinstall was done about 2 years ago whilst a member here was helping me solve another problem
· CPU: Intel i5 4200U
· Video Card: nVidia GeForce GT 745M and Integrated Intel HD (4400)
· System Manufacturer: ASUS
· Exact model number: N550LF-CK026H (Laptop)

I am dual booting with Ubuntu (haven't used it for ages), Fast Startup is DISABLED.
Windows Update is up to date with no failed updates.
 

Attachments

MrPepka said:
Update Intel HD Graphics driver - Downloads for Intel® HD Graphics 4400
Click to expand...
The driver is already up to date. As is the nVidia driver. Unless you’ve seen something in the attachments that says otherwise?

x BlueRobot said:
For the corrupted system files, I would suggest starting a new thread in the WU section with the following posting instructions - Windows Update Forum Posting Instructions
Click to expand...
Ok I will consider that. But are you able to see anything from the attached files that says that this is the cause of the issue?
Ultimately this is a BSOD / crash issue, so I would prefer to get some input from someone on the attached logs before diverting things towards a Windows Update issue (which I agree may also be an issue, but unless you’ve seen something specific in the logs I attached, I don’t see why I should assume this is the root cause..my Windows Update is working and up to date as far as I can tell).

Thanks
 
if you look at details in Eventvwr and you see this:
Code: 
<EventData>

    <Data Name="BugcheckCode">0</Data>

    <Data Name="BugcheckParameter1">0x0</Data>

    <Data Name="BugcheckParameter2">0x0</Data>

    <Data Name="BugcheckParameter3">0x0</Data>

    <Data Name="BugcheckParameter4">0x0</Data>

    <Data Name="SleepInProgress">0</Data>

    <Data Name="PowerButtonTimestamp">0</Data>

    <Data Name="BootAppStatus">0</Data>

  </EventData>
all parameters are Zero, then it is your Powersupply within 99%, otherwise your mainboard fails.
 
All parameters are NOT zero. So I appreciate the theory but I don't think that's it.

It seemed like a lot of effort to collect all those files using the tool you guys supplied...is anyone going to look in the files for clues? I would love to but I have no idea what I'm looking for!


<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">4</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
 
Further information: It occurred to me that I could boot into my Ubuntu partition and see if the problem occurs when running Ubuntu instead of Windows 10.

It DOES.

So presumably that must mean it's the BIOS power management or some kind of power supply issue as suggested above? Any ideas how I could run a test to determine which one?
 
x BlueRobot said:
Okay that's a good sign, could you please try the SeaTools diagnostic test too?
Click to expand...
I've run that now as well. All basic tests pass.

I went with my gut feeling that it was the BIOS (can think of no reason why). Reflashed the same version (it's not been updated for years) and presto, problem is solved.

Should I start a new thread for the SFC errors, which apparently are not related to this (fixed) issue?

Thanks
 
JetPil0t said:
Should I start a new thread for the SFC errors, which apparently are not related to this (fixed) issue?
Click to expand...

I would suggest so, it will likely cause you other issues in the future.
JetPil0t said:
I went with my gut feeling that it was the BIOS (can think of no reason why). Reflashed the same version (it's not been updated for years) and presto, problem is solved.
Click to expand...

I'm glad you were able to resolve the issue, thank you for posting your solution.
 

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