System bugs, BSOD + Hardware error logs

noRightuser

New member
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May 23, 2020
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3
First of all, my computer sometimes refuses to shut down, sleep, and hibernate. Every time I restart (I don't know if this is normal restart behavior), upon boot up, the CPU up time is less than 1 minute. Rarely, my computer would temporarily freeze, but the cursor would still move. Additionally, my computer would BSOD with code WHEA_UNCORRECTABLE_ERROR and would hang on 0%. I have tried running sfc and SFCFix, but none of them detected anything. Diagnostic data viewer has 32 error logs recorded labeled as hardware errors. However, when resetting my laptop, all problems are gone, only to come back a few months later.

I have an acer PT-515-51
 
Uploaded memory dumps are from April 20
Have you had any more recently?
Your first post indicates that you have - and that they don't generate a memory dump.

BIOS/UEFI version 1.13 dates from 3/4/2020
Although this is probably the latest available version - it never hurts to check the Acer support site for your system to see if they've released a newer version recently.
While you're there, consider updating your chipset drivers - along with any other drivers/utilities that may have updates available.

The same goes for Windows Update.
You have 23 hotfixes installed - so you're probably up to date.
BUT, it never hurts to check Windows Update to ensure that you have ALL availalbe updates.

The uploaded memory dumps are all Verifier Enabled memory dumps.
Have you turned Driver Verifier off since they were generated?
If not, please do so now (open verifier.exe and select "Delete existing settings")

Those memory dumps blame your Intel wireless driver, please update it also:
Netwtw06.sys Thu Jun 7 08:44:55 2018 (5B1952F7)
Intel Dual Band Wireless-AC 8265 wifi driver Download Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters
https://www.sysnative.com/drivers/driver.php?id=Netwtw06.sys

Beyond that, there's a lot more to do.
But, if the errors go away after a reset and then come back, you can try keeping a log of what you install/adjust (just a piece of paper and a pen set by the computer).
A lot of this depends on the age of the system (if it's older we'd have to consider compatibility issues also).
My web searches seem to show that this is a newer system - so I don't think that we need worry about compatibility - is that true?


Please update these older drivers. Links are provided in order to assist you with looking up the source of the drivers.
If unable to find an update, please uninstall the program that is responsible for that driver.

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

ICCWDT.sys Wed Aug 18 01:27:45 2010 (4C6B9981)
IIntel(R) Watchdog Timer Driver Drivers & Software
https://www.sysnative.com/drivers/driver.php?id=ICCWDT.sys

aswTap.sys Fri Dec 9 04:36:08 2016 (584AA538)
Avast driver - associated with networking (so, it's best to update the Avast program)
aswTap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

ETDI2C.sys Wed Nov 15 21:17:34 2017 (5A0D1F6E)
Elan Touchpad driver
ETDI2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Logitech Joystick
logi_joy_vir_hid.sys Mon Apr 2 18:02:23 2018 (5AC2D29F)
Logitech Joystick
logi_joy_vir_hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

iocbios2.sys Tue May 8 01:22:49 2018 (5AF15E59)
Intel Extreme Tuning Utility Performance Tuning Driver Drivers & Software
https://www.sysnative.com/drivers/driver.php?id=iocbios2.sys


If you continue to get hardware errors (WHEA_UNCORRECTABLE_ERROR) after all of this, please start with these free hardware diagnostics:

First step is to ensure that you can monitor your temps. I suggest one of these free tools:
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer

- MemTest86 (4 passes): MemTest86 - Official Site of the x86 Memory Testing Tool

- Seagate Seatools for Windows (long/extended test on ALL drive): SeaTools for Windows | Seagate

- OCCT (all tests): OCBASE / OCCT Run until the temps level out.
Each test is different, so you'll have to keep an eye on the temps while running each test.

- Furmark (run until temp's level out or there are problems - whichever comes first): FurMark > Home

- Prime95 Stress Testing (run for at least an hour - or until the temp's level out. If you get errors you can stop the testing): GIMPS - Free Prime95 software downloads - PrimeNet

- Intel Processor Diagnostic Tool (if equipped w/Intel CPU): The Intel® Processor Diagnostic Tool
 
I have not had any problems recently. Driver verifier is off. The Netwtw.sys problem is solved. Also, I have the manufacturer's (Killer) networking drivers installed. By installing the Intel ones, would it corrupt my settings in Killer Control Center? I found no Intel Watchdog Timer Driver in device manager and on the Intel website. Can't find a way to update the ELAN drivers. Avast program does not have a "check for updates" option. The same goes for Logitech, and I do not own a Joystick. XTU does not detect any updates. Finally, the chipset drivers, I found many under the the link you gave me. I just installed the latest one labeled as Management engine driver.

Also, my CPU came factory undervolted by -0.100.
 
For now, don't worry about the Watchdog Timer.

I don't expect tha the Intel wireless drivers will affect how Killer works on your system - so I'd set a System Restore point before updating the Intel wireless drivers
The drivers are still old and need to be updated.

Did you check the Acer support website for your system to see if there are updated ELAN touchpad drivers there?
If there's none there, try here: Microsoft Update Catalog

Uninstall Avast (temporarily) and use Windows Defender while testing.
Once we're finished, download and install a fresh copy of Avast if you'd like

If you don't use Logitech products, then uninstall the software.
If you do use4 Logitech products, then uninstall the software, download a fresh copy and install it.
(FYI - I find that Logitech drivers are pretty stable, so you may wish to wait on doing this).

Also, ignore the XTU for now. If needed we can remove it manually.
 

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