[SOLVED] Surt tool reports missing graghics package

Jonboy · Apr 4, 2014

Hiya,

I have a old laptop Toshiba Satellite U300 running Win 7 64 bit. I am pleased to have installed this OS on the machine which was originally running Vista 32 bit. Although performance is reasonable the surt tool has given the following report

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-04-03 14:33
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 459
Found 1 errors
CBS Catalog Missing Total count: 1
Unavailable repair files:
servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.mum
servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~ko-KR~7.1.7601.16492.cat

I have found this file on my desktop PC. How can I transfer and install this missing file on the laptop?

Grateful for any help.

Regards

Andy

bassfisher6522 · Apr 4, 2014

Have you looked for any windows 7 drivers/software from Toshiba for your particular model laptop? Have you installed all the MS updates?

niemiro · Apr 5, 2014

Hello again :)

Simply copy both the .cat and .mum file into C:\Windows\Temp\CheckSUR\servicing\packages (create folders if needs be) and re-run the System Update Readiness Tool. SURT will copy them back.

Richard

P.S. You seem to be having a lot of issues recently. Are these all on your own system, or are some for friends/clients? If it's the former, you must have had some pretty bad luck recently!

Jonboy · Apr 5, 2014

Hi Richard,

Now thats a trick worth knowing! Will go thro the motions later today and success will be notified by posting the Solved sticker (I hope).

I'm a retired Dad and the news the XP will now longer be supported prompted me to put the word out to my son and daughter. The result is that I'm upgrading 2 old and abandoned laptops to run Windows 7.

My wife who retires next week will be adopting one, as her Dell Latitude work machine has to be handed in. The availability of cheap memory from China has really brought these machines to life and I also bought some OEM Win 7 reinstallation discs with authentic product keys going cheap. Progress has been great and with your help success is assured.

Many thanks once again.

Regards
Andy

PS I am a retired civil engineer used to muck and bullets. Mending computers is a much cleaner pastime!

niemiro · Apr 5, 2014

Thanks for the info! Good luck with fixing them up :)

Yeah, the other one is you can repair manifests in the same way (C:\Windows\Temp\CheckSUR\winsxs\manifests).

Richard

Jonboy · Apr 5, 2014

bassfisher6522 said:
Have you looked for any windows 7 drivers/software from Toshiba for your particular model laptop? Have you installed all the MS updates?

Yes I've done all that with success and win7 64 bit is running fine. Note this machine is not supported by Toshiba for win7 (too old) but I proved it can be done! This sound problem existed before I did the update and is present when booting into either Vista 32bit or Win 7 64 bit.

I am becoming more convinced that it's a dry joint problem and I want to know where to stick the soldering iron?

Thanks
Andy

Digerati · Apr 5, 2014

Note this machine is not supported by Toshiba for win7 (too old) but I proved it can be done!

If this system does not work right, not sure anything was proven. Vista, W7 and W8 share the same driver database, but not all drivers universally support all 3 operating systems.

That said, this Toshiba driver page indicates Toshiba does support W7 (32 and 64-bit) on the U300 (select "Archive" for the Product type).

Jonboy · Apr 5, 2014

Digerati said:
Note this machine is not supported by Toshiba for win7 (too old) but I proved it can be done!

Click to expand...

If this system does not work right, not sure anything was proven. Vista, W7 and W8 share the same driver database, but not all drivers universally support all 3 operating systems.

That said, this Toshiba driver page indicates Toshiba does support W7 (32 and 64-bit) on the U300 (select "Archive" for the Product type).

The missing catolog file (subject of this thread) has been fixed by using the solution offered by Richard above. The reference to the audio problem refers to the issue I have a thread running in Hardware Forum. Both operating systems are working fine except for this start up problem where the audio output device is not detected. When I go to Device Manager there is no component listed for Sound, Video and Game controllers? only after several reboots does the sound kick in and then its listed in Device Manager as this device is working properly.

Yes I agree the Toshiba archive support site does provide (and I downloaded them all) win 7 64 bit drivers for HDD protection, Bluetooth and DVD update and a Bios update (OS independant) but that's all c/w the vista OS drivers where you can get the lot. If you go to the Windows 7 driver download section Toshiba Laptop windows7 support page - Toshiba it doesn't list my machine.

Now how do you mark this thread Solved...........?

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[SOLVED] Surt tool reports missing graghics package

Jonboy

Contributor

bassfisher6522

Sysnative Staff

niemiro

Senior Administrator, Windows Update Expert

Jonboy

Contributor

niemiro

Senior Administrator, Windows Update Expert

Jonboy

Contributor

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

Jonboy

Contributor

[SOLVED] Surt tool reports missing graghics package

Contributor

Sysnative Staff

Senior Administrator, Windows Update Expert

Contributor

Senior Administrator, Windows Update Expert

Contributor

ModeratorHardware ExpertMicrosoft MVP (Ret.)

Contributor

Moderator
Hardware Expert
Microsoft MVP (Ret.)