Code:
SFCFix version 3.0.1.0 by niemiro.Start time: 2019-01-17 16:07:59.466
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component prnca00g.inf and file Amd64\CNBJ2820.TBL. File is reported as corrupt by SFC.
CORRUPT: Amd64\CNBJ2820.TBL of component prnca00g.inf.
WARNING: Manifest damage on component "amd64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.19146_none_422a394ea9d6cc63". See CBS logfile for more details.
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.23471_none_d50b549f14907e7a\AUDIOKSE.dll
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-m..do-backcompat-tlb21_31bf3856ad364e35_6.1.7601.17857_none_490a285608db206e\msado21.tlb
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 13
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 10
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 6 datablocks.
Finish time: 2019-01-17 16:14:57.826
----------------------EOF-----------------------
A few days ago we had a power outage. I don't have an UPS on my Win 7 64 bit Professional PC Dell Optiplex 780. When it powered up again I found I had no sound.
This is what my onboard sound looks like in device manager:
Is it odd to have that many devices?
Here are the things I've tried:
- Went to Control Panel->Sound->Speakers->Properties. Everything says working fine. Turned on disable all enhancements. No sound. Went to advance. Changed format to DVD. Pressed test and received the "Failed to play test sound"
- Went to services and restarted Windows Audio. No sound.
- Ran 'sfc /scannow' from Admin command prompt. Said it found some problems and fixed them. Needed to reboot. Rebooted. No sound. Here's my CBS log file from this try (Dropbox - CBS.log)
- Run virus/malware scan using AVGFree and Malware Bytes. No threats found. No sound.
- Uninstall sound drivers, reboot and reinstalled them using the drivers from Dell's website for this model. Still no sound.
- Booted Win 7 install disc. Chose 'Repair PC'. Windows said it found problems but couldn't fix it.
- Ran chkdsk with the fix option. Found some files and repaired them. No sound.
- Windows update . No sound.
- Bought a cheap USB sound dongle. Installed drivers. No sound. Went into Control Panel->Sound->Speakers->Properties and got "Failed to play test sound" for the new device. You've got to be kidding me!!
- Ran
Code:
dism /online /cleanup-image /restorehealth
Code:dism /online /cleanup-image
- Ran Extended Disc Cleanup. Installed all Windows updates
- Discovered SFCFIX.exe today. Ran it and the results are at the top of the post.
I'm not sure where to go from here. I do not have restore points to go back to. Does anyone have any ideas on how to fix this? My family would be most grateful for your help!