[SOLVED] Storport.sys latency: audio cracking and lags. FIX: I changed the CONTROLLER IDE ATA/ATAPI from AMD SATA CONTROLLER to STANDARD SATA AHCI CONTROLLER.
- Thread starter kaiijiin
- Start date
- A brief description of your problem (but you can also include the steps you tried)- I have been having these issues for 4-5 months, They usually occur when I switch on my PC after a few hours after keeping it turned Off. When It happens, There is a lot of Mouse skipping , audio crackling and glitching when I recently used latency mon during this , I saw that it showed storport.sys with 10000 us DPC latency.
- System Manufacturer?
- Laptop or Desktop?- Desktop
- Exact model number (if laptop, check label on bottom)
- OS ? (Windows 10, 8.1, 8, 7, Vista)- Windows 10 Pro 64-bit
- x86 (32bit) or x64 (64bit)- 64 bit
- (Only for xp, vista, 7) Service pack?
- What was original installed OS on system? Windows 10 Pro
- Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
- Age of system? (hardware) Around 8 months
- Age of OS installation? 3 months
- Have you re-installed the OS? Yes, once
- CPU - AMD Ryzen 5 3500
- RAM (brand, EXACT model, what slots are you using?)- HyperX Fury 8GB 2666MHz DDR4 CL16 DIMM (HX426C16FB3/8)
- Video Card - NVIDIA GeForce GTX 1660 SUPER
- MotherBoard - (if NOT a laptop) - MSI A320M PRO-VD/S V2
- Power Supply - brand & wattage (if laptop, skip this one) - Corsair VS550
- Is driver verifier enabled or disabled? -Disabled (I think)
- What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Bitdefender( The free version)
- Are you using proxy, vpn, ipfilters or similar software?- No
- Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)- No
- Are you currently under/overclocking? Are there overclocking software installed on your system?- No, I have Ryzen Master but I've never used it
Speccy Snapshot -http://speccy.piriform.com/results/4XWkhCkX04HvukbtJUWHYlh
Here is the zip file
Download and install the latest chipset driver, 2.10.13.408, 2020-10-19: https://drivers.amd.com/drivers/amd_chipset_software_2.10.13.408.exe
Download and install the latest realtek audio driver, 6.0.9049.1, 2020-11-25; it was added today on your motherboard webpage: https://download.msi.com/dvr_exe/mb/realtek_audio_R.zip
Download and install the latest realtek audio driver, 6.0.9049.1, 2020-11-25; it was added today on your motherboard webpage: https://download.msi.com/dvr_exe/mb/realtek_audio_R.zip
Did both of these yesterday, when I switched it back on today, the problem still persists
I used crystal disk info to scan my SSD, other than that I dont really have anything else.
Attachments
Check each step carefully, given that I cannot see what you see.
Before you do the following, I strongly suggest you get your precautions: system image (full or partial, i.e. the minimum partitions needed), backup your important files and a system restore point.
If windows shouldn't substitute the amd_sata.sys driver with the storahci.sys driver, I'd try to manually substitute the two amd sata controllers with the standard sata ahci controller.
- Open windows device manager.
- Expand IDE ATA/ATAPI controllers.
- Double-left-click AMD sata controller.
- Switch from general tab to driver tab.
You should see driver date 19 March 2015 and driver version 1.3.1.276.
If you click driver details, you should see amd_sata.sys. - Click update driver button and then click search automatically for drivers.
It hopefully will choose the microsoft driver (storahci.sys) for it.
And it should change from AMD sata controller to Standard SATA AHCI Controller. - If it's present another AMD sata controller, do the same with it.
- Reboot.
Before you do the following, I strongly suggest you get your precautions: system image (full or partial, i.e. the minimum partitions needed), backup your important files and a system restore point.
If windows shouldn't substitute the amd_sata.sys driver with the storahci.sys driver, I'd try to manually substitute the two amd sata controllers with the standard sata ahci controller.
Last edited:
Thank you so much for the reply, I did all what you said, and the stuttering is gone for now, no issues. However, I'm still having high latency with nvlddmkm.sys in latencymon. Any fix for this??
Thanks again !
If cracks and stutterings disappeared, uninstall latency mon.
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