P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 6, 2020 #21 Make sure you have a backup of all your important data! Download CrystalDiskInfo.zip and save it on your desktop. Extract the .zip file into a new folder. In this new folder, run the tool DiskInfo. When the tool is finished, it will show some information about the hard disc. Note: Resize the window so that all information is visible. Take a screenshot. Read this on how to take a screenshot. Upload the image file to a file-sharing site and post the download link.
Make sure you have a backup of all your important data! Download CrystalDiskInfo.zip and save it on your desktop. Extract the .zip file into a new folder. In this new folder, run the tool DiskInfo. When the tool is finished, it will show some information about the hard disc. Note: Resize the window so that all information is visible. Take a screenshot. Read this on how to take a screenshot. Upload the image file to a file-sharing site and post the download link.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 6, 2020 #22 I can't save the screen shot to a file - it only goes to the clipboard - and then I can paste it into another application. I've attached a snip of the CrystalDiskInfo output. Let me know if this works. Thanks. Attachments Crystal Disk Info - 2020-05-06 - 4_30 PM.JPG 146 KB · Views: 0
I can't save the screen shot to a file - it only goes to the clipboard - and then I can paste it into another application. I've attached a snip of the CrystalDiskInfo output. Let me know if this works. Thanks.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 6, 2020 #23 The disk has uncorrectable sectors. Best to replace it.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 6, 2020 #24 OK. Is that why I can't create any restore points?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 6, 2020 #25 I think so. We can try to fix it but that may lead to other corruptions.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 6, 2020 #26 Peter, I greatly appreciate the help you've provided. If you're willing to help me out further, I'm willing to try. In any case, it's been good to work with you and recover some of the functionality of this computer and correct the errors we've worked. I need to quit for tonight. If there is more we can try, I'll be back tomorrow. Thanks again - you're
Peter, I greatly appreciate the help you've provided. If you're willing to help me out further, I'm willing to try. In any case, it's been good to work with you and recover some of the functionality of this computer and correct the errors we've worked. I need to quit for tonight. If there is more we can try, I'll be back tomorrow. Thanks again - you're
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 6, 2020 #27 Note: Make sure you have a backup of all your important data. The following might take several hours to complete. You can do it overnight if you like. Click on Start - All Programs - Accessories. Right-click on Command-prompt and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: chkdsk c: /f /r At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y. Restart the system. Do not press any key during the restart. This will allow CHKDSK to start. Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped! On completion, the system will restart automatically. Please report back when the above is done.
Note: Make sure you have a backup of all your important data. The following might take several hours to complete. You can do it overnight if you like. Click on Start - All Programs - Accessories. Right-click on Command-prompt and select Run as administrator. When command prompt opens, copy and paste the following command into it, press enter afterwards. Code: chkdsk c: /f /r At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y. Restart the system. Do not press any key during the restart. This will allow CHKDSK to start. Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped! On completion, the system will restart automatically. Please report back when the above is done.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 7, 2020 #28 Ran chkdsk /f /r last night. Computer was ready for login this morning. Ran sfc /scannow from elevated command prompt - no problems reported. Tried again to create a restore point, received the same error message for the VSS service.
Ran chkdsk /f /r last night. Computer was ready for login this morning. Ran sfc /scannow from elevated command prompt - no problems reported. Tried again to create a restore point, received the same error message for the VSS service.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 7, 2020 #29 Perform the instructions in message #18 again.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 8, 2020 #30 Peter, tried running chkdsk twice yesterday - got to stage three, cursor kept blinking, but computer was frozen. had to shutdown using the power button. The second time I took a picture of the chkdsk screen. Attachments _chkdsk - 2020-05-07.jpg 193.5 KB · Views: 3
Peter, tried running chkdsk twice yesterday - got to stage three, cursor kept blinking, but computer was frozen. had to shutdown using the power button. The second time I took a picture of the chkdsk screen.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 8, 2020 #31 When it looks like chkdsk is stuck, please let it run for a few hours more. It needs some time to proceed when there are bad sectors.
When it looks like chkdsk is stuck, please let it run for a few hours more. It needs some time to proceed when there are bad sectors.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 8, 2020 #32 OK. I'll try it again overnight tonight. Thanks.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 8, 2020 #33 No problem. Take your time.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 9, 2020 #34 Peter, ran chkdsk overnight - it ran without a problem. When I ran ListChkdskResult I received an error message (tried to run this 3 times). Attached is chkdik screen on completion and ListChkdsk error screen. Attachments _chkdsk with ListChkdskResult Error- 2020-05-11 12_00 PM.JPG 138.1 KB · Views: 7
Peter, ran chkdsk overnight - it ran without a problem. When I ran ListChkdskResult I received an error message (tried to run this 3 times). Attached is chkdik screen on completion and ListChkdsk error screen.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 9, 2020 #35 It looks like you are running ListChkDskResult from a temporary folder with .rar extension. Move the file ListChkDskResult.exe to your desktop and run it from there.
It looks like you are running ListChkDskResult from a temporary folder with .rar extension. Move the file ListChkDskResult.exe to your desktop and run it from there.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 9, 2020 #36 Peter, I did run it from the desktop with .exe extension - same error message. The link in NOte 18 doesn't take me to ListChkdskResult doesn't take me to that program - I downloaded if from a sysnative Dropbox location. Attachments _ListChkdskResult Properties and Error- 2020-05-11 03_50 PM.JPG 83.6 KB · Views: 2
Peter, I did run it from the desktop with .exe extension - same error message. The link in NOte 18 doesn't take me to ListChkdskResult doesn't take me to that program - I downloaded if from a sysnative Dropbox location.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 9, 2020 #37 Create a new directory, for example c:\temp Move the file ListChkDskResult.exe to that directory and run it from there.
Create a new directory, for example c:\temp Move the file ListChkDskResult.exe to that directory and run it from there.
T tonyabba Active member Joined May 5, 2020 Posts 41 May 9, 2020 #38 I tried that under the account we've been working in all along (administrative rights) and in the built in WIndows 7 Administrator account - same results as before in both accounts
I tried that under the account we've been working in all along (administrative rights) and in the built in WIndows 7 Administrator account - same results as before in both accounts
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,669 May 9, 2020 #39 Okay, we leave it then. Your screenshot in message #34 shows there are bad sectors too. Are you able to create a restore point now ?
Okay, we leave it then. Your screenshot in message #34 shows there are bad sectors too. Are you able to create a restore point now ?