[SOLVED] SFC, Script, PSR and other (related?) Issues

IOW2lO

Active member
Joined
Jan 30, 2016
Posts
41
Hello,

64-bit Windows 7 SP1 (well, it depends upon who you ask).

Over recent months I have continued to encounter anomalies which, as their numbers and types have increased as has the frequency with which they occur, have culminated in an unstable machine.

Let me describe the various problems:
1) Outlook 2007 crashes at least once every 5 times I run it;
2) Microsoft Fix-it consistently gives the "An error has occurred in the script on this page" error, resulting in a non-functional Microsoft Fix-it;
3) Explorer.exe will crap out on a somewhat-regular basis (BEX and other "fault" options);
4) Attempts to upgrade IE9 to anything newer never succeed;
5) Windows tells me I do and do not have SP1 installed (On the "System" page in Control Panel, my Windows 7 says "Service Pack 1." When I attempt to install a recently downloaded file (windows6.1-KB976932-X64) claiming to be Service Pack 1, I am told that I already have it. However, when I do a search for the "KB976932" update, Windows Update tells me I don't have it. When I go to a command prompt and manually attempt to uninstall Service Pack 1 (wusa.exe /uninstall /kb:976932), once again I am told it's not installed.);
6) PSR (Problem Steps Recorder) opens but fails to save the .zip file (wait...I just tried it and now it works (?!?);

Now, let me say what I've tried:
1) ran chkdsk /F (boot drive and data drive (just because most of my non-Microsoft programs are installed on a separate drive)
2) ran sfc /scannow, which has never been able to correct all the errors it finds;
3) uninstalled about 30 Windows updates that covered the last 3 months, and then subsequently reinstalled them (and probably more);
4) multiple local and online scans for viruses, trojans and malware (nothing found);
5) sfcfix.exe, the log for which I have to post;
6) probably some others things which escape me at present....

Here, then, is the complete text that SFCfix created:

Code:
SFCFix version 2.4.9.1 by niemiro.
Start time: 2016-01-30 14:34:07.513
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.  
  CBS & SFC total detected corruption count:       1   
  CBS & SFC total unimportant corruption count:    0 
  CBS & SFC total fixed corruption count:          0   
  SURT total detected corruption count:            0  
  SURT total unimportant corruption count:         0  
  SURT total fixed corruption count:               0

AutoAnalysis:: directive completed successfully.
Successfully processed all directives.

SFCFix version 2.4.9.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-30 14:35:44.518
----------------------EOF-----------------------

I realize you all are doing this support out of the goodness of your hearts; thank you. Please do not consider this an emergency. The PC is up and running and I am, therefore, able to conduct all necessary (and even some unnecessary) activities. I'll await your responses.

Thank you.

P.S. Sorry about the lack of formatting. I don't seem to be able to make this post easily readable.
 
Last edited by a moderator:
Hi IOW2lO :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Hello Aura (cool name):

Thanks for helping me with this.

Below you'll find the text you requested. The task took about...oh...3 seconds. I was mildly disappointed. :-)

Ok...here ya go:

<<<>>>
SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-01 13:44:47.259
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\EXPECTORANT\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229

Successfully copied file C:\Users\EXPECTORANT\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG to C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG.

Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-02-01 13:44:47.776
Script hash: U7Zv37MtY5Zy44tinV/iFZBAgsK/sJToQDYqbZmicDg=
----------------------EOF-----------------------<<<>>>

Hi IOW2lO :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment 18884
 
SFCFix fixes are usually quite fast :P Now, we'll run SFC to see if the replacement is accepted.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code:
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code:
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
I do not have accounts at any of the listed sites. Other options?

"A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;"
 
Scan is done. It immediately reported that "Windows Resource Protection" did not find any integrity violations." While I'm guessing that's a good thing, I'm glad at least to see the same 'ol "Errors were found but were unable to be corrected" message.

I have to run a few errands and so, Lord willing, I'll be back on this within a couple of hours.

Thank you.
 
You can upload the file on ge.tt and post the download URL for it here, it doesn't require an account. And alright, I'll be waiting :)
 
Alright, SFC returned a clean CBS.log, which is what we want. Before we move on, let's make sure that it's the same for SURT.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Yikes! It's hard to believe there are so many Microsoft-based troubleshooting tools that, at least to me, seem to be obscure and hard to find.

Glad to hear, though, that the SFCFix did it's thing. :smile9:

I'll be back....

Alright, SFC returned a clean CBS.log, which is what we want. Before we move on, let's make sure that it's the same for SURT.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Ok, Aura.

Here it is.

<<<>>>

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)[/QUOTE][/QUOTE]
 

Attachments

Alright so SURT didn't return anything wrong :)

Now let me get this straight, you are running Windows 7 SP1 and you want to install Internet Explorer 11 along with fixing other issues, right?
 
Hi Aura...

Well, as my OP stated, apparently my PC is sending conflicting information regarding whether or not SP1 is installed. So getting that straightened out would, I think, go a long ways to correcting many of the other issues this PC has.

As far as upgrading IE is concerned, I would say "want to install" is a bit strong of a sentiment...lol. I'd say it's more like "probably should...some day...." I would like the upgrade to happen if only to help me to believe that, overall, the PC is running with fewer things broken...if that make sense.

All I really want is to be sure, as best I can be, that Windows 7 is who it says it is and is as non-broken as it can be.

Is that even possible?! :-)

Thanks.

Alright so SURT didn't return anything wrong :)

Now let me get this straight, you are running Windows 7 SP1 and you want to install Internet Explorer 11 along with fixing other issues, right?
 
Alright then let's address your concerns one at the time.

Let me describe the various problems:
1) Outlook 2007 crashes at least once every 5 times I run it;
2) Microsoft Fix-it consistently gives the "An error has occurred in the script on this page" error, resulting in a non-functional Microsoft Fix-it;
3) Explorer.exe will crap out on a somewhat-regular basis (BEX and other "fault" options);
4) Attempts to upgrade IE9 to anything newer never succeed;
5) Windows tells me I do and do not have SP1 installed (On the "System" page in Control Panel, my Windows 7 says "Service Pack 1." When I attempt to install a recently downloaded file (windows6.1-KB976932-X64) claiming to be Service Pack 1, I am told that I already have it. However, when I do a search for the "KB976932" update, Windows Update tells me I don't have it. When I go to a command prompt and manually attempt to uninstall Service Pack 1 (wusa.exe /uninstall /kb:976932), once again I am told it's not installed.);
6) PSR (Problem Steps Recorder) opens but fails to save the .zip file (wait...I just tried it and now it works (?!?);

1. There's way too many possibilities as to what could cause this. I would start with a repair of your Microsoft Office 2007 and see how it goes from there.
2. What Microsoft Fix-It are you referring to?
3. I don't understand that issue, is it possible to have more details/information?
4. You can try to install Internet Explorer 11 from the link below.

Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Cente

Then try to install it.

5. This is normal. At one point, you probably cleaned up the update packages that were for the SP1. When you do that, you cannot uninstall the update anymore. This is usually done via the Windows Disk Cleanup Tool.
6. Looks like this issue has been solved already.
 
Alright then let's address your concerns one at the time.


Agreed. So I will, with your indulgence, have one topic per response.

1) Outlook 2007 crashes at least once every 5 times I run it

1. There's way too many possibilities as to what could cause this. I would start with a repair of your Microsoft Office 2007 and see how it goes from there.

I have tried this but am running into issues with the repair process being unable to find the needed files, even though I have the original disc loaded in a USB-connected DVD/CD drive (which Windows can see) AND the complete contents of that original CD copied to a USB-connected drive (again, which Windows can see). Not your problem, of course, so I'll continue on that on my own.

#2 coming up next.
 
You wrote...
Alright then let's address your concerns one at the time.

I wrote
2) Microsoft Fix-it consistently gives the "An error has occurred in the script on this page" error, resulting in a non-functional Microsoft Fix-it;

You wrote
2. What Microsoft Fix-It are you referring to?

Microsoft Fix it Solution Center - Microsoft Communit

When I run it I get the message "An error has occurred in the script on this page." (See a copy of the image at http://ge.tt/5Ni3fNX2/v/0.)

Regardless of whether or not I click "Yes" or "No," the program presents me with a non-clickable page (as can be seen at http://ge.tt/6Jm9fNX2/v/0).
 
Aura,

Ok...so I've just invested the last hour or so trying to locate Microsoft Fix-It on the Microsoft website. By all accounts, the downloadable version of that tool is no longer available and, therefore, is no longer supported. (Linux is looking better ALL the time.) That might explain why this tool is not working for me.

The bottom line is this: let's move on to #3. :-)
 
You wrote
Alright then let's address your concerns one at the time.

I wrote
3) Explorer.exe will crap out on a somewhat-regular basis (BEX and other "fault" options)

You wrote
3. I don't understand that issue, is it possible to have more details/information?

I get a message that Explorer.exe has stopped working. On one occasion the "fault module" (I think that's the correct field name) was "BEX." Other times the "fault module" is something else, although I can't recall presently. This "stopped working" situation has occurred...oh...only a couple of times over the past week. In addition, I have had one time (January 28) when "ClassicShell.exe" "stopped working."

Also, I have posted at http://ge.tt/9NsakNX2/v/0 a screen pic of Reliability Monitor, specifically of January 27. As you'll see, plenty of activity.
 
You wrote:
Alright then let's address your concerns one at the time.

I wrote:
Let me describe the various problems:
4) Attempts to upgrade IE9 to anything newer never succeed

You wrote:
4. You can try to install Internet Explorer 11 from the link below.

Download Internet Explorer 11 for Windows 7 from Official Microsoft Download Cente

Then try to install it.

Download appeared to go fine, but the installation "did not finish" (I believe that's the quote). I have tried IE10 and received the same results.
 
You wrote:
Alright then let's address your concerns one at the time.

I wrote:
Let me describe the various problems:

5) Windows tells me I do and do not have SP1 installed (On the "System" page in Control Panel, my Windows 7 says "Service Pack 1." When I attempt to install a recently downloaded file (windows6.1-KB976932-X64) claiming to be Service Pack 1, I am told that I already have it. However, when I do a search for the "KB976932" update, Windows Update tells me I don't have it. When I go to a command prompt and manually attempt to uninstall Service Pack 1 (wusa.exe /uninstall /kb:976932), once again I am told it's not installed.)

You wrote:
5. This is normal. At one point, you probably cleaned up the update packages that were for the SP1. When you do that, you cannot uninstall the update anymore. This is usually done via the Windows Disk Cleanup Tool.

Ok...so let me be certain I understand you correctly.

The fact that Windows/Microsoft gives me conflicting information as to whether or not SP1 is installed is normal? Do you mean "normal" after using the "Windows Disk Cleanup Tool"? Or just "normal"...like...all the time? So, are we saying that SP1 is installed? And, by the way, does this "normal" still allow for everything (files, Registry entries, updates, etc.) that needs to know whether or not SP1 is installed is be given accurate information? Further, given that Windows/Microsoft is providing conflicting information regarding SP1, how can I...anyone...be certain that SP1, presumably installed correctly, has, in fact, full integrity?

So, is there any way to reinstall SP1? I mean, to date I've not been able to do that because the SP1 download file tells me I already have it.

I have to admit, this "normal" is a troubling issue to me. The fact that Windows/Microsoft gives conflicting information regarding SP1 does not inspire confidence. Probably from here on out, I'll be wondering what issues I'm having with the PC might be related to this "normal."
 
Last edited:

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